1-800-PACK-RAT Moving and Storage is a company that provides convenient, secure, and affordable moving and storage solutions. Their all-steel, portable storage and moving containers ensure the safe and secure transportation of your items. As a part of the broader network of movers in Jacksonville, FL, the company offers services for both local and long-distance moves as well as on-site and warehouse storage solutions. They have a nationwide network of more than 65 secure warehouse storage facilities. Their focus is on providing the best customer service in the industry, and they aim to make moving and storage a simple and stress-free experience for their customers. They also offer business solutions for moving and storage needs.
1-800-PACK-RAT Moving and Storage
1-800-PACK-RAT Moving and Storage
based on 181+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: St. Marys, Kingsland, Atlantic Beach, Palatka, Lake Butler, Callahan
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Professional Labor Packing Services
- Business Moving Solutions
- Storage for Home Renovations
- Moving Containers
- Storage Facility Locations
Have feedback for 1-800-PACK-RAT Moving and Storage?
Error. Please try again later.
Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.88/10
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with many customers praising their excellent service and seamless experience, while others criticize the company for unreliability, professionalism issues, and poor customer service.
Recent Reviews Mention...
“great service by movers”
“happy good service”
“exceptional customer service made the process hassle-free”
2. Punctuality
5.28/10
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage appears to have mixed reviews, with several customers experiencing significant delays, while others commend them for being on time or even early.
Recent Reviews Mention...
“containers were delivered and picked up late.”
“rescheduled 3 times and no pickup”
“Canceled and rescheduled twice, causing delay.”
3. Affordability
6.57/10
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with some customers finding great value and competitive pricing, while others consider it expensive or have faced issues with being overcharged.
Recent Reviews Mention...
“great price”
“Went with Pack Rat to save some money.”
“cost more than renting a truck”
4. Communication
5.45/10
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, with numerous accounts of excellent, professional service and responsiveness contrasted sharply by significant complaints regarding poor responsiveness, lack of follow-up, and unsatisfactory customer service interactions.
Recent Reviews Mention...
“staff was courteous”
“prompt responses”
“booking to unloading was seamless”
5. Stick to Prices
3.79/10
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage generally falls short, with multiple complaints about altering prices and charges, though a few customers report satisfactory adherence to original quotes.
Recent Reviews Mention...
“closed order without service after billing”
“changed the pickup date for an extra month of rent”
“did not stick to the quoted service”
6. Speed
8.59/10
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage is highly praised for their efficiency and quick service.
Recent Reviews Mention...
“extremely efficient manner”
“very efficient here”
“move was quick”
7. Friendliness
7.99/10
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage generally receives high praise for their courteous and helpful staff, although there have been a few isolated reports of rudeness.
Recent Reviews Mention...
“drivers and staff were courteous”
“thank you for caring about your job”
“the guy picking up was rude”
8. Will Hire Again
5.62/10
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage receives mixed but notably polarized feedback, with a substantial number of customers expressing strong satisfaction and a willingness to recommend their services, while another significant segment of clients highlight serious grievances that deter them from rehiring or recommending the company.
Recent Reviews Mention...
“would hire again”
“would hire again”
“recommend this company and would hire again”
9. Professionalism
5.72/10
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage seems to have polarizing opinions, with many customers praising their professionalism and coordination, while a significant number express dissatisfaction due to perceived unprofessional behavior and poor customer service.
Recent Reviews Mention...
“drivers and staff were professional”
“team's professionalism was impressive”
“well-coordinated move shows professionalism”
10. Conflict Handling
3.18/10
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage generally struggles, but there are notable exceptions where employees have gone above and beyond to address and rectify issues.
Recent Reviews Mention...
“didn't attempt to rectify the issue”
“Showed no sympathy or effort to right the wrong.”
“Phil went above and beyond with cancellation”
11. Precision & Care
7.47/10
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage generally receives high praise for their careful and skillful placement of containers and preventing damage to items, although there was an isolated incident of poor handling resulting in snapped couch legs.
Recent Reviews Mention...
“I had no damage”
“carefully and skillfully placing containers”
“nothing damaged or broken”
Customer Insights
Cost: $ 789.00 from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact 1-800-PACK-RAT Moving and Storage
5540 Broadway Ave # 200, Jacksonville, FL, 32254
+1 800-722-5728
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Jacksonville Moving Services
Nearby Cities
