Compass Self Storage is a one-stop-shop for all storage needs, offering various services such as packing and moving supplies, truck rental, and moving services. They have multiple locations across the United States, providing personal storage, business storage, boat and RV storage, pharmaceutical storage, climate-controlled storage, and small business storage. If you're looking for professional moving services, consider checking out some of the best movers in Woodstock, GA. Compass Self Storage focuses on customer satisfaction by offering features like contactless rentals, month-to-month leases, digital surveillance, and secure entry access. The company distinguishes itself with its storage concierge service, taking the hassle out of storing by assisting customers throughout the entire process.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Moving Services
- Contactless Rentals Available
- Boxes & Moving Supplies
- Digital Surveillance
- Month to Month Leases
- Online Rental Available
- Secure Entry Access
- Climate Controlled Units
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage consistently demonstrates exceptional service and professionalism, earning high praise from customers for their helpful, efficient, and friendly staff, despite a few isolated instances of dissatisfaction.
Recent Reviews Mention...
“Jennifer was extremely helpful and answered all my questions”
“great service provided”
“great service with the U-Haul”
2. Punctuality
Nationwide Average: 8.07/10
Compass Self Storage generally meets expectations with quick vehicle readiness, although there have been notable instances of delays and unexpected closures.
Recent Reviews Mention...
“was a bit late but wasn't a problem”
“shop was closed at reserved time”
“waited outside for 20 minutes”
3. Affordability
Nationwide Average: 7.69/10
Compass Self Storage is highly regarded for its competitive pricing, offering great value, reasonable rates, and discounts that compare favorably to other storage facilities, despite a single mention of a rate increase.
Recent Reviews Mention...
“had pricing that I liked”
“they have great prices”
“Good rate”
4. Communication
Nationwide Average: 7.53/10
Compass Self Storage consistently delivers outstanding customer service, with numerous compliments highlighting their helpful, accommodating, and efficient communication, despite a few instances of miscommunication or dissatisfaction.
Recent Reviews Mention...
“Jen made the process so easy”
“customer service here is great”
“easy check-in process”
5. Speed
Nationwide Average: 8.58/10
Compass Self Storage generally receives praise for quick and efficient service, despite a single complaint about a delay in getting a truck.
Recent Reviews Mention...
“Quick and easy service”
“Efficient and polite”
“Wonderful fast help”
6. Friendliness
Nationwide Average: 8.91/10
Compass Self Storage is consistently praised for its exceptional staff, who are noted for their helpfulness, cheerful demeanors, and the warm, welcoming environment they provide, making for a highly pleasant customer experience.
Recent Reviews Mention...
“they are friendly”
“Jen went above and beyond”
“Southern hospitality at its best”
7. Will Hire Again
Nationwide Average: 8.18/10
Compass Self Storage demonstrates overwhelmingly positive feedback, with numerous customers expressing intentions to recommend, return to, or rehire the company, despite a few isolated instances of dissatisfaction.
Recent Reviews Mention...
“definitely recommend Compass Self Storage”
“would make the drive to use the facility just because of her”
“would definitely rent from here in the future”
8. Professionalism
Nationwide Average: 8.31/10
Compass Self Storage consistently demonstrates a high level of professionalism and courteous service, with overwhelmingly positive experiences noted, apart from a singular report of unprofessional conduct over the phone.
Recent Reviews Mention...
“Jen provided great service”
“very professional”
“very professional”
9. Conflict Handling
Nationwide Average: 4.07/10
Compass Self Storage demonstrates a combination of exceptional service and responsiveness in some instances, while in others, it significantly falls short in communication and customer care.
Recent Reviews Mention...
“responded well to adversity with the truck”
“Offered substitutes for equipment, going above and beyond”
“went out of their way to make sure I was happy”
Great Crew Members
| Jen | Jen was great! Thanks for the help |
| Jen | Jen was awesome |
| Jen | Jen went above and beyond to meet last minute requests |
| Jennifer | extremely helpful and answered all my questions |
| Sarah | Sarah was amazing and offered water and a bathroom |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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