A Google Guaranteed business, Emerald Moving & Storage is verified to be a trustworthy service. This Santa Rosa Beach company offers full-service packing, residential and commercial moving, and secure storage solutions. Whether you’re looking for local or long-distance movers, this team will take every necessary precaution to ensure the safety of your possessions. Emerald Moving & Storage has served 2,000 satisfied clients, relocated 50 offices, and stored 10,000 boxes, so it knows what it takes to get the job done right. Its rates are also the most competitive on the Emerald Coast – you’ll be hard-pressed to find the same high-quality service at lower prices. These movers don’t cut corners. They go above and beyond to provide professional moves that you can count on 24/7, 365 days a year. Emerald Moving & Storage was established in 2019. It has three other Florida locations in Destin, Fort Walton Beach, and Panama City, FL.
Emerald Moving & Storage
Ranked Top 10 Best Movers in Crestview, FL
About Emerald Moving & Storage
Additional Cities Served: Fort Walton Beach, Niceville, Destin, Milton, Indiantown, DeFuniak SpringsShow More >
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Emerald Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Emerald Moving & Storage is highly regarded for their professionalism and efficiency, receiving overwhelming praise for making the moving process easier and providing excellent service, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“crew did what they could, saved the experience”
“The movers made our move-in relatively easy and I'm very pleased.”
“terrible service”
2. Punctuality
Nationwide Average: 8.07/10
Emerald Moving & Storage generally receives high praise for their timely arrivals and prompt service, although there have been a few notable exceptions with significant delays.
Recent Reviews Mention...
“crew showed up seven hours after the appointment”
“The movers showed up on time.”
“Were told 2-13 days for delivery but took 6 weeks”
3. Affordability
Nationwide Average: 7.69/10
Emerald Moving & Storage receives mixed feedback, with some customers feeling overcharged and misquoted, while others appreciate its great value and competitive pricing.
Recent Reviews Mention...
“misquoted by thousands of dollars”
“made the entire process a great value”
“we paid over $1,000 for 4 hours of work”
4. Communication
Nationwide Average: 7.53/10
Emerald Moving & Storage appears to generally provide responsive, informative, and collaborative communication with clients, though a few experiences have indicated significant inconsistencies and a lack of compassionate customer service.
Recent Reviews Mention...
“poor customer service experience”
“dispatcher provided very little compassion, unrealistic information”
“Casey over-promises and doesn't fully disclose”
5. Stick to Prices
Nationwide Average: 5.99/10
Emerald Moving & Storage has received mixed reviews, with some customers reporting unexpected increases, hidden costs, and failure to honor original quotes, while others had a positive experience with no issues on changing dates, no surprises, and accurate as well as lower-than-expected charges.
Recent Reviews Mention...
“quote doubled unexpectedly”
“Sold our moving contract to a 3rd party without notification”
“encountered hidden costs”
6. Speed
Nationwide Average: 8.58/10
Emerald Moving & Storage generally receives high praise for being efficient, quick, and professional, despite a couple of reports of significantly delayed processes.
Recent Reviews Mention...
“over extended process more than 3 weeks”
“Took 6 weeks to receive items”
“They were efficient but thorough”
7. Friendliness
Nationwide Average: 8.91/10
Emerald Moving & Storage consistently receives praise for their professional, polite, and positive staff, who are noted for their pleasant demeanor and exceptional courtesy throughout the moving experience.
Recent Reviews Mention...
“The movers were pleasant and polite.”
“total pros”
“great attitudes”
8. Will Hire Again
Nationwide Average: 8.18/10
Emerald Moving & Storage is highly favored by a majority of customers who express enthusiasm and a strong inclination to use their services again, despite a minority of dissatisfied individuals.
Recent Reviews Mention...
“lost $800 deposit, wouldn’t hire again”
“stressful process made me question hiring them again”
“find a different company”
9. Professionalism
Nationwide Average: 8.31/10
Emerald Moving & Storage is consistently praised for the crew's professionalism, hard work, and polite demeanor, although there is a single mention of unprofessional conduct in partnership with another company.
Recent Reviews Mention...
“The movers were efficient and polite.”
“very professional hard working”
“Thomas, Jay, and John were incredibly competent”
10. Conflict Handling
Nationwide Average: 4.07/10
Emerald Moving & Storage shows fairly inconsistent behavior, with some customers reporting neglect and inadequate resolution for damages, while others praise the company for going out of their way to resolve issues and deliver exceptional service.
Recent Reviews Mention...
“company did not honor deposit as credit”
“pay Pennies on the dollar for damaged items”
“Items were damaged and parts lost without resolution”
11. Precision & Care
Nationwide Average: 8.01/10
Emerald Moving & Storage has overwhelmingly positive feedback for their attentive and thorough service, despite a few instances of customer dissatisfaction due to damages.
Recent Reviews Mention...
“70% items damaged in process”
“Items were chipped and almost every piece of furniture damaged”
“floor was damaged and antique table damaged”
Customer Insights
Local Move Duration: 5.5 hours from 4 reviews
Great Crew Members
| Thomas, Jay, John | were efficient, strong and experienced |
| Reid, Thomas | Professional, efficient, and reliable help during the move |
| Anthony | quick work and very attentive |
| Tim | Tim's team was professional and hard-working |
| Paul, Blake | terrific and worked very hard and effectively |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Crestview Moving Services
