Compass Self Storage is a nationwide company with multiple locations across the United States, including Monroe, GA. They provide a one-stop solution for residential and business storage needs. The company acts as a storage concierge service, offering packing and moving supplies, truck rentals, and contacting moving services on behalf of customers. If you're looking for more moving options in the area, consider checking out other trusted Monroe, GA relocation experts. Compass aims to make the storage process hassle-free with features like climate-controlled units, contactless rentals, digital surveillance, secure entry access, and month-to-month leases. They prioritize customer satisfaction and offer various storage types, such as personal, business, boat and RV, pharmaceutical, and climate-controlled storage.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Contact Moving Services on your behalf
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage is highly regarded for its exceptional service, professionalism, and the courteous nature of its staff, aside from a single outlier comment.
Recent Reviews Mention...
“polite and respectful interaction and best interactions ever”
“great experience”
“Great service at this location”
2. Affordability
Nationwide Average: 7.69/10
Compass Self Storage is highly regarded for offering great deals, discounts, and reasonable prices, with only a few mentions of pricing concerns.
Recent Reviews Mention...
“awesome price”
“Moved in on a special for $40”
“saved me money”
3. Communication
Nationwide Average: 7.53/10
Compass Self Storage demonstrates exceptional customer service, characterized by helpful, friendly, and highly informative interactions, despite a few critical feedback points highlighting communication issues.
Recent Reviews Mention...
“they are friendly”
“Andre was very helpful and informative”
“Patty was helpful and worked with me”
4. Speed
Nationwide Average: 8.58/10
Compass Self Storage garners high praise for providing a quick, efficient, and simple moving experience.
Recent Reviews Mention...
“experience was quick”
“Quick pick up”
“move processed efficiently”
5. Friendliness
Nationwide Average: 8.91/10
Compass Self Storage appears overwhelmingly praised for its polite, professional, and exceptionally welcoming staff, with special recognition for individuals like Patty and Allister, despite a few mentions of rudeness.
Recent Reviews Mention...
“Bridget was very patient and helpful.”
“they are friendly”
“Andre was very helpful”
6. Will Hire Again
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly receives positive feedback, signaling that most customers would eagerly rehire or recommend their services, despite a few instances of dissatisfaction related to specific issues.
Recent Reviews Mention...
“best interactions I've ever had suggests I'd hire them again”
“I highly recommend storing your items here”
“would hire again”
7. Professionalism
Nationwide Average: 8.31/10
Compass Self Storage is highly praised for its staff's professionalism, receiving commendations for outstanding service, knowledge, and courtesy, despite isolated reports of unprofessional behavior.
Recent Reviews Mention...
“phenomenal staff implies professionalism”
“Service was really nice”
“Patty provided outstanding service”
8. Conflict Handling
Nationwide Average: 4.07/10
Compass Self Storage shows a polarized response with some customers praising their problem-solving attitude and others criticizing them for insufficient compensation and denying responsibility.
Recent Reviews Mention...
“got me into another unit no problem”
“they denounce responsibility of rodent damages”
“only offered $400 for over 10k worth of damage”
9. Precision & Care
Nationwide Average: 8.01/10
Compass Self Storage performs poorly, with numerous complaints of items being damaged by mold and mice infestations.
Recent Reviews Mention...
“COVERED in MOLD, TORN/EATEN TO SHREDS”
“This place has Mice, mice and mice”
“mouse droppings all over my things”
Great Crew Members
| Bridget | very patient, helpful and knowledgeable. |
| Andre | Andre was very helpful and informative |
| Patty, Bridget, Andre | Bridget stayed after her shift to help, Andre was polite |
| Bridgette | Bridgette was very nice and welcoming |
| Patty | Patty was very helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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