PODS Moving & Storage, previously known as Portable on Demand Storage, revolutionized the moving and storage industry in 1998 with the introduction of portable storage containers. For nearly 25 years, the company, based in the US, has been servicing different parts of the world including Canada, Australia, and the United Kingdom through its over 245 storage center locations. The company offers flexibility by providing moving and storage services on customers' unique schedules and needs. PODS gives customers control over their moving process, offers multiple container sizes, provides packing supplies, help in connecting with local labor providers, and even car shipping. Their services extend to both residential and commercial domains. They have a dedicated team that's geared towards delivering full, personalized support. As a key player in the Tampa, FL moving services landscape, PODS was recognized by Move.org as 2023's best moving and storage container company.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Temple Terrace, Safety Harbor
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage experiences a polarizing set of customer opinions, with many praising their service, professionalism, and moving solutions, while a significant number report severe issues related to billing, customer support, and overall professionalism.
Recent Reviews Mention...
“great value for the money and would highly recommend”
“Overall good experience”
“Highly recommend PODS, extremely satisfied”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage experiences significantly varied feedback with numerous customers facing delays and issues in scheduling, while another set praises timely deliveries and adherence to schedule.
Recent Reviews Mention...
“Timely deliveries and pick ups”
“delivery will never be on time”
“driver called early but scheduling and address issues were prevalent”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with some customers finding it to be great value for the money and extremely cost-efficient, while others criticize it for billing inconsistencies, scam-style charges, and unexpectedly high costs.
Recent Reviews Mention...
“great value for the money”
“billing was always different”
“scam style requirements that charge a lot”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has received a majority of negative feedback, highlighting issues such as long hold times, lack of responsiveness, and general dissatisfaction with their customer service, despite some customers reporting positive experiences with supportive and professional staff.
Recent Reviews Mention...
“no one answered my calls”
“staff is very very good”
“customer service doesn't exist”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to adhere to their initial quotes, often resulting in increased costs, unapproved charges, and overall customer dissatisfaction.
Recent Reviews Mention...
“increasing cost regardless if it moved”
“got billed extra for something I didn't request”
“solutions don't match the initially provided quotes”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage is heavily criticized for being slow to pick up, experiencing significant delivery delays, and often being off schedule by weeks.
Recent Reviews Mention...
“slow to pickup”
“delivery was significantly delayed ”
“Delivery is 2 weeks off schedule.”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage is generally perceived as having highly friendly and courteous staff, despite a few negative experiences noted.
Recent Reviews Mention...
“staff is very very good”
“customer representatives are generally very kind”
“excellent truck drivers”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has received mixed feedback, with numerous customers expressing high satisfaction and loyalty towards the company while a significant portion also indicates strong dissatisfaction and a clear unwillingness to use their service again.
Recent Reviews Mention...
“this driver drove me off the road”
“would recommend highly”
“wasn't worried about my personal items”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed feedback, with numerous customers commending their professionalism and a significant portion criticizing the team for unprofessional behavior and poor service execution.
Recent Reviews Mention...
“very professional”
“very professional team”
“staff is very very good”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly struggles, with customers frequently citing unaddressed issues and a lack of adequate resolution or apology.
Recent Reviews Mention...
“couldn't leave a message, mailbox was full”
“no solutions were provided for issues”
“they were great about removing it and crediting me”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage receives mixed feedback with reports ranging from great care for furniture and property to instances of damaged items and mishandled boxes.
Recent Reviews Mention...
“care for the clients property”
“nothing arrived damaged”
“Items were broken and boxes mishandled.”
Customer Insights
Interstate Move Duration: 10 days from 5 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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