North American Van Lines is a world-renowned relocation company, providing moving services since 1933. The company possesses over 500 agent locations across North America. They specialize in managing both local and long distance relocations as well as corporate relocation, catering to individual needs. A vast array of services are offered, including assistance in packing, loading, and transporting customer's belongings along with post-move clean-up and storage facilities. North American Van Lines distinguishes itself by its commitment to personalized service. Using a systematic approach for packing, labelling, and arranging boxes to minimize stress for the customer, they've become an integral part of the local moving services in Tampa, FL. They also provide 24-hour customer service.
North American Van Lines
About North American Van Lines
Additional Cities Served: Clearwater, New Port Richey, Oldsmar, Brooksville, Port Richey
Moving Services
- Quality Local or Long Distance Moving Service
- Full Service Packing
- Fragile Only Packing
- Self Pack
- Standard moving boxes in sizes that range from 1.5 to 6 cubic feet
- Wardrobe boxes for the contents of your closets
- Mirror boxes in which to pack mirrors, pictures, and glass tabletops for safer moving
- Mattress boxes in all sizes to protect your mattresses from dirt and damage
- Dishpack barrels for safe transportation of dishes and china
- Loading and Unloading Services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 08/12/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Have feedback for North American Van Lines?
Error. Please try again later.
Summarized Review of North American Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
North American Van Lines delivers outstanding experiences according to several customers, though a significant number have reported severe issues, resulting in a mixed perception of the company's service quality.
Recent Reviews Mention...
“great work by movers”
“best overall experience”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
North American Van Lines has mixed feedback, with some customers praising their timeliness while others experienced significant delays and scheduling issues.
Recent Reviews Mention...
“they were prompt”
“everything was on schedule”
“did not deliver on expected date”
3. Affordability
Nationwide Average: 7.69/10
North American Van Lines generally receives negative feedback for its high costs, despite a few mentions of being cost-effective.
Recent Reviews Mention...
“Cost effective”
“Cost 15,700$, extremely expensive for the service”
“$5300+ run around ”
4. Communication
Nationwide Average: 7.53/10
North American Van Lines exhibits significant inconsistencies, with some customers indicating excellent support while many others report profound communication failures and unprofessional conduct.
Recent Reviews Mention...
“The support from the office was great”
“very communicative throughout the process”
“were lied to through the whole process.”
5. Stick to Prices
Nationwide Average: 5.99/10
North American Van Lines generally disappoints customers with added costs and discrepancies between initial quotes and final charges, despite a few instances of maintaining quoted prices.
Recent Reviews Mention...
“The price quoted was the price we paid”
“gross underestimate of how much space needed”
“implied costs did not match services received”
6. Speed
Nationwide Average: 8.58/10
North American Van Lines displays mixed feedback; while some customers praise the efficiency and quick service, others criticize significant delays in delivery, pick-up, and loading times.
Recent Reviews Mention...
“Efficient”
“delivery much slower than promised”
“worked efficiently”
7. Friendliness
Nationwide Average: 8.91/10
North American Van Lines receives a mix of reviews, with the majority praising their friendly and courteous staff, while a notable minority reports experiences of rudeness and unprofessionalism.
Recent Reviews Mention...
“they are friendly and courteous”
“every last employee was courteous”
“customer service is rude”
8. Will Hire Again
Nationwide Average: 8.18/10
North American Van Lines receives a mixed response, with numerous customers expressing strong loyalty and satisfaction while a significant portion also indicate a clear unwillingness to use their services again due to various negative experiences.
Recent Reviews Mention...
“recommend this company and would hire again”
“would use them again”
“would definitely recommend”
9. Professionalism
Nationwide Average: 8.31/10
North American Van Lines experiences widespread inconsistency, with several customers praising the professionalism and conduct of the personnel, counterbalanced by numerous complaints about unprofessional behavior and handling.
Recent Reviews Mention...
“very professional”
“Professional”
“every employee was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
North American Van Lines generally appears to have a poor record, with numerous reports of unresolved issues and inadequate responses, despite one instance where they corrected problems after notification.
Recent Reviews Mention...
“stolen items and damaged goods not addressed”
“did not attempt to rectify any damages”
“Company corrected the problems after being notified.”
11. Precision & Care
Nationwide Average: 8.01/10
North American Van Lines appears to struggle significantly, with numerous incidents of items being damaged, broken, or mishandled.
Recent Reviews Mention...
“items taken off the truck upside down.”
“furniture and items were heavily damaged”
“items broken and dishonesty in handling”
Customer Insights
Cost: $ 11151.00 from 4 reviews
Interstate Move Duration: 8 days from 5 reviews
Great Crew Members
| John | John and destination crew did great work |
| Jennie | Jennie provided one of the best customer service experiences. |
| Brian | Brian ensured everything was done correctly |
| Steve, Jennie | Steve and Jennie were great with service and communication |
| Phil,Phil,Phil | went 'above & beyond' during our move. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact North American Van Lines
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Tampa Moving Services
Nearby Cities
