Compass Self Storage is a storage concierge service with multiple locations across the United States, offering a one-stop-shop for both residential and business storage needs. They provide personal storage, business storage, boat and RV storage, pharmaceutical storage, and climate-controlled storage with features such as digital surveillance, secure entry access, and month-to-month leases. Compass Self Storage is dedicated to customer satisfaction and strives to simplify the storage process by arranging truck rentals, providing packing supplies, and contacting moving services in DeBary, FL on behalf of their customers.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.41/10
Nationwide Average: 8.44/10
Compass Self Storage is highly regarded for its excellent service, personable and professional staff, and efficient, stress-free moving experiences with only a few isolated incidents of dissatisfaction.
Recent Reviews Mention...
“Great experience with the moving service”
“Absolutely amazing”
“great experience”
2. Punctuality
7.17/10
Nationwide Average: 8.07/10
Compass Self Storage generally offers quick and efficient service, though there have been notable instances of delays and opening later than confirmed times.
Recent Reviews Mention...
“they were prompt”
“were able to pick up U-Haul early”
“quick service”
3. Affordability
8.82/10
Nationwide Average: 7.69/10
Compass Self Storage generally receives high praise for its competitive pricing, substantial discounts, and overall value, although there are a few exceptions where customers felt the costs were higher than expected or increased over time.
Recent Reviews Mention...
“competitively priced”
“found the best price for our needs”
“best price around”
4. Communication
9.35/10
Nationwide Average: 7.53/10
Compass Self Storage overwhelmingly impresses with exceptional customer service, consistently highlighted by customers for the staff's professionalism, helpfulness, and clarity in communication, underscored by a few isolated critiques regarding service inconsistencies and unmet expectations.
Recent Reviews Mention...
“Excellent customer service was provided.”
“Sheila was pleasant, professional, and knowledgeable”
“customer service was amazing”
5. Stick to Prices
5.17/10
Nationwide Average: 5.99/10
Compass Self Storage has mixed reviews, with some customers appreciating their transparency and honesty, while others criticize them for not adhering to initial quotes, unclear policies, and unexpected price increases.
Recent Reviews Mention...
“Pick-up after hours was exactly as told.”
“Made sure we knew all and any hidden charges”
“did not stick to the quoted price”
6. Speed
9.28/10
Nationwide Average: 8.58/10
Compass Self Storage is consistently praised for their fast, efficient service, significantly reducing moving times and ensuring a quick, easy, and satisfactory process.
Recent Reviews Mention...
“fast”
“fast and efficient service”
“Quick and easy move”
7. Friendliness
9.74/10
Nationwide Average: 8.91/10
Compass Self Storage overwhelmingly receives praise for the exceptional friendliness and helpfulness of their staff, especially Chris, with only a singular negative comment about attitude among a sea of commendations.
Recent Reviews Mention...
“Sheela and Chris were awesome”
“they are friendly”
“Sheila was pleasant”
8. Will Hire Again
9.1/10
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly receives positive feedback for their service, with numerous clients eager to recommend or rehire the company, showcasing a high level of customer satisfaction and loyalty.
Recent Reviews Mention...
“will definitely use them again”
“Absolutely amazing”
“will be referring”
9. Professionalism
9.43/10
Nationwide Average: 8.31/10
Compass Self Storage demonstrates an overwhelmingly positive sentiment, with numerous mentions of staff members being professional, providing exceptional service, and going above and beyond in their duties, despite a couple of isolated critiques.
Recent Reviews Mention...
“Sheila was professional”
“Chris made the process simple showing professionalism”
“Staff is professional”
10. Conflict Handling
5.57/10
Nationwide Average: 4.07/10
Compass Self Storage exhibits mixed responses, with some customers appreciating their efforts to resolve issues, while others criticize a lack of action and communication.
Recent Reviews Mention...
“Dealt with a U-haul mistake gracefully”
“willing to help”
“did not show willingness to address the misunderstanding”
11. Precision & Care
6.03/10
Nationwide Average: 8.01/10
Compass Self Storage appears to have mixed reviews with instances of exemplary care contrasted sharply by severe complaints of negligence and damage.
Recent Reviews Mention...
“they actually care about the safe keeping of my items”
“they don't care about the safety of belongings”
“Every item was ruined with rat poop and urine.”
Great Crew Members
| Sheila | Sheila was pleasant, professional, and knowledgeable |
| Chris | Chris was great to work with |
| Sheela, Chris | assisting us at the East Colonial location |
| Sheela Cruz | your amazing |
| Sheela,Chris | they are the best |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
DeBary Moving Services
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