Compass Self Storage, based in Cleveland, Ohio, is a one-stop-shop for all your residential or business-related storage needs. With multiple locations across the United States, they provide packing and moving supplies, arrange truck rentals, and contact St. Cloud, FL moving services on behalf of their customers. Compass strives to make the storage experience hassle-free and customer satisfaction is their top priority. Their facilities offer a variety of amenities such as climate-controlled units, indoor units, secure entry access, and digital surveillance. Whether you need personal storage, business storage, or boat and RV storage, Compass Self Storage has the right solutions for you.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.28/10
Nationwide Average: 8.44/10
Compass Self Storage overwhelmingly receives high praise for its service, efficiency, and professionalism from customers, with a few isolated reports of dissatisfaction.
Recent Reviews Mention...
“excellent service”
“Great service provided”
“good experience”
2. Affordability
8.62/10
Nationwide Average: 7.69/10
Compass Self Storage is overwhelmingly regarded as very affordable with competitive prices, though there are a few mentions of price increases and additional fees.
Recent Reviews Mention...
“Affordable price”
“affordable”
“prices were great”
3. Communication
9.14/10
Nationwide Average: 7.53/10
Compass Self Storage overwhelmingly receives praise for its exceptional customer service, with numerous mentions of staff members going above and beyond in providing timely and informative assistance, despite a few isolated instances of communication difficulties.
Recent Reviews Mention...
“great customer service”
“Helped choose the best storage”
“gave all the information needed”
4. Stick to Prices
4.69/10
Nationwide Average: 5.99/10
Compass Self Storage has a mixed reputation, with some customers facing unexpected fees, though a few reports indicate adherence to initial quotes.
Recent Reviews Mention...
“some additional fees not advertised”
“inquired extra costs due to management's oversight”
“charged late fees despite autopay setup”
5. Speed
9.62/10
Nationwide Average: 8.58/10
Compass Self Storage consistently delivers fast, efficient, and surprisingly quick moving experiences, making every move straightforward and expedient.
Recent Reviews Mention...
“fast”
“very good and fast”
“move was done quickly”
6. Friendliness
9.52/10
Nationwide Average: 8.91/10
Compass Self Storage overwhelmingly receives praise for their exceptionally courteous, helpful, and kind staff, with only a few instances of negative feedback.
Recent Reviews Mention...
“Daniela was very sweet & helpful”
“they are always friendly”
“they are very nice”
7. Will Hire Again
9.09/10
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly receives positive endorsements, with an abundance of customers expressing a strong intention to use their services again, recommend them to others, and praise their straightforward and satisfactory service experiences.
Recent Reviews Mention...
“will definitely use again”
“recommend them”
“Highly recommend and would hire again”
8. Professionalism
8.42/10
Nationwide Average: 8.31/10
Compass Self Storage is overwhelmingly viewed as professional and courteous, despite a few isolated reports of unprofessional behavior.
Recent Reviews Mention...
“very professional”
“Yasmin's behavior was unprofessional”
“very professional and polite”
9. Conflict Handling
3.83/10
Nationwide Average: 4.07/10
Compass Self Storage shows a mixed performance with instances of failing to address damages and resolve customer issues, alongside cases where they quickly resolved problems and went above and beyond in rectifying payment issues.
Recent Reviews Mention...
“did not rectify the damage to my belongings”
“does not right a wrong at all”
“no effort to resolve issues or mistakes made”
10. Precision & Care
5.68/10
Nationwide Average: 8.01/10
Compass Self Storage receives mixed reactions, with commendations for personnel taking great care of items, but significant concerns over damaged belongings due to water, roaches, and security issues.
Recent Reviews Mention...
“Martha and Jenny took great care with items”
“my belongings were damaged by water and roaches”
“locks were broken and storage emptied”
Great Crew Members
| Daniela | made my rental experience very easy |
| Yasmin | made me feel comfortable with my rental |
| Yasmin C. | Yasmin C. made the experience very professional. |
| Daniela A | Was very helpful and nice |
| Yasmin | made our experience very easy and was very helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
St. Cloud Moving Services
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