Compass Self Storage will provide you with a place to store anything and everything. This company has a solution that will fit all your storage requirements, from the short-term putting away of seasonal items to the long-term stowing of business inventory. Compass has over 80 years of experience and nationwide locations, with two facilities near you in Conyers, GA. Its storage units come in various sizes to accommodate residential and commercial clients, as well as boat and RV owners looking for a safe parking space. Climate-controlled and indoor units are available to protect your belongings from the weather. Secure entry access ensures that only authorized personnel can enter the premises, while digital surveillance monitors all activities and deters would-be thieves. Compass offers month-to-month leases with no long-term commitment. It even rents out trucks to help you move your belongings in or out of storage.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage appears to be highly praised for its professionalism, exceptional customer service, and excellent facilities, although a few customers have expressed concerns about cost and service satisfaction.
Recent Reviews Mention...
“Erin is extremely kind and professional”
“the service was very professional”
“This is the best place”
2. Affordability
Nationwide Average: 7.69/10
Compass Self Storage receives generally positive feedback for their competitive pricing and deals, such as the first month free, although some customers express concerns over price increases and higher rates relative to expectations or competitors.
Recent Reviews Mention...
“they're affordable”
“first month free deal is really great”
“priced right”
3. Communication
Nationwide Average: 7.53/10
Compass Self Storage consistently receives high praise for their polite, professional, and helpful staff, with many customers highlighting exceptional service, despite a few instances of dissatisfaction regarding responsiveness and assistance.
Recent Reviews Mention...
“Erin was very polite and welcoming”
“Erin was helpful”
“quick customer service”
4. Stick to Prices
Nationwide Average: 5.99/10
Compass Self Storage appears to frequently raise prices and add unexpected fees, leading to customer dissatisfaction.
Recent Reviews Mention...
“raised the price during the Pandemic”
“charged fees supposed to be waived.”
“3 rate increases within a 2 year period.”
5. Speed
Nationwide Average: 8.58/10
Compass Self Storage consistently provides efficient, quick, and notably fast services according to customer reviews.
Recent Reviews Mention...
“Service was efficient”
“they were quick”
“Good fast service”
6. Friendliness
Nationwide Average: 8.91/10
Compass Self Storage exhibits traits of being exceptionally courteous and pleasant, frequently highlighted by the warmth and professionalism of staff members like Erin, Lena, and Carol, despite a few isolated negative comments regarding some employees being perceived as uncaring or contentious.
Recent Reviews Mention...
“Erin was very polite and welcoming”
“always professional and nice”
“Erin is extremely kind”
7. Will Hire Again
Nationwide Average: 8.18/10
Compass Self Storage has received numerous strong recommendations, with many customers expressing high satisfaction and a desire to use their services again, although there are a few isolated reports of dissatisfaction.
Recent Reviews Mention...
“would definitely recommend”
“glad I chose this place”
“I'd recommend anyone to store with Compass”
8. Professionalism
Nationwide Average: 8.31/10
Compass Self Storage is consistently described as having an extremely professional, helpful, and knowledgeable team, with isolated incidents of perceived unprofessionalism.
Recent Reviews Mention...
“always professional and nice”
“Erin is professional”
“crew conducted themselves professionally”
9. Conflict Handling
Nationwide Average: 4.07/10
Compass Self Storage appears to have mixed feedback, with some customers appreciating prompt and understanding responses to issues, while others criticize the company for inadequate compensation for damages and a lack of proactive resolutions.
Recent Reviews Mention...
“insurance only covers $500 for rodent issues”
“would not right a wrong regarding unit auction”
“understands what you are going through”
10. Precision & Care
Nationwide Average: 8.01/10
Compass Self Storage appears to struggle with maintaining a pest-free environment, leading to instances of customer property damage due to rodent infestation.
Recent Reviews Mention...
“secure facility”
“had a rat problem in the storage facility”
“thousands of dollars of carpets chewed by rodents”
Great Crew Members
| Erin | gave great customer service |
| Erin | Erin is kind, professional, and helpful |
| Jessica | Jessica provided exceptional customer service |
| Jessica | Jessica and her team were very helpful |
| Lena | Lena provided excellent customer service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Conyers Moving Services
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