How does PODS Moving & Storage work? PODS is a contactless service. You can load your things on your schedule, and right in your driveway. After your POD is delivered and packed up, you have a few options. You can choose on-site storage, keeping your container on your property for as long as you like. You can also store it in a local PODS Storage Center, or move it to your new home across town or across the country. Your PODS professionals will pick up your container and move it to your new home. With numerous locations all over the country, it's an ideal choice for those seeking Augusta, GA moving services. PODS was founded in 1998 and has consistently provided quality service ever since.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Aiken, North Augusta, Milledgeville, Grovetown, Waynesboro, WashingtonShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
- Order packing supplies online
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.7/10
Nationwide Average: 8.44/10
PODS Moving & Storage has received mixed reviews, with some customers praising their excellent service and seamless experiences, while others have had issues with damaged belongings, poor customer support, and overpriced services.
Recent Reviews Mention...
“terrible drivers and smashed belongings”
“always had good experiences”
“terrible service”
2. Punctuality
6.92/10
Nationwide Average: 8.07/10
PODS Moving & Storage generally provides timely services with several customers noting their promptness, although there are instances of significant delays and issues with their adherence to advertised times.
Recent Reviews Mention...
“Bobby was prompt”
“The driver was on time”
“arrive safe and in a timely manner”
3. Affordability
4.26/10
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed feedback with some customers finding value and fair pricing, while a notable number express concerns over a range of high and unexpected costs.
Recent Reviews Mention...
“Way too expensive”
“A bit expensive but still satisfactory.”
“price less than I expected”
4. Communication
5.19/10
Nationwide Average: 7.53/10
PODS Moving & Storage exhibits a polarized performance with instances of exceptional customer service and courteous representatives, but also significant issues with long wait times, failed callbacks, and poor information handling, leading to customer frustration and dissatisfaction.
Recent Reviews Mention...
“constantly had to retell my story”
“Customer service was the best”
“quality customer service representatives.”
5. Stick to Prices
3.49/10
Nationwide Average: 5.99/10
PODS Moving & Storage often faces criticism for not adhering to their initial quotes and adding unexpected charges, although some customers report satisfaction with no hidden costs.
Recent Reviews Mention...
“charged 40 days out instead of day of”
“they totally flip the charge”
“got exactly what I expected”
6. Friendliness
7.8/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally exhibits professional and warm interactions, despite occasional instances where staff availability and attitudes were noted as negative.
Recent Reviews Mention...
“drivers had bad attitude”
“Bobby was friendly”
“Very friendly attitude”
7. Will Hire Again
5.52/10
Nationwide Average: 8.18/10
PODS Moving & Storage has received mixed feedback with a significant number of customers expressing strong satisfaction and loyalty, while a notable portion would not consider rehiring due to various grievances.
Recent Reviews Mention...
“definitely not going to hire again”
“would emphatically hire again”
“am a returning PODS customer”
8. Professionalism
5.18/10
Nationwide Average: 8.31/10
PODS Moving & Storage appears to struggle with consistency, facing multiple complaints about unprofessional conduct, mishandling services, communication issues, and inadequate customer support despite a solitary report of professional personnel.
Recent Reviews Mention...
“unprofessional conduct and lying”
“"very professional personnel"”
“crew mishandled the pod pickup”
9. Conflict Handling
2.33/10
Nationwide Average: 4.07/10
PODS Moving & Storage generally demonstrates poor responsiveness and a lack of proactive solutions, with only a few instances where issues were resolved satisfactorily.
Recent Reviews Mention...
“no effort to cover damages”
“couldn't find my incident”
“Did not address the issue with damaged items.”
10. Precision & Care
3.49/10
Nationwide Average: 8.01/10
PODS Moving & Storage has received criticism for significant damage to customers' possessions, including expensive items and antiques, along with complaints about negligent treatment of items and causing water-related damage during their service.
Recent Reviews Mention...
“smashed $3k worth of things”
“PODS cracked and ruined antique dining set.”
“they throw stuff around like it's trash”
Customer Insights
Cost: $ 530.00 from 5 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
3444 Milledgeville Rd, Augusta, GA, 30909
(877) 770-7637
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