UNITS Moving and Portable Storage of Jacksonville
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.Additional Cities Served: Atlantic Beach, Fernandina Beach, Orange Park, Springfield, St. Augustine Beach, StarkeShow More >
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Summarized Review of UNITS Moving and Portable Storage of Jacksonville
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
UNITS Moving and Portable Storage of Jacksonville offers an overwhelmingly positive moving and storage experience, underscored by exceptional customer service, professionalism, and ease of process, despite a few negative experiences regarding professionalism and care of belongings.
Recent Reviews Mention...
“great work by movers”
“don't recommend muy dishonesto”
“Horrible company ”
2. Punctuality
Nationwide Average: 8.07/10
UNITS Moving and Portable Storage of Jacksonville consistently demonstrates exceptional reliability, ensuring timely delivery, pickup, and responsiveness in all situations.
Recent Reviews Mention...
“delivered a Unit that same day”
“the unit was delivered the next day”
“they made sure not to block the road”
3. Affordability
Nationwide Average: 7.69/10
UNITS Moving and Portable Storage of Jacksonville is largely perceived as offering competitive and reasonable prices, with the vast majority of reviewers considering it a good value and more affordable option compared to competitors, despite a few views on it being expensive.
Recent Reviews Mention...
“best price and upgraded unit with no charge”
“Expensive ”
“far more expensive than climate-controlled storage”
4. Communication
Nationwide Average: 7.53/10
UNITS Moving and Portable Storage of Jacksonville overwhelmingly exceeds expectations with multiple reviews highlighting their professionalism, responsiveness, and accommodating nature, establishing a remarkable reputation for customer service and effective communication.
Recent Reviews Mention...
“most friendly and helpful”
“horrible customer service ”
“quick communication and flexible delivery”
5. Speed
Nationwide Average: 8.58/10
UNITS Moving and Portable Storage of Jacksonville has mixed reviews with some customers finding the delivery quick while others experienced slow moving times.
Recent Reviews Mention...
“delivery was quick”
“took my time and had it loaded within the week”
“move was slow”
6. Friendliness
Nationwide Average: 8.91/10
UNITS Moving and Portable Storage of Jacksonville consistently receives praise for their exceptionally friendly and helpful staff, with specific commendations for individuals like Russell, Dan, Erica, Jennifer, and John, highlighting their courtesy, professionalism, and accommodating nature.
Recent Reviews Mention...
“most friendly and helpful”
“staff was very friendly”
“Russell, Dan, and Erica treated me with much care”
7. Will Hire Again
Nationwide Average: 8.18/10
UNITS Moving and Portable Storage of Jacksonville overwhelmingly receives high praise and recommendations for future use, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“Highly recommend this business”
“do not trust this company ”
“don't recommend muy dishonesto”
8. Professionalism
Nationwide Average: 8.31/10
UNITS Moving and Portable Storage of Jacksonville generally receives high praise for their professional conduct, with notable commendations for specific team members, although there are a few instances of perceived unprofessional behavior.
Recent Reviews Mention...
“crew conducted themselves professionally”
“were professional.”
“Jenn and Dan's professionalism was outstanding”
9. Conflict Handling
Nationwide Average: 4.07/10
UNITS Moving and Portable Storage of Jacksonville demonstrates inconsistent efforts, with instances of failing to rectify damage and using customer furniture inappropriately, although there is an account of exceptional service in resolving a scheduling issue.
Recent Reviews Mention...
“did not rectify the damage after promising”
“Jennifer went above and beyond to right scheduling”
“did not attempt to right the wrong of using my furniture”
10. Precision & Care
Nationwide Average: 8.01/10
UNITS Moving and Portable Storage of Jacksonville receives mixed feedback, with several customers experiencing damages ranging from leaks affecting furniture to broken valuables, while others praise their careful delivery and handling.
Recent Reviews Mention...
“UNIT was delivered with care”
“damaged expensive dresser due to leak”
“storage container kept my belongings in perfect condition”
Great Crew Members
| Russell, Dan, Erica | Russell, Dan, and Erica are professional, efficient, and accommodating |
| Jenn | responsive and helpful |
| Jenn, Dan | great work by Jenn and Dan and made the experience easy |
| Jennifer | was helpful and wonderful to work with |
| Jennifer, Dan | Jennifer sorted out deliveries, Dan had pod ready promptly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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