Since 1969, Coastal Moving & Storage has been serving families and businesses in the greater Gulf Coast area. This Pensacola-based company provides first-rate moving and storage services for residents, offices, commercial facilities, and members of the military. It is licensed, bonded, and insured, so you can rest assured your belongings are in good hands. Coastal Moving & Storage is also an agent for Mayflower Transit, which means it can help you move anywhere in the United States or even out of the country. If you need temporary or long-term storage, you can trust this company to keep your items safe and sound until you’re ready to take them home again. Being part of the movers in Pensacola, FL, Coastal Moving & Storage has seen it all. With over 50 years of experience in the industry, it has the knowledge to handle any situation that comes up while working on your home or office move.
Coastal Moving & Storage
About Coastal Moving & Storage
Additional Cities Served: Panama City, Crestview, Fairhope, Fort Walton Beach, Foley, NicevilleShow More >
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Coastal Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Coastal Moving & Storage is generally praised for their professionalism and efficiency, with numerous customers highlighting exceptional service, yet a few have reported negative experiences.
Recent Reviews Mention...
“HORRIBLE SERVICE!!!”
“The most unprofessional customer service experience.”
“impressed with how professional and careful they are”
2. Punctuality
Nationwide Average: 8.07/10
Coastal Moving & Storage generally exhibits excellent timeliness, with almost all customers reporting the movers arrived on or within their scheduled time, despite a couple of notable delays.
Recent Reviews Mention...
“the movers arrived 6 hours late”
“on time even in the rain”
“arrived in a timely manner”
3. Affordability
Nationwide Average: 7.69/10
Coastal Moving & Storage is highly regarded for its reasonable pricing, competitive hourly rates, and professional service that ensures customers feel their investment is wholly worthwhile.
Recent Reviews Mention...
“reasonably priced”
“great price”
“they had a better hourly rate than competitors”
4. Communication
Nationwide Average: 7.53/10
Coastal Moving & Storage generally receives high praise for their responsiveness and effective coordination, though there are notable instances of communication issues and poor attitudes from staff.
Recent Reviews Mention...
“they were in communication despite the delay”
“zero communication”
“was immediately yelled at.”
5. Stick to Prices
Nationwide Average: 5.99/10
Coastal Moving & Storage generally exhibits excellent reliability, with the majority of customers experiencing no surprises in the final cost, often paying less than or exactly what was initially quoted.
Recent Reviews Mention...
“my price was more than double the original quote”
“Price quoted was reasonable and no surprises”
“made sure everything was placed properly”
6. Speed
Nationwide Average: 8.58/10
Coastal Moving & Storage generally receives high praise for completing moves quickly and efficiently, with only a couple of reports indicating slow service for smaller loads.
Recent Reviews Mention...
“completed move in one day instead of two”
“Move was done quickly”
“accomplished everything efficiently”
7. Friendliness
Nationwide Average: 8.91/10
Coastal Moving & Storage overwhelmingly receives praise for their courteous, pleasant, and friendly interactions, with only a few negative reports regarding rudeness or unprofessional behavior.
Recent Reviews Mention...
“Unprofessional, rude”
“absolutely mean person on the call.”
“downright nice”
8. Will Hire Again
Nationwide Average: 8.18/10
Coastal Moving & Storage has overwhelmingly positive feedback, with a majority of customers expressing high levels of satisfaction and a strong inclination to both recommend and rehire the company, despite a few instances of dissatisfaction and unwillingness to use their services again.
Recent Reviews Mention...
“would not recommend this company”
“wouldn't hire again”
“would not hire again due to hostility.”
9. Professionalism
Nationwide Average: 8.31/10
Coastal Moving & Storage overwhelmingly receives praise for their professional, efficient, and courteous moving services, despite a few reports of unprofessional behavior.
Recent Reviews Mention...
“Unprofessional, rude, liars”
“unprofessional and hostile customer service experience.”
“very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Coastal Moving & Storage consistently fails to take responsibility for damages or lost items, and lacks in providing resolutions or follow-up on claims.
Recent Reviews Mention...
“lost items and caused damages”
“didn't take responsibility for damage”
“no resolution or follow-up on claim”
11. Precision & Care
Nationwide Average: 8.01/10
Coastal Moving & Storage overwhelmingly receives praise for their careful and diligent handling, despite a few reports of damage and dissatisfaction.
Recent Reviews Mention...
“they are careful with items”
“worked diligently and carefully”
“Each member was careful with our furniture”
Customer Insights
Local Move Duration: 8.5 hours from 3 reviews
Great Crew Members
| Patrick | discussed how to box up items and details |
| Billy, Sherm, Jermain | worked diligently and with care even in the rain |
| Jay | Jay tried his best to help and showed urgency |
| Jay | Jay and his team made it so much easier |
| Billy | Billy was knowledgeable and timely |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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