1-800-PACK-RAT Moving and Storage is a company that provides convenient, secure, and affordable moving and storage solutions. Their services include long-distance moving, local moving, on-site storage, and secure warehouse storage. With a nationwide network of over 65 warehouse storage facilities, 1-800-PACK-RAT caters to both residential and business customers. The company offers all-steel, weatherproof portable moving containers to ensure the safety of clients' belongings. In addition, they allow customers to pack at their own pace and provide no-hassle delivery options, ground-level loading, and on-site container access. For more options, you can check the list of movers in Palm Bay, FL. Overall, 1-800-PACK-RAT distinguishes itself through its commitment to customer satisfaction and high-quality moving and storage services.
1-800-PACK-RAT Moving and Storage
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions (Commercial Moving and Storage)
- Military Moving
- Portable Storage Containers
- Restoration & Remediation Storage Solutions
- Residential Solutions (Home Moving and Storage)
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, highlighting a stark contrast between customers' excellent experiences and those facing significant dissatisfaction and issues with their service.
Recent Reviews Mention...
“impressed with their commitment to excellence”
“experience with PACK-RAT was outstanding”
“Pack Rat's service made my move a breeze”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage overwhelmingly faces criticism for delays, late deliveries, and poor communication, though there are a couple of reports of timely service.
Recent Reviews Mention...
“shipment got delayed by 2 weeks”
“Drop off and pick up were on time”
“received a call to confirm the delivery time”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage is perceived as significantly expensive due to unexpected fees, double charging issues, and overall costs far exceeding initial quotes, making it a less favorable option for cost-conscious consumers.
Recent Reviews Mention...
“more expensive due to needing alternative storage arrangements”
“had to push entire move back, causing inconveniences”
“price was astronomical compared to quote”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage seems to struggle considerably, with numerous customers expressing dissatisfaction over poor communication, long hold times, lack of responsiveness, and overall ineffective communication practices, despite a few reports of positive interactions.
Recent Reviews Mention...
“team was communicative”
“communication was very poor ”
“no explanations given for delay”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently fails to adhere to their initial price quotes, often resulting in various unexpected charges for customers.
Recent Reviews Mention...
“did not stick to quoted prices ”
“try to tackle on a fuel charge”
“took money without authorization”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage generally receives positive feedback for quick loading and unloading, although there has been a significant complaint about a delivery taking an entire month.
Recent Reviews Mention...
“unloaded quicker”
“took an entire month for delivery”
“quick unload”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, with several customers appreciating the cordial and professional behavior of its team, while others criticize the staff for a lack of empathy and rudeness.
Recent Reviews Mention...
“cordial group of gentlemen”
“The staff that came were super nice”
“drivers were friendly during both delivery and pick up”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage appears to have a predominant stream of customers expressing dissatisfaction and reluctance to employ their services in the future.
Recent Reviews Mention...
“would hire again because move was executed seamlessly”
“would hire PACK-RAT again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage predominantly faces criticism for unprofessional behavior and handling, with only occasional commendation for organization and respectfulness.
Recent Reviews Mention...
“team was organized and professional”
“impressive and better engineered system”
“Very unprofessional company”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage consistently fails to effectively address or rectify their service failures and customer grievances.
Recent Reviews Mention...
“did not attempt to rectify overcharging issue ”
“only a $50 refund per day of being delayed”
“sidewalk was broken and not yet repaired”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage shows mixed experiences, with some customers praising their attentiveness and others suffering from serious mishandling and damage.
Recent Reviews Mention...
“handled my delicate items with utmost care”
“snapped our cable line”
“dropped a headboard, damaging items”
Customer Insights
Cost: $ 1465.00 from 4 reviews
Interstate Move Duration: 10 days from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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