About The Move is a fully licensed and insured moving company serving Florida, Alabama, Tennessee, Mississippi, and the surrounding areas. Based in Pensacola, FL, the family-owned company offers a range of services including residential, commercial, and apartment moving, as well as packing services. The team of experienced movers and drivers are carefully screened and aim to provide efficient, reliable moving services at a fair cost, with a strong focus on professionalism, customer service, and attention to detail. About The Move has a 96% referral rate, which demonstrates its commitment to meeting the needs of its customers.
About The Move
Ranked Top 10 Best Movers in Pensacola, FL
About About The Move
Additional Cities Served: Crestview, Niceville, Milton, Gulf Breeze, Mary Esther
Moving Services
- Residential Moving
- Commercial Moving
- Apartment Moving
- Packing Services
- Free Moving Quote
Awards
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Summarized Review of About The Move
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.49/10
Nationwide Average: 8.44/10
About The Move receives highly positive feedback with clients praising their professionalism, efficiency, and exemplary moving services, though one report of misleading pricing is noted.
Recent Reviews Mention...
“did a good job”
“worth every penny”
“Bryan and Ryan moved me and my family”
2. Punctuality
9.43/10
Nationwide Average: 8.07/10
About The Move consistently receives high praise for their on-time arrivals, dedication to timeliness, and prompt responses, ensuring a smooth and professional moving experience.
Recent Reviews Mention...
“showed up when they said”
“arrived on-time”
“Showed up on time”
3. Affordability
8.46/10
Nationwide Average: 7.69/10
About The Move generally offers fair and competitive pricing, which is viewed as affordable and reasonable by the majority, despite a single report of an unexpected price increase.
Recent Reviews Mention...
“pleased with the price”
“originally affordable quote but then raised to an unaffordable price”
“most reasonable prices among competitors”
4. Communication
8.58/10
Nationwide Average: 7.53/10
About The Move generally excels with frequent praise for easy scheduling, great and timely interactions, responsiveness, and a courteous approach, although there was an isolated issue with effectively communicating a price change.
Recent Reviews Mention...
“Scheduling was easy”
“great and timely communication”
“responsive”
5. Stick to Prices
7.75/10
Nationwide Average: 5.99/10
About The Move generally maintains transparency and fairness, often adjusting prices favorably and avoiding hidden fees, though there has been an instance of significant price change after loading belongings.
Recent Reviews Mention...
“adjusted price for less guys”
“no hidden fees”
“They even refunded us for a 15 minute overage”
6. Speed
9.53/10
Nationwide Average: 8.58/10
About The Move consistently received high praise for their rapid, efficient service, including quickly loading and unloading, completing tasks faster than anticipated, and executing moves in remarkably short amounts of time.
Recent Reviews Mention...
“loaded and unloaded quickly”
“unloaded a 27 foot truck in under 4 hours”
“finished as estimated despite being short a worker”
7. Friendliness
9.43/10
Nationwide Average: 8.91/10
About The Move is consistently praised for their courteous, professional, and polite staff, showcasing an overwhelmingly positive and respectful attitude towards clients, with just a singular mention of perceived unprofessionalism.
Recent Reviews Mention...
“super nice”
“They were so friendly”
“they were courteous”
8. Will Hire Again
9.37/10
Nationwide Average: 8.18/10
About The Move appears to be highly favored by customers who would readily use their services again, with numerous positive comments on their experience and recommendations, despite a couple of isolated negative comments.
Recent Reviews Mention...
“would definitely use them again”
“worth every penny”
“Good experience and very much appreciated their efforts”
9. Professionalism
9.36/10
Nationwide Average: 8.31/10
About The Move overwhelmingly receives praise for its team's professionalism, courtesy, and effectiveness, though there is a singular negative remark highlighting an instance of unprofessional behavior.
Recent Reviews Mention...
“were professional, courteous”
“put furniture back together”
“They were professional”
10. Conflict Handling
5.21/10
Nationwide Average: 4.07/10
About The Move has received mixed feedback with some customers feeling they made no effort to amend issues, while others praise the company for going above and beyond, including offering full refunds.
Recent Reviews Mention...
“Feel they went over and above”
“no effort to right the wrong after overcharging”
“offered me a full refund for my deposit”
11. Precision & Care
9.18/10
Nationwide Average: 8.01/10
About The Move consistently receives high praise for their meticulous and protective approach to customer belongings, though there was a singular report of careless handling resulting in potential damage.
Recent Reviews Mention...
“took apart, wrapped, loaded, unloaded”
“completed the move without a single breakage”
“kept furniture padded and safe”
Great Crew Members
| Josh, Demetrius, Joey, Antonio | did a good job for us |
| Ryan | Ryan was efficient |
| Bryan, Ryan | They treated us like family and were professional |
| Ryan | Big thanks to Ryan who kept things very organized |
| Brant, Miles | Brant and Miles were professional and efficient |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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