Flex Moving & Storage
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Summarized Review of Flex Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Flex Moving & Storage is highly praised for its professional, efficient, and exceptional service, although there are a few instances of customer dissatisfaction.
Recent Reviews Mention...
“fantastic job by both crews”
“great work by movers”
“service was amazing”
2. Punctuality
Nationwide Average: 8.07/10
Flex Moving & Storage is generally highly regarded for being on time, though there are occasional concerns about late arrivals and no-shows."
Recent Reviews Mention...
“between late arrivals and no-shows”
“worked hard and quickly”
“timely manner”
3. Affordability
Nationwide Average: 7.69/10
Flex Moving & Storage has mixed reviews, with some customers finding it a great deal and others feeling it is quite expensive or lower quality despite cheap quotes.
Recent Reviews Mention...
“cheap quotes but lower quality”
“overall quite expensive”
“it’s a great deal for everything they do”
4. Communication
Nationwide Average: 7.53/10
Flex Moving & Storage is generally praised for being friendly, knowledgeable, professional, and responsive, although there are occasional issues with resolving problems and initial miscommunication.
Recent Reviews Mention...
“everyone was friendly and knowledgeable”
“getting the runaround and no resolution”
“they are incredibly kind”
5. Speed
Nationwide Average: 8.58/10
Flex Moving & Storage generally receives high praise for their efficiency and quick service, although there are a few instances of delays.
Recent Reviews Mention...
“still trying to get move finished for days”
“timely manner”
“efficient with my move”
6. Friendliness
Nationwide Average: 8.91/10
Flex Moving & Storage receives overwhelmingly positive feedback, with customers consistently praising the team's friendliness, politeness, and pleasantness during their interactions.
Recent Reviews Mention...
“very friendly”
“they are friendly”
“third-party drivers were rude and unprofessional”
7. Will Hire Again
Nationwide Average: 8.18/10
Flex Moving & Storage is highly recommended by the vast majority of their customers, with only a few exceptions expressing dissatisfaction.
Recent Reviews Mention...
“recommend this company and would hire again”
“would not recommend and disappointed”
“highly recommend”
8. Professionalism
Nationwide Average: 8.31/10
Flex Moving & Storage is consistently praised for their exceptional professionalism, though there are occasional reports of unprofessional behavior.
Recent Reviews Mention...
“great work by the crew”
“they are friendly”
“unprofessional and cursing out their customers”
9. Conflict Handling
Nationwide Average: 4.07/10
Flex Moving & Storage has a mixed track record, with some customers praising exceptional resolutions by employees like Nelson, John, and James, while others felt their concerns were neglected by management.
Recent Reviews Mention...
“management didn’t address the issues or lower price”
“Nelson resolved the issue well”
“John was an amazing help”
10. Precision & Care
Nationwide Average: 8.01/10
Flex Moving & Storage generally receives highly positive feedback for their diligence, professionalism, and the careful handling of customers' belongings, though there are occasional reports of damage.
Recent Reviews Mention...
“no mention of any scratches or damage”
“items were damaged and scratched during the move”
“care of our belongings”
Great Crew Members
| Nelson,Kayla,Leon,Scott | deserve praise for fantastic job and being friendly, knowledgeable |
| Carter, Carlos | Carter and Carlos were amazing and personable |
| Nelson | Nelson was professional and patient |
| Nelson | resolved the issue well |
| CARLOS | Carlos and his team were wonderful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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