Compass Self Storage is a nationwide company offering premium self-storage and moving services at multiple locations across the United States. The company provides a one-stop-shop for all storage needs, catering to residential and business-related items. If you're moving in Duluth, GA, the company can also help connect you with resources. Additionally, Compass Self Storage acts as a storage concierge service, offering packing and moving supplies, truck rental, and contact with moving services in Duluth, GA on behalf of customers. Its facilities are equipped with climate-controlled units, indoor units, and secure entry access, with month-to-month leases and online rental availability. Compass Self Storage focuses on customer satisfaction and boasts a wide range of storage features for an easy and convenient storage experience.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage is highly regarded for its excellent service, efficient process, and friendly staff, despite a few negative reviews.
Recent Reviews Mention...
“Moves are stressful”
“will definitely tell family & friends”
“great experience with rental and storage process”
2. Punctuality
Nationwide Average: 8.07/10
Compass Self Storage generally meets expectations with timely service, though there has been an incident of a significant wait.
Recent Reviews Mention...
“Josie pulled up just in time”
“Got my reservation on time”
“stood outside for an hour”
3. Affordability
Nationwide Average: 7.69/10
Compass Self Storage generally offers very competitive and attractive prices, although a few customers have raised concerns over increased rates and discrepancies in pricing for new versus existing customers.
Recent Reviews Mention...
“received a very good deal”
“this was by far the best deal”
“Fair price.”
4. Communication
Nationwide Average: 7.53/10
Compass Self Storage generally receives high praise for exceptional customer service and the helpfulness of its staff, though there are a few reports of unresponsiveness and unprofessionalism.
Recent Reviews Mention...
“Josie is absolutely amazing and helped me with everything”
“great customer service”
“Great customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
Compass Self Storage frequently increases prices and often adds charges without customer approval, though there is mention of straightforward final numbers.
Recent Reviews Mention...
“rent increases every 6 months without fail”
“They frequently increase the price by a lot.”
“charged a full month's payment with no prorating”
6. Speed
Nationwide Average: 8.58/10
Compass Self Storage consistently impresses customers with their quick, efficient, and easy service, ensuring a swift moving and rental process.
Recent Reviews Mention...
“helped us quickly and efficiently”
“move was quick”
“very quick process”
7. Friendliness
Nationwide Average: 8.91/10
Compass Self Storage consistently receives high praise for its staff's helpful, polite, and exceptionally welcoming demeanor, making customers feel appreciated and well-served.
Recent Reviews Mention...
“Josie is always so helpful and nice”
“Josie is absolutely amazing”
“the person on duty was awesome”
8. Will Hire Again
Nationwide Average: 8.18/10
Compass Self Storage enjoys overwhelmingly positive feedback with a vast majority of customers eager to do business with them again, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“Will definitely do business here again”
“Will be back”
“Should've cancelled when they converted to self serve.”
9. Professionalism
Nationwide Average: 8.31/10
Compass Self Storage generally receives high praise for their professional and helpful demeanor, though there are a few isolated instances of perceived unprofessionalism.
Recent Reviews Mention...
“the attendant was super professional”
“provided pointers on truck and equipment”
“entire staff was very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Compass Self Storage generally shows a lack of effort in resolving customer issues, with notable exceptions where they are willing to engage with customers about specific concerns.
Recent Reviews Mention...
“did not make amends for missing items”
“no effort to retain a long-term customer at a fair price”
“handled issue irresponsibly with hitch equipment”
Great Crew Members
Josie | helped me with everything I needed |
Josie | Josie is always so helpful and nice |
Josie | Josie is wonderful and very helpful |
Josie | Thankyou Josie!! |
Josie | Josie always goes above and beyond. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?

Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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