PODS Moving & Storage has been in business for nearly 25 years, offering personalized moving solutions tailored to customers' unique needs. As one of many movers in St. Augustine, FL, the company provides a range of services, such as portable storage containers, packing supplies, local labor providers for packing and loading help, and car shipping. PODS is headquartered in the United States and has more than 245 Storage Center locations servicing 46 states and 6 provinces, with international services in Canada, Australia, and the United Kingdom. The company has completed over 6 million moves, including 1.5+ million long-distance moves.
PODS Moving & Storage
based on 343+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Atlantic Beach, Green Cove Springs, St. Augustine Beach, Starke
Moving Services
- Residential Moving
- Business Moving
- Local Moving
- LongDistance Moving
- Storage Services
- Furniture Moving
- Packing and Loading Assistance
- Car Shipping
- Moving Supplies
- Moving and Storage Containers
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 08/10/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.91/10
Nationwide Average: 8.44/10
PODS Moving & Storage experiences mixed reviews, with many customers praising their smooth process and excellent service, yet a significant number express dissatisfaction due to poor experiences and service issues.
Recent Reviews Mention...
“Everything went smoothly and arrived okay”
“Smooth process ”
“would never recommend PODS”
2. Punctuality
5.05/10
Nationwide Average: 8.07/10
PODS Moving & Storage has mixed reviews, with numerous customers facing significant delays and rescheduling issues, although some have reported timely deliveries and updates.
Recent Reviews Mention...
“rescheduled 6 days after the initial date”
“it took over two weeks to get my POD”
“PODS driver no-shows on container drop-off date”
3. Affordability
4.89/10
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews with some customers finding it cost-effective and cheaper than alternatives, while others criticize it for being expensive and causing unexpected financial burdens.
Recent Reviews Mention...
“cheaper than movers”
“extremely expensive compared to self-move”
“lost a lot of money because of them”
4. Communication
4.7/10
Nationwide Average: 7.53/10
PODS Moving & Storage experiences a stark contrast in customer experiences, ranging from praise for excellent customer service and support to severe criticism for poor communication, lack of responsiveness, and misinformation.
Recent Reviews Mention...
“Easy company to deal with”
“poor communication from POD”
“Corporate was supposed to contact us twice and never did”
5. Stick to Prices
2.77/10
Nationwide Average: 5.99/10
PODS Moving & Storage has a predominantly negative reputation, with numerous complaints about unexpected charges and not honoring their quote promises.
Recent Reviews Mention...
“They lied from the beginning”
“Continued to charge my card incorrectly.”
“movers misrepresented the quote and tacked on fees”
6. Speed
6.87/10
Nationwide Average: 8.58/10
PODS Moving & Storage receives mixed feedback, with some customers appreciating the flexibility and efficiency, while others criticize delays and slow processes.
Recent Reviews Mention...
“Flexibility of loading/unloading at our own pace”
“delay in drop off and overall slow process”
“moved quickly without issues”
7. Friendliness
8.51/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally exhibits an impressively high level of amiability and courtesy from their management, staff, and drivers, with only a few incidences of negativity reported.
Recent Reviews Mention...
“The driver was not nice”
“management and staff were kind”
“Drivers are extremely friendly”
8. Will Hire Again
5.78/10
Nationwide Average: 8.18/10
PODS Moving & Storage has a divided base of opinions, with many customers expressing high satisfaction and willingness to reuse their services in the future, while a significant number of others cite poor experiences and expressly state they would not hire the company again.
Recent Reviews Mention...
“would use them again in the future”
“would not hire again due to the situation”
“very accommodating ”
9. Professionalism
6.5/10
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed feedback, with many customers praising the professionalism and skill of the drivers and team, while a significant number of others report experiences of unprofessionalism and poor customer service.
Recent Reviews Mention...
“Drivers are extremely professional”
“very professional team”
“lack of professional customer service”
10. Conflict Handling
1.74/10
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a lack of effort and concern in addressing and resolving customer issues, despite a rare instance of going above and beyond.
Recent Reviews Mention...
“company not willing to provide information”
“Horrible customer experience if you have to make changes”
“These people don't care about anyone”
11. Precision & Care
6.23/10
Nationwide Average: 8.01/10
PODS Moving & Storage has received mixed feedback, indicating varied experiences in how carefully belongings are treated, ranging from excellent condition upon return to incidents of damage and negligence.
Recent Reviews Mention...
“driver broke a sprinkler head”
“My plants survived two weeks without water”
“everything arrived without damage”
Customer Insights
Cost: $ 2499.00 from 4 reviews
Interstate Move Duration: 10 days from 4 reviews
Great Crew Members
| Chris, Daniel | management and staff were kind |
| Justin | Very friendly and did the job quickly |
| John | super helpful in setting up |
| John | John was professional, informative, and friendly |
| Christina | Christina worked with me through each step |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
180 Bronz Glow Way, St. Augustine, FL, 32095
+1 877-770-7637
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Additional Resources
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