PODS Moving & Storage has been in operation for nearly 25 years, pioneering the use of portable storage containers for convenient, driveway storage and innovative hydraulic delivery systems. The company provides personalized, flexible Jacksonville, FL moving services with in-built storage, adjustable scheduling, multiple container sizes, connectivity to trusted local labor providers, and car shipping. Customers can load and unload belongings at their own pace, providing control not seen in traditional moving methods. Besides offering local and long-distance moving and storage services, PODS also provides packing supplies and packing and loading support. This organization was recognized as the best moving and storage container company of 2023 by Move.org.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Kingsland, Neptune Beach, Lake Butler, Callahan
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 08/10/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage has received mixed reviews, with many customers expressing great satisfaction with their experiences and service, while a significant number of others have reported poor service, including issues with delivery and customer service.
Recent Reviews Mention...
“great work by movers”
“Very positive experience”
“great experience from start to finish”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has a mix of feedback, with several customers praising their timeliness while a significant number report issues with delays and unreliability in delivery and pickup schedules.
Recent Reviews Mention...
“they were always on time”
“couldn't deliver until 6 days later”
“change dates and times with no notice”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed feedback with some customers appreciating its relative value and lack of hidden costs, while a significant number criticize it for unexpected charges, inconsistent pricing, and overall expenses that detract from its perceived value.
Recent Reviews Mention...
“no hidden costs implies affordability”
“found it more affordable compared to alternatives”
“lost a lot of money because of them”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences significant disparities in customer feedback, with numerous complaints about poor service and lack of responsiveness, despite several instances of praised customer support and helpful staff.
Recent Reviews Mention...
“can access customer service via simple phone call”
“Excellent customer service!”
“Thank you for all your help”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to adhere to initial quotes, leading to numerous customer complaints about unexpected fees and misleading practices.
Recent Reviews Mention...
“no hidden costs”
“continued to charge for the container despite cancellations”
“company did not stick to quoted prices”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage experiences vary widely, with some customers praising their fast and professional service, while others report significant delays and inconveniences.
Recent Reviews Mention...
“fast professional”
“Simple and fast move”
“POD delivery was delayed multiple times.”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally demonstrates a high level of professionalism and pleasantness, with numerous accounts of friendly and respectful interactions, despite a few reports of rudeness.
Recent Reviews Mention...
“friendly professional people”
“personnel were undoubtedly professional”
“Benjamin and Jamille were very friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed reviews, with a notable portion of customers expressing strong loyalty and satisfaction, while a significant number also express dissatisfaction and a clear unwillingness to use their services again.
Recent Reviews Mention...
“recommend this company and would hire again”
“Excellent customer service!”
“Very positive experience”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives high praise for the professional conduct of their team, though there are notable criticisms concerning unprofessional behavior in specific instances.
Recent Reviews Mention...
“friendly and professional”
“UNPROFESSIONAL”
“crew was professional despite implicit tip expectation”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly disappoints customers with their lack of effort to resolve issues, ranging from billing disputes to unaddressed property damage.
Recent Reviews Mention...
“left to scramble and find a moving solution myself”
“did not attempt to rectify the situation”
“lack of effective resolution for customer issues”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally maintains a high standard of service, though there are notable instances of mishandling resulting in damage or inconvenience.
Recent Reviews Mention...
“items were cared for over a year without issue”
“Pod left at wrong address, blocking someone's driveway”
“felt my items were secure”
Great Crew Members
| Syralee | Syralee on the phone was super sweet and competent |
| Benjamin, Jamille | thanked for seamless drop-off and pick-up |
| Corey | showed great care and was friendly |
| Christopher | went above and beyond, committed to customer service |
| Brian | Brian was honest, timely, and a joy. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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