Established in 1933, North American Van Lines is a global leader in relocation services. With over 500 agent locations across North America, the corporation provides services including household moving, international moving, and corporate relocation. They construct their moving approach around each client, designing personalized solutions to match varying requirements. Offering distinctive services such as loading, unloading, packing, and moving storage, North American Van Lines stands as a holistic solution provider for those seeking Orlando, FL moving services. The company also has an innovative shipment-tracking system that allows customers to monitor their shipments online. Due to its extended experience and notable reputation, North American Van Lines holds a unique position within the moving industry.
North American Van Lines
About North American Van Lines
Additional Cities Served: Palm Bay, Kissimmee, Oviedo, Winter Park, Casselberry, WildwoodShow More >
Moving Services
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- International moving services
- Small moving services
- Piano moving services
- Appliance moving services
- Packing services
- Storage services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 12/18/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of North American Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
North American Van Lines is highly criticized for providing unsatisfactory experiences, including significant delays in moving belongings.
Recent Reviews Mention...
“Everything went smooth”
“very pleased with the service received”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
North American Van Lines consistently fails to meet scheduled dates for packing and moving.
Recent Reviews Mention...
“Arrived on time”
“they came on time”
“They picked up only 6 hrs after the promised window.”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“initial sticker shock but found the value fair after comparison”
“nickle and dimed to death and overcharged”
“Lowest bid compared to others”
4. Communication
Nationwide Average: 7.53/10
North American Van Lines is described as having the worst customer service experiences by its clients.
Recent Reviews Mention...
“communication issues throughout the process”
“After taking the money, they are holding the goods.”
“Terrible communication.”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“stuck to their promises and timelines”
“took time to go over contracts properly, no pressure”
“charged extra with no justification”
6. Speed
Nationwide Average: 8.58/10
North American Van Lines has been criticized for slow service, with customer belongings reportedly sitting in storage leading to delays.
Recent Reviews Mention...
“got my stuff delivered in a timely manner”
“efficient move”
“loaded and delivered quickly”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“mixed experiences with crew members' attitudes”
“they are friendly”
“kind, smart, hard working”
8. Will Hire Again
Nationwide Average: 8.18/10
North American Van Lines has received consistently negative feedback, indicating a strong reluctance from customers to use their services in the future.
Recent Reviews Mention...
“would hire again”
“would hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“professional and efficient”
“very professional and thorough”
“some crew members lacked professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
North American Van Lines is perceived as having a difficult claim process, indicating a low commitment to resolving issues.
Recent Reviews Mention...
“attempt to fix issues but not satisfactorily addressed”
“no willingness to right a wrong.”
“refused to pay for damaged goods”
11. Precision & Care
Nationwide Average: 8.01/10
North American Van Lines has received negative feedback for damaging items.
Recent Reviews Mention...
“items were damaged, and handling seemed careless”
“nothing was damaged”
“Only 4 items damaged out of ~100”
Customer Insights
Interstate Move Duration: 5 days from 3 reviews
Great Crew Members
| SHAWN | professional and efficient |
| Antionette | great at coordinating move details initially |
| Jose Del Toro | careful and patient during the move |
| Ray, Kimberly, Garry | Ray and Kimberly for detailed communication, Garry for reassurance and kindness |
| Juana | Was the contact name but provided poor service. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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