Established in 1998, PODS Moving & Storage revolutionized the industry by pioneering the concept of portable storage containers. The company, with its services stretching across the United States, including in Orlando, Florida, Canada, Australia, and the United Kingdom, has successfully conducted over 6 million moves globally. It offers a comprehensive moving experience with different container sizes for moving and storage, contactless service, on-site and off-site storage options, adjustable scheduling, moving supplies, packing and loading assistance, and car shipping services. Recognized by Move.org as 2023's best moving and storage container company, PODS stands out in the industry by offering tailored solutions and a personalized experience to its customers.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Kissimmee, St. Cloud, Ocoee, Winter Garden, Clermont, GrovelandShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Contents Protection
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Storage Units
- Commercial Moving
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 12/21/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage generally delivers excellent service and stress-free experiences, despite a number of serious complaints regarding overcharging, damage, and poor customer service from some clients.
Recent Reviews Mention...
“everything went very smoothly”
“Absolute garbage.”
“very impressed with the service I received”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally receives praise for being on schedule and early arrivals, but there are significant complaints about delays, unscheduled appearances, and missed deliveries.
Recent Reviews Mention...
“they were on schedule for both drop off and pick up”
“driver will call you every time for pick up and drop off”
“they showed up early for both drop-off and pickup”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with customers praising its cost effectiveness and competitive pricing against alternatives like Pack Rat and U-Haul, while others criticize it for unexpected charges, hidden fees, and overall expense, indicating variability in perceived value for the price.
Recent Reviews Mention...
“bit pricey but not the priciest”
“Their service is over priced.”
“well worth the price”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage seems to exhibit a polarizing performance, with numerous customers praising their responsive, helpful, and easy-to-reach service, while a significant portion of feedback highlights serious issues such as poor customer service, unhelpful representatives, and a lack of effective problem-solving communication.
Recent Reviews Mention...
“easy to use their website for scheduling”
“keep you updated on everything via email”
“Updates provided put everyone at ease”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to honor their initial quotes, often resulting in unexpected and unfair additional charges for many customers.
Recent Reviews Mention...
“Nothing goes according to plan.”
“lied to about services and did not stick to promises”
“added extra fee unfairly”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage generally receives praise for quick and easy moving experiences, though there are occasional complaints about extremely slow service, such as not picking up items on time.
Recent Reviews Mention...
“Quick and easy”
“faster loading”
“extremely slow as they never picked it up”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage consistently demonstrates exceptional courtesy and professionalism, as evidenced by numerous testimonies praising their kind, considerate, and personable team members.
Recent Reviews Mention...
“Nietzschy was so kind”
“everyone was extraordinarily courteous”
“Positive, professional, enthusiastic team”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has a divided reception, with many customers expressing strong loyalty and satisfaction, vowing to reuse and recommend their services, while a significant portion of others have had negative experiences leading to a refusal to hire or recommend them again.
Recent Reviews Mention...
“would use their service again”
“would highly recommend pods”
“would not hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives praise for their crew's professionalism, courtesy, and efficiency, despite a few accounts of dissatisfaction relating to unprofessional behavior and lack of training.
Recent Reviews Mention...
“Service is horrendously subpar.”
“extraordinary professionalism”
“Drivers were excellent, professional and courteous”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a poor track record of addressing and remedying customer grievances, despite a few isolated attempts to make amends.
Recent Reviews Mention...
“dispute resolution is horrible”
“Didn't care about the mistakes made.”
“did not want to work with me on damaged items”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage displays a mixed sentiment with several instances of excellent care and undamaged deliveries contrasted by numerous complaints of damage, unsanitary conditions, and mishandling.
Recent Reviews Mention...
“great care given to the driveway”
“items were damaged”
“Everything shifted enroute, blocking the door”
Customer Insights
Cost: $ 659.00 from 3 historical data points
Great Crew Members
| Nietzschy | Nietzschy was so kind and amazing |
| Nietzche | did a fantastic job today |
| Alby,Ashley | true professionals, very helpful |
| Frank | Frank was very helpful |
| Nietzschy | Nietzschy was awesome and accommodating |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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