1-800-PACK-RAT Moving and Storage is a company dedicated to making moving and storage simple for its customers. They offer all-steel, portable storage and moving containers to ensure items are safe and secure during transport and storage. The company takes pride in providing exceptional customer service and has helped customers with various needs, such as cross-country moves, home renovations, and more. If you're looking to explore more moving options, you can check out other movers in Sugar Hill, GA for choices. With their long-distance and local moving solutions, on-site storage, secure warehouse storage facilities, and business solutions, 1-800-PACK-RAT claims to offer a higher level of customer service and quality in terms of their containers and services compared to other moving companies.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Residential Solutions
- Military Moving
- Moving Containers
- Restoration & Remediation
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage receives predominantly high praise for its stress-free process and effective service, though it is not without a notable amount of severe criticism regarding customer service and unexpected charges.
Recent Reviews Mention...
“great service provided”
“Pack-Rat provided peace of mind during the move”
“the entire process was stress-free”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage generally receives praise for timely deliveries and pick-ups, despite a few reports of scheduling issues and missed appointments.
Recent Reviews Mention...
“team's punctuality”
“team was prompt”
“Showed up when they said they would”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed reviews with numerous customers expressing discontent over unexpected and hidden fees, though some find its pricing favorable compared to its competitors.
Recent Reviews Mention...
“not good business due to unexpected charges”
“So many hidden fees”
“added unknown charges”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage experiences mixed reviews with several highlighting exceptional service and responsiveness, while a significant number of others report substantial challenges in reaching the company and resolving issues effectively.
Recent Reviews Mention...
“communicative”
“listened and resolved issues respectfully”
“many attempts to communicate without resolution”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently receives criticism for charging customers more than the originally quoted price, encompassing various complaints about extra charges, dishonesty, and unexpected billing, despite an isolated case of satisfaction regarding billing accuracy.
Recent Reviews Mention...
“they charged me extra unfairly”
“charged unexpectedly for pod pickup”
“The price given isn't the actual price”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage generally receives praise for quick and efficient service, although there was an isolated incident of a driver arriving later than promised.
Recent Reviews Mention...
“unloaded and rearranged containers quickly”
“Fast delivery and pick up imply speediness”
“really efficient with everything”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage generally provides highly friendly and accommodating service, despite a rare complaint about unprofessional behavior.
Recent Reviews Mention...
“Friendly service”
“staff was pleasant to work with”
“they were very customer friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, with some customers expressing high satisfaction and strong endorsements while others vow never to use their services again due to negative experiences.
Recent Reviews Mention...
“highly recommend Pack-Rat Moving Services”
“would hire again”
“would hire Pack-Rat again”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage generally receives praise for their professional behavior, though it faces criticism for instances of unprofessionalism and rudeness.
Recent Reviews Mention...
“their professionalism stood out”
“team's professionalism”
“Ari was prompt and professional”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage appears inconsistent, with several customers feeling unresolved issues outweigh instances of commendable service recovery.
Recent Reviews Mention...
“resolved the initial issues after conversation”
“never refunded me as promised”
“did not rectify the issue with paperwork promptly”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage generally receives high praise for their precision and care, ensuring items arrive intact, though there has been an isolated report of missing items including TVs.
Recent Reviews Mention...
“careful handling of my items”
“handled my items with precision”
“nothing inside was damaged”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Sugar Hill Moving Services
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