J&J Metro Moving and Storage is one of Central Florida’s leading movers. For over 50 years, it has been servicing customers looking for professional, reliable, and affordable movers for their local and long-distance relocation. J&J Metro is a full-service moving company established in 1968. It offers complete residential and commercial moves anywhere in the country, along with packing services, loading and unloading labor, and clean, secure storage solutions. It has a 25,000 sq ft facility in its Orlando, FL location that can accommodate your belongings for any amount of time, from one day to over a year. J&J Metro Moving and Storage can take on any job, no matter how big or small. It is used to moving specialty items like pianos, safes, and heavy equipment using industry-standard tools and top-quality packing supplies.
J&J Metro Moving and Storage
Moving Services
- Professional packing services
- Custom crating
- Local and long distance moving
- Residential and office relocations
- Loading services for DIY movers
- Secure storage for one item or entire home
- Packing materials available
- RV and boat storage
- Nationwide moving services
- Fullservice moving
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Summarized Review of J&J Metro Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
J&J Metro Moving and Storage demonstrates a polarizing performance with numerous customers appreciating their professional, efficient, and friendly service, while a significant number of others criticize them for poor service, damage to items, and issues related to professionalism and cost.
Recent Reviews Mention...
“smooth and easy process”
“great work by movers”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
J&J Metro Moving and Storage generally receives high praise for their timely arrivals, though there have been a couple of criticisms regarding their promptness and work focus.
Recent Reviews Mention...
“showed up when they said they would”
“Arrived on time (actually early)”
“showed up right on time”
3. Affordability
Nationwide Average: 7.69/10
J&J Metro Moving and Storage receives mixed feedback with some finding it pricey and questioning the value for money, despite a few customers appreciating efforts to save costs.
Recent Reviews Mention...
“very reasonable pricing”
“within budget”
“double the price of a competitor”
4. Communication
Nationwide Average: 7.53/10
J&J Metro Moving and Storage has a mixed reputation with significant disparities, ranging from complaints about unresponsiveness and rudeness to praises for helpful, smooth, and easy interactions through various communication platforms.
Recent Reviews Mention...
“rude and unhelpful phone communication”
“great communication from initial contact”
“no response to voice messages and required in-person visit”
5. Stick to Prices
Nationwide Average: 5.99/10
J&J Metro Moving and Storage often fails to adhere to their initial estimates, leading to dissatisfaction among many of their customers.
Recent Reviews Mention...
“stuck to the quoted price”
“did it within the quoted range”
“giving me the run around on extra charges”
6. Speed
Nationwide Average: 8.58/10
J&J Metro Moving and Storage generally receives positive feedback for their quick and efficient moving process, despite a few complaints about slow service and inefficiency.
Recent Reviews Mention...
“fast and efficient service”
“Fast move”
“fast”
7. Friendliness
Nationwide Average: 8.91/10
J&J Metro Moving and Storage generally receives positive remarks for their courteous and respectful service, though there are notable instances of unprofessional and rude behavior.
Recent Reviews Mention...
“nice and respectful”
“Everyone was pleasant and courteous”
“Friendly team”
8. Will Hire Again
Nationwide Average: 8.18/10
J&J Metro Moving and Storage receives mixed reviews, with a significant number of customers expressing high satisfaction and strong intent to rehire, while a notable portion had negative experiences and are unwilling to use their services again.
Recent Reviews Mention...
“without doubt use this company again”
“recommend this company and would hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
J&J Metro Moving and Storage displays a polarized reputation with numerous customers citing their exceptional professionalism and efficiency, while a significant portion report encounters lacking in professionalism and ethical conduct.
Recent Reviews Mention...
“very nice and respectful”
“they listened to my concerns and were professional”
“professional”
10. Conflict Handling
Nationwide Average: 4.07/10
J&J Metro Moving and Storage overwhelmingly fails to adequately address and rectify customer complaints and issues, with a rare exception of a goodwill gesture accepted.
Recent Reviews Mention...
“refused to cover inspection cost”
“owner not present and callback not guaranteed”
“not willing to correct extra charge issue”
11. Precision & Care
Nationwide Average: 8.01/10
J&J Metro Moving and Storage has mixed reviews, highlighting instances of excellent packing and mindfulness contrasted by reports of significant damage and carelessness with belongings.
Recent Reviews Mention...
“takes care and handles furniture well”
“Very careful with my items”
“all of my furniture was wrapped perfectly”
Customer Insights
Cost: $ 903.00 from 6 reviews
Local Move Duration: 3 hours from 8 reviews
Great Crew Members
| John, Brian, David | ask questions and make sure we are happy |
| J, J | great work by movers |
| Peggy, Deon | Peggy was considerate on the phone, Deon and guys friendly during move |
| Peggy,Gary | very professional and responsive |
| Ryan, Deon, John | Ryan, Deon (Alvin), and John moved my piano perfectly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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