United Family Movers is a family-owned and operated moving company based in Hollywood, FL, providing services to the entire Florida area and Tri-County region. The company offers a comprehensive range of moving services, including local and long-distance relocation, commercial moving, packing services, storage solutions, and junk removal. Founded by Luis and Chelsea, who have extensive experience in the movers industry in Fort Lauderdale, FL, and a passion for providing seamless, stress-free moving experiences, the team at United Family Movers takes pride in offering clear communication, timely work, and professionalism to every client. What sets them apart is a genuine commitment to ensuring customer satisfaction by treating all clients like family.
United Family Movers
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About United Family Movers
Additional Cities Served: Hollywood, Coral Springs, Pompano Beach, Davie, Boca Raton, SunriseShow More >
Moving Services
- Local Moving
- Long Distance Moving
- Commercial Moving
- Packing Services
- Storage Services
- Junk Removal
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 05/24/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of United Family Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
United Family Movers receives mixed feedback, with several customers reporting excellent service and professionalism, while others express dissatisfaction due to damage and poor experiences.
Recent Reviews Mention...
“great experience”
“great work by movers”
“Disgraceful service and broke a lot of my furniture.”
2. Punctuality
Nationwide Average: 8.07/10
United Family Movers generally struggles to maintain consistent and timely arrivals as indicated by multiple reports of significant delays and lateness.
Recent Reviews Mention...
“fit me into their schedule last minute”
“Over 3 hours late”
“they were 3 hours late”
3. Affordability
Nationwide Average: 7.69/10
United Family Movers is perceived as excessively expensive by customers who feel they paid too much for their services.
Recent Reviews Mention...
“offered a better price than another company”
“I paid too much for the move”
“reasonably priced”
4. Communication
Nationwide Average: 7.53/10
United Family Movers has mixed reviews with several customers praising their excellent, clear, and helpful communication, while others criticize them for not responding to communications and poor customer service.
Recent Reviews Mention...
“treated me with excellence”
“Eli made scheduling my move so easy”
“Do not answer to any of my emails or phone calls.”
5. Stick to Prices
Nationwide Average: 5.99/10
United Family Movers has received mixed feedback, with some customers indicating discrepancies and dissatisfaction while others felt the quoted prices were reasonable and accurate to the final charge.
Recent Reviews Mention...
“Flat rate means no price changes”
“charged for 4 crew and 2 trucks, but received 2 crew and 1 truck”
“price was clear from the beginning”
6. Speed
Nationwide Average: 8.58/10
United Family Movers generally receives high praise for their efficiency and quick handling of jobs, although there are occasional reports of slower performance or loss of momentum.
Recent Reviews Mention...
“very efficient in packing and moving”
“move was super fast”
“worked hard the whole time”
7. Friendliness
Nationwide Average: 8.91/10
United Family Movers are overwhelmingly regarded as pleasant, courteous, and professional, with a near-universal appreciation for their kindness and approachability, despite a singular negative incident.
Recent Reviews Mention...
“Ace and Issac were professional and kind”
“they were friendly and engaging”
“workers they employ are always friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
United Family Movers receives mixed reviews, with a significant portion of customers expressing strong dissatisfaction and an equally strong segment highlighting excellent experiences and a clear intention to rehire.
Recent Reviews Mention...
“thankful for them”
“recommend this company and would hire again”
“Absolutely the worst and wouldn't use them again.”
9. Professionalism
Nationwide Average: 8.31/10
United Family Movers exhibits a mix of experiences, with significant praise for the crew's professional conduct counterbalanced by several serious complaints about unprofessional behavior and actions.
Recent Reviews Mention...
“Ace and Issac were professional”
“Amelia was very unprofessional and childish”
“professional staff”
10. Conflict Handling
Nationwide Average: 4.07/10
United Family Movers generally exhibits a lackluster effort, with most customers facing difficulties in processing claims and receiving reimbursements, despite the exceptional service noted from an individual named Amelia.
Recent Reviews Mention...
“Will not be responsible to replace and fix my items.”
“extremely difficult to process a claim and receive reimbursement”
“not very helpful with damages”
11. Precision & Care
Nationwide Average: 8.01/10
United Family Movers has mixed reviews with several customers experiencing damaged items, while others praise the company for their meticulousness and ensuring no damage.
Recent Reviews Mention...
“took great care with my precious family heirlooms”
“Broke and lost a lot of my furniture.”
“Furniture very badly damaged scratched up”
Customer Insights
Local Move Duration: 2.75 hours from 6 reviews
Great Crew Members
| Eli, Ace, Issac | Eli helped with scheduling, Ace and Issac were professional and kind |
| Carlos | Carlos tried their best and did replace the glass |
| Luis, Chelsea | would call Luis and Chelsea if needed to move again. Workers are hard working, professional, and friendly |
| Amelia,Michael,Jeremey | Amelia explained prices well. Michael and Jeremey were efficient and professional |
| Amelia,Luis,Carlos,Shaquille,Sheldon | All were very accommodating to our demands |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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