1-800-PACK-RAT Moving & Storage
Additional Cities Served: Doral, Miami Lakes, Sweetwater, Medley
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Summarized Review of 1-800-PACK-RAT Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving & Storage receives mixed reviews with a noticeable polarity between customers who describe their experiences as either exceptional or terribly dissatisfying.
Recent Reviews Mention...
“I am beyond livid”
“the incompetency and complacency about their incompetence”
“PACK-RAT Moving Services are top-tier movers”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving & Storage experiences varied significantly, with several customers reporting delays and rescheduling issues, though others praised the company for its timely deliveries and pickups.
Recent Reviews Mention...
“they set the Date for Tuesday instead of today”
“they could not deliver on the promised dates”
“container delivery dates were rescheduled without proper notice”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving & Storage receives mixed reviews with several customers finding their pricing competitive and lower than competitors, while a significant number express concerns over hidden fees, unexpected charges, and describing the service as overpriced.
Recent Reviews Mention...
“chose them because they were cheaper than competitors”
“these people are thieves/crooks”
“Charged extra after giving me one price”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving & Storage overwhelmingly struggles with providing effective customer service, facing frequent criticism for lack of responsiveness, miscommunication, and a generally poor experience, despite a few instances of positive feedback.
Recent Reviews Mention...
“spoke with the supervisor and offered no solution”
“intentional misinformation and lack of detail in billing”
“only received email communications for important updates”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving & Storage frequently receives criticism for not adhering to initial quotes, imposing undisclosed or unexpected fees, although a few customers did report a straightforward pricing experience without extra charges.
Recent Reviews Mention...
“did not stick to the quote due to undisclosed fuel surcharge”
“thieves/crooks.... dont do business with them”
“I was told one price and got charged extra afterwards”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving & Storage experiences are mixed, with some customers appreciating their quick and efficient service, while others complain about severe delays and wasted days.
Recent Reviews Mention...
“Extremely delayed pickup.”
“take as long as they want”
“I wasted the hole day waiting”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving & Storage generally receives positive remarks for their team's pleasant demeanor, despite a few instances of negative feedback regarding professionalism and customer service.
Recent Reviews Mention...
“friendly demeanor”
“friendly demeanor”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving & Storage has deeply polarized feedback, with a significant number of customers expressing extreme dissatisfaction and vowing never to use the service again, while another substantial segment praises the company and explicitly states their intentions to rehire or recommend its services.
Recent Reviews Mention...
“Choose another company”
“NEVER seen this level of utter incompetence”
“move was stress-free and positive”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving & Storage receives mixed feedback, with certain team members praised for their efficiency and professionalism while others are criticized for unprofessional behavior and poor customer service.
Recent Reviews Mention...
“one CS rep hangs up on angry customers”
“efficient team”
“thieves/crooks.... dont do business with them”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving & Storage generally shows a poor effort in addressing and resolving customer complaints and issues, despite a few instances of satisfactory resolution efforts.
Recent Reviews Mention...
“a quite good representative tried to mollify me”
“did not put effort into resolving scheduling errors”
“make excuses after excuse”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving & Storage receives mixed feedback, with some customers praising their meticulous attention and efficiency, while others report significant damage and mishandling of their belongings.
Recent Reviews Mention...
“meticulous attention to detail”
“efficient handling of my items”
“ensured all belongings arrived safely”
Customer Insights
Cost: $ 530.00 from 6 reviews
Interstate Move Duration: 7 days from 3 reviews
Great Crew Members
| Robert | awesome, professional, knowledgeable, kind |
| Fernando | Fernando was efficient and friendly |
| Madeline | Madeline was beyond great, kind, and professional |
| Fernando | Fernando expertly delivered the pod |
| Lindsey, Craig | they were efficient, accommodating, and professional. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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