Suddath is a global transportation, relocation management, and logistics company, providing services in around 180 countries. They have been operational for over 100 years, having started as a moving firm in Jacksonville in 1919. Suddath offers home, commercial, and military moving as well as logistics and employee relocation services, while aiming to deliver with a personal touch. Every year, they assist over 80,000 households and 38,000 military families in their relocations. Along with numerous locations across the U.S, they also provide access to nearly 3.5 million square feet of warehouse space for storage needs. You can find out more about Suddath and other reputable services at our Jacksonville, FL movers page.
Suddath
Moving Services
- Local Moving
- LongDistance Moving
- International Moving
- Commercial Moving
- Employee Relocation
- Piano Moving
- WhiteGlove Moving
- Packing Services
- Custom Crating
- Storage Services
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Suddath
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.51/10
Nationwide Average: 8.44/10
Suddath largely disappoints with numerous customers reporting severely negative experiences, including damaged goods, poor communication, and overall dissatisfaction, despite a handful of positive reviews highlighting professional service.
Recent Reviews Mention...
“Suddath offers the best and most comprehensive services”
“move far exceeded my expectations”
“outstanding job with the assembly”
2. Punctuality
3.54/10
Nationwide Average: 8.07/10
Suddath struggles significantly, with multiple instances of delays, no-shows, and missed delivery deadlines outweighing the scant few accounts of timely service.
Recent Reviews Mention...
“they were on time”
“they are timely”
“Had a mixup of our work order”
3. Affordability
4.42/10
Nationwide Average: 7.69/10
Suddath is viewed as lacking, with numerous customers experiencing financial disadvantages, such as overcharges and costs significantly over budget, although one outlier found them to be inexpensive.
Recent Reviews Mention...
“company is taking financial advantage”
“Spent over $2,000 due to their error.”
“implies they are not affordable due to contract issues”
4. Communication
4.07/10
Nationwide Average: 7.53/10
Suddath frequently disappoints with unreturned emails, phone calls, and a general lack of responsiveness, overshadowing the few instances of praised customer service.
Recent Reviews Mention...
“informative emails, great communication”
“hasn't answered email and get the run around on the phone”
“no confirmation date of delivery provided”
5. Stick to Prices
2.64/10
Nationwide Average: 5.99/10
Suddath frequently fails to uphold their initial pricing agreements, leading to numerous customer complaints about increased costs, unmet delivery promises, and overall dissatisfaction with their pricing integrity.
Recent Reviews Mention...
“Shifted delivery dates outside "guaranteed" window”
“seriously underestimated costs”
“no reimbursement points to not sticking to quoted prices”
6. Speed
5.01/10
Nationwide Average: 8.58/10
Suddath frequently experienced delays, with customers reporting significantly slow packing, loading, and delivery processes.
Recent Reviews Mention...
“team was friendly, fast, thorough, and efficient”
“were nice and fast”
“team was quick”
7. Friendliness
7.16/10
Nationwide Average: 8.91/10
Suddath exhibits a polarizing reputation with a significant number of complaints about rude and unprofessional behavior, despite also receiving multiple praises for being polite, kind, and great to work with.
Recent Reviews Mention...
“amazing job taking care of us”
“Alvaro, Carlos, and Alexndro were friendly”
“they were fun to have around and great to work with”
8. Will Hire Again
4.98/10
Nationwide Average: 8.18/10
Suddath overwhelmingly receives negative feedback, with the vast majority of customers expressing strong dissatisfaction and a decisive unwillingness to use their services again, despite a very small number of positive reviews.
Recent Reviews Mention...
“very highly recommended”
“would highly recommend them”
“never followed up after missed delivery date”
9. Professionalism
5.62/10
Nationwide Average: 8.31/10
Suddath overwhelmingly receives criticism for unprofessional behavior, lack of preparedness, and mishandling, despite a few instances of commendable performance.
Recent Reviews Mention...
“team was thorough and efficient”
“attention to detail, took great care”
“outstanding job putting everything together”
10. Conflict Handling
2.2/10
Nationwide Average: 4.07/10
Suddath overwhelmingly demonstrates a lack of effort and satisfactory action in addressing and rectifying issues presented by clients, rarely making adequate attempts to resolve claims or provide compensation.
Recent Reviews Mention...
“get the run around on the phone about filing an inconvenience claim”
“cheated us on our claims”
“claim process was not effectively resolved”
11. Precision & Care
4.66/10
Nationwide Average: 8.01/10
Suddath frequently receives criticism for damaging and losing items, with numerous accounts of unprepared, inexperienced movers resulting in widespread discontent among customers due to mishandling, inadequate packing, and loss of valuable belongings.
Recent Reviews Mention...
“team took care to remove boxes and assemble furniture”
“attention to detail”
“majority of items received damaged”
Customer Insights
Interstate Move Duration: 10 days from 26 reviews
Great Crew Members
| Alvaro,Carlos,Alexndro | friendly, fast, thorough, and efficient |
| Gregg Templeton, Steve Sweeting, Brian Hewitt, Andre Yobst | outstanding job and great to work with |
| Alvaro, Steven, Alejandro | Thank you so much for being great |
| Tim,Cynseir,Kasaius,David,Zabian | great job delivering our household goods |
| Mike, Michael | Mike and Michael were praised for being friendly, efficient, and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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