Family First Moving and Storage, LLC is a family-owned local moving company based in Pensacola, FL, with over 20 years of industry experience. They serve Pensacola, Pace, and Fairhope, as well as the surrounding cities in Escambia, Santa Rosa, Okaloosa, Baldwin, and Mobile counties. The company offers a range of services, including residential local moves, full-service moving, long-distance moving, and office moving. They pride themselves on providing professional, organized, and efficient services at affordable prices, with trained employees committed to top-quality customer service and safety practices.
Family First Moving and Storage
Ranked Top 10 Best Movers in Pensacola, FL
About Family First Moving and Storage
Additional Cities Served: Niceville, Milton, DeFuniak Springs, Gulf Breeze, Newberry, MonroevilleShow More >
Moving Services
- Residential local moves
- Fullservice moving
- Long distance moving
- Office moving
- Local moving services
- Packing services
- Longdistance moving services
- Office moving services
Florida Moving License
Registered
Last Checked: 01/17/22USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Family First Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.1/10
Nationwide Average: 8.44/10
Family First Moving and Storage is overwhelmingly praised for their professional, efficient, and friendly moving services, although there are minimal reports of poor experiences.
Recent Reviews Mention...
“Best Moving Company we've ever experienced”
“great work by movers but poor packing of small items”
“THE VERY BEST MOVERS in Las Vegas”
2. Punctuality
9.14/10
Nationwide Average: 8.07/10
Family First Moving and Storage consistently receives high praise for arriving on time and providing timely service, with only a rare mention of a missed move date/time.
Recent Reviews Mention...
“arrived right on time”
“They were timely”
“service was timely”
3. Affordability
8.52/10
Nationwide Average: 7.69/10
Family First Moving and Storage is generally perceived as offering fair, reasonable, and competitive prices, with numerous customers highlighting the excellent value, though a few had concerns about higher than expected costs.
Recent Reviews Mention...
“Felt the total price was fair”
“VERY FAIR PRICE”
“double the amount charged from quote”
4. Communication
8.71/10
Nationwide Average: 7.53/10
Family First Moving and Storage generally receives high praise for responsiveness and politeness, with Frank often mentioned for his helpful and clear communication style, although there are a few isolated reports of poor service and unreturned contacts.
Recent Reviews Mention...
“Frank was very helpful with scheduling and rescheduling”
“Based on flexibility and personability”
“very polite and friendly in communication”
5. Stick to Prices
7.85/10
Nationwide Average: 5.99/10
Family First Moving and Storage generally adheres to their initial estimates, with most customers reporting no surprise fees and praising the company for reliability and transparency, although there has been an isolated incident of charging double without prior notification.
Recent Reviews Mention...
“no mention of price changes, implies sticking to quote”
“charged double without prior notification”
“reimbursed for time not used”
6. Speed
9.1/10
Nationwide Average: 8.58/10
Family First Moving and Storage is predominantly praised for their quick and efficient service, with most customers noting their strategic working style, team efficiency, and rapid completion of moving jobs despite one report of slow service and another where the move took longer than expected.
Recent Reviews Mention...
“The whole move took about 6 hrs”
“completed the large job very quickly”
“Movers worked well together as a team”
7. Friendliness
9.44/10
Nationwide Average: 8.91/10
Family First Moving and Storage appears to receive overwhelmingly positive feedback for their polite, professional, and personable team, with only a rare mention of negative behavior.
Recent Reviews Mention...
“great group of men to work with”
“they are great and friendly people”
“Movers were personable”
8. Will Hire Again
8.81/10
Nationwide Average: 8.18/10
Family First Moving and Storage has garnered overwhelmingly positive feedback with the majority of customers highly recommending the company and expressing their intent to use their services again, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“highly recommend and would hire again”
“great service but won't overlook the packing issue”
“Would recommend these movers”
9. Professionalism
8.89/10
Nationwide Average: 8.31/10
Family First Moving and Storage is highly regarded for their well-coordinated, polite, and efficient workforce, despite a few instances of customer dissatisfaction regarding communication and conduct.
Recent Reviews Mention...
“Professional teamwork observed”
“Everything was done professionally”
“polite, friendly and professional”
10. Conflict Handling
5.04/10
Nationwide Average: 4.07/10
Family First Moving and Storage has a mixed record, with some customers reporting personal attention and satisfactory resolutions by Frank, while others feel their issues, particularly regarding damage, were not addressed or compensated for adequately.
Recent Reviews Mention...
“Frank did not honor his promise to take care”
“Frank did not respond to resolve issues”
“reimbursed for unused time without asking”
11. Precision & Care
8.84/10
Nationwide Average: 8.01/10
Family First Moving and Storage generally receives high praise for their meticulous and respectful approach to customer belongings, though there have been isolated incidents of neglect or damage.
Recent Reviews Mention...
“glassware was well protected but small items were neglected”
“Considerate of my belongings”
“stacked the boxes perfectly without damage”
Customer Insights
Local Move Duration: 5 hours from 4 reviews
Great Crew Members
| Frank | Frank was adept at scheduling |
| Bobby | Bobby deserves praise for being mentioned by name for good service |
| Mack | Mack's crew was amazing. |
| Frank | dealt directly with the owner during estimate and scheduling |
| Ricky, Kadeem, Donald | awesome job by movers |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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