Compass Self Storage is a one-stop-shop for all storage needs, offering multiple locations across the United States. The company's storage services fulfill both residential and business-related needs, with a variety of unit sizes available. Compass aims to make storing hassle-free by acting as a storage concierge service, providing packing and moving supplies, arranging truck rentals, and contacting moving services in Oviedo, FL on behalf of their customers. Their facilities are equipped with various amenities, including climate-controlled units, indoor units, digital surveillance, and secure entry access.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.9/10
Nationwide Average: 8.44/10
Compass Self Storage is highly regarded by the majority of its customers for its easy and professional service, cleanliness, and exceptional staff, despite a few reports of dissatisfaction.
Recent Reviews Mention...
“the process was very easy and simple”
“Wonderful experience all around”
“not satisfied with the service”
2. Punctuality
7.91/10
Nationwide Average: 8.07/10
Compass Self Storage consistently meets timelines with employees like Anthony, Vanessa, and Priscilla, ensuring due dates are always accommodated efficiently.
Recent Reviews Mention...
“Anthony was timely”
“Vanessa and Pricilla are punctual”
“always been able to work out due dates”
3. Affordability
8.58/10
Nationwide Average: 7.69/10
Compass Self Storage is generally seen as offering competitive and fair pricing, despite a few criticisms regarding rent increases and perceived value for money.
Recent Reviews Mention...
“the price was fair”
“rent increases make it unaffordable”
“priced well”
4. Communication
9.4/10
Nationwide Average: 7.53/10
Compass Self Storage overwhelmingly receives praise for their friendly, informative, and helpful staff, despite a few isolated complaints about unreturned calls and inconsistent information.
Recent Reviews Mention...
“manager was very knowledgeable, professional, respectful”
“Ashley is very friendly and informative.”
“Ashley was excellent help and gave me so much information”
5. Stick to Prices
4.55/10
Nationwide Average: 5.99/10
Compass Self Storage generally struggles, with numerous customers reporting unexpected fees and deceptive pricing, though a few cite no hidden charges and honored quotes.
Recent Reviews Mention...
“sign up online and filled out form and had to pay more.”
“additional surcharge for insurance was unexpected”
“did not stick to quoted prices”
6. Speed
9.2/10
Nationwide Average: 8.58/10
Compass Self Storage is highly praised for its efficient, quick, and easy moving services, with notable mentions of the fast service provided by staff members such as Anthony and Ashley.
Recent Reviews Mention...
“efficient”
“Quick and easy move”
“Anthony and Ashley were quick”
7. Friendliness
9.75/10
Nationwide Average: 8.91/10
Compass Self Storage consistently receives high praise for its respectful, helpful, and genuinely kind staff, with special commendations for employees like Ashley, Anthony, Priscilla, and Alejandra, despite a few negative experiences.
Recent Reviews Mention...
“manager was respectful”
“Ashley is very friendly.”
“they are friendly”
8. Will Hire Again
8.95/10
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly garners positive testimonials from clients expressing high satisfaction and a strong intent to recommend or reuse their services, despite a very few dissenting opinions regarding service and management issues.
Recent Reviews Mention...
“definitely will refer family and friends”
“Will come here for all of my storage needs.”
“would hire again”
9. Professionalism
9.32/10
Nationwide Average: 8.31/10
Compass Self Storage is overwhelmingly praised for its professional, knowledgeable, and friendly team, despite a couple of instances of perceived unprofessionalism.
Recent Reviews Mention...
“manager was professional”
“Efficient in process”
“clean and professional environment”
10. Conflict Handling
6.71/10
Nationwide Average: 4.07/10
Compass Self Storage generally exhibits a strong commitment to resolving issues and accommodating customers, although there are occasional lapses in accountability and cleanliness.
Recent Reviews Mention...
“Ashley personally returned a left item”
“He went overboard to make sure I was accommodated.”
“didn't bother to clean them up”
11. Precision & Care
6.95/10
Nationwide Average: 8.01/10
Compass Self Storage generally maintains a high level of satisfaction among customers, though there have been reports of cleanliness issues.
Recent Reviews Mention...
“Our belonging were kept safe”
“they have bugs and didn't even bother to clean them”
“everything was in good condition”
Great Crew Members
| Ashley | Great customer service. |
| Ashley | Ashley sealed the deal for me |
| Ashley | Ashley was a super big help |
| Ashley | Ashley in the front office is really awesome |
| Anthony | Knows all details on storage options, very helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Oviedo Moving Services
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