PODS Moving & Storage is an industry leader with nearly 25 years of experience in providing innovative moving and storage solutions. The company revolutionized the moving and storage industry in Pensacola, FL in 1998 by introducing the concept of portable storage containers. Today, they offer a comprehensive moving experience, including multiple container sizes (8-foot, 12-foot, and 16-foot), PODS City Service, packing supplies, connections to trusted local labor providers, and even car shipping services. PODS operates internationally, with services available in Canada, Australia, and the United Kingdom. The company prides itself on its personalized approach to moving, offering flexible, adjustable scheduling and a stress-free experience to customers.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Foley, Gulf Shores, Milton, Gulf Breeze, Brewton, FreeportShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Contents Protection
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Storage Units
- Commercial Moving
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 08/09/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage is highly discouraged for use, as it provides an awful customer experience.
Recent Reviews Mention...
“Very streamline from start to finish”
“Easy convenient service”
“All in all a great service”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage receives overwhelming criticism for significant delays, exemplified by a delivery arriving days later than promised.
Recent Reviews Mention...
“Timing is the biggest obstacle”
“the POD was placed exactly as desired”
“deliver and pickup on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is perceived negatively due to feelings of being scammed following a payment of $2,800.
Recent Reviews Mention...
“saved a LOT of money”
“convenience is the best”
“not affordable due to price change”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has inconsistent feedback, ranging from accusations of dishonesty to praise for great customer service, indicating significant variability in customer experiences.
Recent Reviews Mention...
“frustrations with customer service”
“great communication”
“terrible job of communicating about transit and arrival”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has a reputation for not standing by their word.
Recent Reviews Mention...
“issues with resolution of final account balance”
“did not stick to quoted price”
“did not stick to quoted prices, charged extra without justification”
6. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage showcases a mix of experiences, from remarkably personable and friendly interactions to instances perceived as rude.
Recent Reviews Mention...
“Courteous and professional drivers all around”
“they are friendly”
“customer service representatives hung up”
7. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage is consistently viewed unfavorably with customers explicitly stating they would not choose to use their services again.
Recent Reviews Mention...
“Worked perfectly for our long distance move”
“would use again”
“used UHaul instead of PODS for next move”
8. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage exhibits a mixed performance, with complaints about lack of professionalism on the phone, contrasted by praises for being knowledgeable and well-conducted.
Recent Reviews Mention...
“Courteous and professional drivers all around”
“very professional”
“crew member who delivered pod no longer works, lack of responsibility”
9. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently fails to correct their mistakes, including yard damage and other issues, with no attempts made to resolve problems adequately.
Recent Reviews Mention...
“document everything for disputes indicates lack of trust”
“declined insulting offer for damaged items”
“refused to take responsibility or rectify the issue”
10. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“everything that was stored was ruined”
“items moved took on water and fence damaged”
“Damaged tree and property due to leaky unit”
Customer Insights
Cost: $ 3316.00 from 6 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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