If you’re looking for a convenient way to move across state lines, U-Pack is your best option. For a low price, it will deliver a weatherproof metal container to your doorstep that you can pack and load yourself. When you’re ready, U-Pack will send a professional driver to take the container to your new home or a nearby storage unit for you to unload. The entire process is not only simple but also speedy and affordable. You don’t have to wait several weeks for your belongings to arrive, and there are no surprise charges. You pay only for the space you use, making staying on a budget easy. U-Pack has locations across the United States. It has a service center in Conley, GA that services the surrounding areas, including Atlanta, GA.
U-Pack
About U-Pack
Additional Cities Served: Smyrna, Stonecrest, Rome, East Point, Stockbridge, CarrolltonShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack generally receives high praise for its moving services, efficiency, and professionalism, despite a few instances of dissatisfaction related to delays and damaged items.
Recent Reviews Mention...
“didn't experience full satisfaction due to pickup delay”
“seamless move and very pleased”
“Always on point with moving service”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally receives praise for on-time deliveries and pickups, although there are notable instances of delays and scheduling issues that detract from their overall performance.
Recent Reviews Mention...
“Do not expect your box to arrive on time.”
“they were a day late delivering the cube”
“My things arrived days ahead of schedule”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is frequently praised for its cost-effectiveness and economic pricing structure, with many customers emphasizing it as cheaper than competitors and a value-rich option for moving services despite a couple of dissenting views on value.
Recent Reviews Mention...
“only pay for used space, felt affordable”
“Decided not to go with a high-cost company”
“wanted to find a cost-effective way”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally receives praise for its responsive, informative, and polite customer service, though there are some reports of unprofessional and unhelpful interactions.
Recent Reviews Mention...
“The company was very responsive to my frustrations.”
“VERY pleased with customer service”
“efficiently contacted us the whole time”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally maintains their pricing promises as customers have frequently reported satisfaction with no hidden fees and honoring of initial quotes, although there are a few reports of unexpected charges and issues with accountability.
Recent Reviews Mention...
“didn't want to take accountability”
“contract said 1 to 3 days, received it a week later”
“They honored the pricing, no hidden fees.”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally receives praise for rapid deliveries and exceeding time expectations, although there are some notable discrepancies with delayed shipments and longer-than-expected wait times.
Recent Reviews Mention...
“Arrived days ahead of schedule”
“shipment was delayed nearly 2 weeks”
“got my furniture moved ahead of schedule”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack generally receives praise for their friendly and helpful staff, though there are isolated reports of rude and unprofessional interactions.
Recent Reviews Mention...
“drivers were friendly and helpful”
“Super kind and professional”
“Great experience all around”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally receives a positive response with many customers expressing a high likelihood of using their services again, despite a few emphatic dissents.
Recent Reviews Mention...
“highly recommend and would use again”
“would definitely hire again”
“would not hire again”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives high praise for the professional and accommodating behavior of its team, although a few customers report issues with unprofessionalism and organizational concerns.
Recent Reviews Mention...
“extremely professional and on point”
“Everyone was professional and easy to work with”
“Jim was very professional, others were courteous.”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack shows a polarized performance with some customers appreciating exceptional efforts to address issues, while others criticize a lack of accountability and support in their service experiences.
Recent Reviews Mention...
“didn't want to take accountability”
“needed items right away, did not accommodate”
“Bobby went above and beyond during unloading”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally receives high praise for delivering belongings undamaged, but there are a few reports of items being damaged and insufficient coverage for these damages.
Recent Reviews Mention...
“covering less for damages than expected”
“none of our items were damaged”
“none of my items were damaged”
Customer Insights
Cost: $ 2946.00 from 6 reviews
Interstate Move Duration: 5 days from 17 reviews
Great Crew Members
ABF | deserving of specific praise |
Bobby H. | Bobby helped me unload to a staging area |
Carlos | amazingly helpful in making sure of proper space |
Jim | Jim at the VA Beach was very professional and courteous. |
Both guys | deserved praise for the great job |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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