Bronze Star Moving and Storage is a family-owned and operated moving brokerage company based in South Florida. They provide a complete range of services including packing, loading and unloading, and unpacking for residential and commercial clients, as well as government and military moving. As providers of West Palm Beach, FL moving services, they’re committed to providing excellent customer service and maintaining a customer satisfaction approval rating of over 98%. They offer a 10% discount to military and government employees, and provide 30 days of free storage and free redelivery for long-term storage options. With a focus on professionalism, trust, and human kindness, Bronze Star Moving and Storage aims to make moving an easy and stress-free experience.
Bronze Star Moving and Storage
About Bronze Star Moving and Storage
Additional Cities Served: Boynton Beach, Jupiter, Wellington, Palm Beach Gardens, Greenacres, Royal Palm BeachShow More >
Moving Services
- Packing & Unpacking
- Storage
- Government & Military Moving
- Residential
- Commercial
- Interstate
- Long Distance
- Local
- FullService
- Excellent Customer Service
Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Bronze Star Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Bronze Star Moving and Storage generally receives high praise for their professional and efficient moving services, though there are some significant concerns regarding deceptive pricing practices and customer service issues from a minority of customers.
Recent Reviews Mention...
“crew did a fantastic job”
“great work by movers”
“exceeded my expectations in every way”
2. Punctuality
Nationwide Average: 8.07/10
Bronze Star Moving and Storage generally shows a strong commitment to being on time, though there have been notable exceptions where they were significantly late or early, causing inconvenience.
Recent Reviews Mention...
“completed all tasks on time”
“came at 9 am as expected”
“were on time”
3. Affordability
Nationwide Average: 7.69/10
Bronze Star Moving and Storage receives mixed feedback with numerous customers appreciating fair and competitive pricing, while a significant number have experienced unexpectedly high charges and price increases, indicating inconsistency in pricing practices.
Recent Reviews Mention...
“pricing were fair”
“found a fair price within my budget”
“ended up having to pay double the original estimate”
4. Communication
Nationwide Average: 7.53/10
Bronze Star Moving and Storage displays a mixed but polarized performance with numerous customers praising their responsiveness and helpfulness, while a significant number express frustration over lack of contact, deceit, and unresponsiveness.
Recent Reviews Mention...
“kept me informed at every stage”
“Dangelo responded quickly”
“very helpful during pricing process”
5. Stick to Prices
Nationwide Average: 5.99/10
Bronze Star Moving and Storage overwhelmingly struggles with maintaining the original quoted price, leading to numerous reports of significant unforeseen increases and dissatisfaction among customers.
Recent Reviews Mention...
“ended up having to pay double the original estimate”
“quoted price was not adhered to at all”
“cost precisely as quoted”
6. Speed
Nationwide Average: 8.58/10
Bronze Star Moving and Storage is highly praised for their efficiency and quick performance, despite a few reports of significant delays.
Recent Reviews Mention...
“completed my move very smoothly”
“finished their work fast”
“worked methodically to save time”
7. Friendliness
Nationwide Average: 8.91/10
Bronze Star Moving and Storage consistently receives high praise for their polite, courteous, and pleasant team, despite a few reports of negative interactions.
Recent Reviews Mention...
“they were encouraging, thoughtful, and friendly”
“gracious manner gave peace of mind”
“Louis was great... answered all my questions, was friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Bronze Star Moving and Storage receives a high level of endorsement from most customers for its efficient and professional service, although a smaller group of customers have expressed strong dissatisfaction due to issues like dishonesty and perceived scams.
Recent Reviews Mention...
“would hire again”
“Amazing mover, would hire again”
“would get in contact with them again”
9. Professionalism
Nationwide Average: 8.31/10
Bronze Star Moving and Storage generally receives high praise for the professionalism, expertise, and polite behavior of its team, though there are a few reports of unprofessional conduct and practices.
Recent Reviews Mention...
“worked professionally”
“no updates as requested and promised implies unprofessional behavior”
“crew was good, professional and polite”
10. Conflict Handling
Nationwide Average: 4.07/10
Bronze Star Moving and Storage generally demonstrates a lack of responsiveness and accountability, significantly disappointing most customers despite a few instances where efforts were made to address concerns.
Recent Reviews Mention...
“Bronze Star refutes all blame for damaged items”
“refused to give a refund”
“Made sure I was satisfied and everything was in its proper place”
11. Precision & Care
Nationwide Average: 8.01/10
Bronze Star Moving and Storage overwhelmingly receives praise for their cautious handling and protection of belongings, despite a few incidents of damage and mishandling reported.
Recent Reviews Mention...
“expertly moved big things up and down the stairs”
“took good care of our belongings”
“very careful with both homes and valuables”
Customer Insights
Cost: $ 10410.00 from 15 reviews
Local Move Duration: 4 hours from 3 reviews
Interstate Move Duration: 4 days from 5 reviews
Great Crew Members
Dangelo | quick response, made booking easy |
James | James did great work and was quick |
Thomas | Extremely helpful in setting up the move |
Louis | answered all questions, was friendly and knowledgeable |
Anthony,Frank | both were good, professional and polite |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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