U-Pack is a moving company that offers quick and convenient long-distance moving solutions. In operation since 1997, the company is based in Fort Smith, Arkansas. Their service area covers nationwide moves, with solutions designed for homes of all sizes and various situations. U-Pack provides affordable and flexible options that include door-to-door delivery, storage, and guaranteed transit. Customers are only charged for the equipment space they use, and fuel costs are always included. In addition to their moving services, U-Pack offers exceptional customer support, moving resources, and tools to help clients throughout the moving process. If you're hunting for movers in Jacksonville, FL, we provide valuable insights about many top-notch moving companies in the area.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Jacksonville Beach, Kingsland, Atlantic Beach, Neptune Beach, St. Augustine Beach, StarkeShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack is highly praised for its amazing service, professionalism, and exceptionally smooth moving experiences, despite a minor hiccup in pickup for one customer.
Recent Reviews Mention...
“Amazing and phenomenal experience with the service”
“Excellent service for my move”
“Best move ever, every promise delivered”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally shows strong performance in timely deliveries and pickups, though there have been occasional delays.
Recent Reviews Mention...
“Dropped relo-cube early and picked it up promptly”
“Delivery to destination was on time”
“Delivered before the expected date”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is highly rated and affordable, with recommendations to reserve online for discounts.
Recent Reviews Mention...
“Less expensive, no hidden fees”
“most cost effective”
“cost was half of PODS”
4. Communication
Nationwide Average: 7.53/10
U-Pack consistently provides kind, patient, and helpful interactions with excellent updates, though there was a single report of a delay issue.
Recent Reviews Mention...
“Kind and patient communication from everyone”
“Great customer service, phone calls answered quickly”
“extremely responsive”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack consistently meets expectations by only charging customers for the space used.
Recent Reviews Mention...
“No surprise add-ons or hidden fees”
“They won’t jack up your prices”
“stuck to the price”
6. Speed
Nationwide Average: 8.58/10
U-Pack significantly underperforms, as highlighted by customers experiencing considerable delays in having their trailer delivered.
Recent Reviews Mention...
“Impressive speed from Maine to Florida”
“delivered quickly from NY to FL”
“The box shipped fast”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack evidently excels, as highlighted by customer interactions characterized by kindness and patience.
Recent Reviews Mention...
“Everyone I spoke with was kind and patient”
“Every person a pleasure”
“Staffs at Brooklyn loading site are friendly and helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack is highly favored with most customers expressing strong intentions to use their services again, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“I will certainly be using them again”
“glad I didn't fall for the other company”
“Will use them again for sure”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack receives mixed reviews, with some customers finding them very unprofessional and unclear while others praise them as a very professional organization.
Recent Reviews Mention...
“Every person service driven”
“Service members were professional”
“courteous and explained everything in detail”
10. Precision & Care
Nationwide Average: 8.01/10
U-Pack consistently ensures that customers' items arrive without any damage.
Recent Reviews Mention...
“several smaller things are broken, too”
“took care of our belongings”
“without losing or breaking belongings”
Great Crew Members
| Bob | Bob taught me how to use the relo-cube door |
| ABS | very helpful too |
| Aston,Marcus | quick response and repair of the ramp wheel lock |
| Tim | Tim was awesome and worked around my schedule |
| Lori, Randy | Lori expedited delivery, Randy managed tight road delivery |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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