New Chapters Moving Co. is a dependable and professional moving company that aims to provide customers with a stress-free and personalized moving experience. Based in the United States, the company services local moves within 100 miles of its location. They offer a range of services including local moving, packing and unpacking, condo moving, and storage services. The team of experienced movers serving Jacksonville, FL is dedicated to providing high-quality service, making sure possessions are transported safely and efficiently. With a commitment to integrity and collaboration, New Chapters Moving Co. ensures a smooth moving process for clients transitioning to their next chapter in life.
New Chapters Moving Co.
Ranked Top 10 Best Movers in Jacksonville, FL
New Chapters Moving Co.
Superb
based on 792+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About New Chapters Moving Co.
Additional Cities Served: Palm Coast, St. Augustine, Atlantic Beach, Springfield, Arcadia, Neptune BeachShow More >
Moving Services
- Local Moving
- Packing and Unpacking
- Loading and Unloading
- Specialty Moving Services
- Storage Solutions
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/11/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of New Chapters Moving Co.
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.68/10
Nationwide Average: 8.44/10
New Chapters Moving Co. is predominantly lauded for excellent moving experiences and professionalism, with isolated complaints regarding scheduling and the care level of work.
Recent Reviews Mention...
“awesome job by Frank & Gio”
“excellent experience with the move”
“charged more due to scheduling issues, not mover's performance”
2. Punctuality
8.89/10
Nationwide Average: 8.07/10
New Chapters Moving Co. is highly regarded for their timely service, with the vast majority of feedback highlighting their punctuality and fast response times, despite a few reports of delays.
Recent Reviews Mention...
“start time was pushed later and affected by previous job”
“Fast, time efficient”
“they were timely”
3. Affordability
9.3/10
Nationwide Average: 7.69/10
New Chapters Moving Co. is highly praised for its reasonable and transparent pricing, with customers often finding the costs to be lower than expected without any hidden charges.
Recent Reviews Mention...
“their price was affordable for us”
“less than expected”
“No hidden charges, felt it was affordable”
4. Communication
9.4/10
Nationwide Average: 7.53/10
New Chapters Moving Co. consistently maintains excellent, responsive, and polite communication with customers, ensuring clear and efficient interactions throughout all stages of their service, despite a single report of rudeness.
Recent Reviews Mention...
“excellent phone contact with colleagues”
“customer service is just amazing”
“so kind and easy to work with”
5. Stick to Prices
5.92/10
Nationwide Average: 5.99/10
New Chapters Moving Co. receives mixed feedback, with complaints about being charged more than quoted alongside praises for having no hidden charges and delivering what they promise.
Recent Reviews Mention...
“charged more than quoted”
“They deliver what they promise, no hidden charges”
“not pleased that the pricing went up”
6. Speed
9.4/10
Nationwide Average: 8.58/10
New Chapters Moving Co. consistently receives praise for their efficient, fast, and time-saving moving services, with only rare exceptions indicating dissatisfaction.
Recent Reviews Mention...
“completed the move efficiently in 3.5 hours”
“Fast, time efficient”
“Mike and Gabe were quick”
7. Friendliness
9.75/10
Nationwide Average: 8.91/10
New Chapters Moving Co. consistently displays exceptional politeness, professionalism, and a warm, attentive demeanor that significantly enhances customer experiences, despite a single mention of rudeness.
Recent Reviews Mention...
“Frank & Gio were friendly”
“Michael, Gabriel, and Frank were friendly”
“Mike and Gabe were amazing”
8. Will Hire Again
9.73/10
Nationwide Average: 8.18/10
New Chapters Moving Co. is overwhelmingly recommended by customers for repeat services, showcasing a strong trust and satisfaction in their moving experiences.
Recent Reviews Mention...
“would use Frank & Gio again”
“would highly recommend New Chapters”
“wouldn’t hesitate to use them again”
9. Professionalism
9.74/10
Nationwide Average: 8.31/10
New Chapters Moving Co. consistently demonstrated highly professional behavior, receiving widespread commendation for their courteous, efficient, and thorough approach, despite a singular complaint about unprofessional conduct.
Recent Reviews Mention...
“Frank & Gio were very professional”
“Michael, Gabriel, and Frank acted professionally”
“Mike and Gabe conducted themselves well”
10. Precision & Care
9.61/10
Nationwide Average: 8.01/10
New Chapters Moving Co. has consistently demonstrated exceptional diligence and attentiveness, ensuring that all items, from furniture to fragile belongings, are handled with the utmost respect and delivered safely, notwithstanding a single report of dissatisfaction.
Recent Reviews Mention...
“so careful with a huge very expensive white couch”
“handled everything with care, especially the safe”
“Took great care of my table during travel”
Customer Insights
Local Move Duration: 5.5 hours from 8 reviews
Great Crew Members
| Mike,Gabe | both displayed excellent performance and attitude |
| Frank, Gio | very professional, clean, and friendly |
| Michael, Gabriel, Frank | handled a confusing move excellently |
| Esteban,Jah | Esteban & Jah were professional and efficient |
| Esteban, Miguel, Gio | Esteban, Miguel, Gio were above and beyond |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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