U-Pack

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Very Good
based on 451+ data points
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About U-Pack

U-Pack has become a household name by providing some of the most affordable moving solutions for moving long distances. Whether you’re moving within the city or across the country, U-Pack offers a unique, affordable, and convenient solution. You needn't lose any flexibility or control over your moving process when choosing U-Pack. With their services, you can decide what you need and when. It has specialized storage containers that can be delivered right to your doorstep, giving you the freedom of packing and loading at your own pace. Once you’re ready, its professional drivers can pick up your load and deliver it to your new home or a storage facility. The services U-Pack provides make it a convenient solution for those seeking affordable and flexible Miami, FL moving services.

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Moving Services

  • Long Distance Moving
  • Military Moves
  • Cross Country Moving
  • Senior Moving
  • Student Moves
  • Job Relocation
  • Small Moves
  • Doortodoor moves
  • Affordable Charging (not a direct moving service but related relating to costs)
  • Moving Resource Access (not a direct moving service but indirectly relates to the moving process through provision of guidance, tips, and tools)

Awards

Top 10 Movers in Miami, FL 2022 award

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Summarized Review of U-Pack

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

8.9/10

Nationwide Average: 8.44/10

Comment Dots

U-Pack generally receives positive feedback for their moving services, with the majority of customers highlighting exceptional experiences and recommending them highly, despite a few instances of dissatisfaction with customer service.

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Recent Reviews Mention...

best decision for moving, amazing experience

ABF Upack provided an amazing experience

recommend U-Pack and would hire again

2. Punctuality

8.83/10

Nationwide Average: 8.07/10

Comment Dots

U-Pack generally demonstrates reliable and prompt service, with the majority of feedback highlighting on-time or early deliveries and pickups.

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Recent Reviews Mention...

delivered within a week of pickup

they picked up and delivered exactly when they said

delivered several days earlier than projected

3. Affordability

9.06/10

Nationwide Average: 7.69/10

Comment Dots

U-Pack is consistently praised for its cost-effectiveness and competitive pricing, offering much cheaper alternatives than other companies, with only a couple of instances of dissatisfaction regarding pricing consistency and quotes.

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Recent Reviews Mention...

much less expensive than other companies

Much less expensive than other companies

they were competitively priced

4. Communication

8.49/10

Nationwide Average: 7.53/10

Comment Dots

U-Pack generally receives high praise for its attentive, responsive, and helpful customer service, though there are a few reports of rudeness, miscommunication, and neglect.

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Recent Reviews Mention...

staff was always kind and helpful

customer service was attentive and informative

Office staff were great and very helpful

5. Stick to Prices

8.05/10

Nationwide Average: 5.99/10

Comment Dots

U-Pack generally maintains accuracy and consistency, with the majority of customers experiencing no unexpected changes, although a few reported significant discrepancies.

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Recent Reviews Mention...

Price was as quoted, no increase

cost estimate was true to postings

quote doubled from original estimate

6. Speed

8.66/10

Nationwide Average: 8.58/10

Comment Dots

U-Pack generally provides prompt and efficient service, with most customers experiencing smooth operations and quicker-than-expected deliveries, though there was an isolated report of a delay.

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Recent Reviews Mention...

drop off, pick up, delivery went smoothly

items arrived quickly

move was quick

7. Friendliness

9.3/10

Nationwide Average: 8.91/10

Comment Dots

U-Pack is overwhelmingly praised for its kind, helpful staff, and professional customer service, despite a single negative experience with a supervisor.

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Recent Reviews Mention...

staff was always kind and helpful

customer service was kind

everyone was friendly and courteous

8. Will Hire Again

8.81/10

Nationwide Average: 8.18/10

Comment Dots

U-Pack overwhelmingly receives glowing reviews, with most customers expressing a high level of satisfaction and a strong intent to use their services in the future.

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Recent Reviews Mention...

would definitely use the service again

best decision ever made, would definitely use again

recommend U-Pack and would hire again

9. Professionalism

8.25/10

Nationwide Average: 8.31/10

Comment Dots

U-Pack generally receives high praise for its professional customer service, delivery, and driver conduct, although there have been a few instances of poor conduct and rude behavior from certain staff members.

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Recent Reviews Mention...

professional customer service

Conducted themselves professionally

Drivers conducted themselves professionally

10. Conflict Handling

4.57/10

Nationwide Average: 4.07/10

Comment Dots

U-Pack demonstrates a mixed commitment, with instances of accommodating customer requests and offering reimbursements contrasted by experiences of refusal for refunds and avoiding responsibility.

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Recent Reviews Mention...

made excuses and did not rectify the issue

truck pickup was late but overall experience was good

supported and solved issues during house purchase fall through

11. Precision & Care

8.17/10

Nationwide Average: 8.01/10

Comment Dots

U-Pack generally excels, ensuring that customers' belongings are safely transported with minimal damage, evidenced by numerous reports of successful, damage-free moves.

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Recent Reviews Mention...

items arrived safely

have a stress free damage free move

Very courteous, caring, and careful

Customer Insights icon

Customer Insights

Cost: $ 5621.00 from 3 reviews


Interstate Move Duration: 7 days from 9 reviews

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Great Crew Members

Erica, KatieErica and Katie were very helpful
Bobby, receptionist ladyWorked with Bobby and a receptionist lady, very good experience
DaveDave coordinated efficiently and ensured prompt service
BobbyBobby was very nice and helpful
Lilly HolcombLilly provided excellent communication and service
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact U-Pack

Location
6402 NW 74th Ave, Miami, FL, 33166
Phone
(844) 611-4582
Link
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