Compass Self Storage

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MoversChevron RightGeorgiaChevron RightDuluthChevron RightCompass Self Storage
based on 436+ data points
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About Compass Self Storage

Compass Self Storage is a nationwide company offering premium self-storage and moving services at multiple locations across the United States. The company provides a one-stop-shop for all storage needs, catering to residential and business-related items. If you're moving in Duluth, GA, the company can also help connect you with resources. Additionally, Compass Self Storage acts as a storage concierge service, offering packing and moving supplies, truck rental, and contact with moving services in Duluth, GA on behalf of customers. Its facilities are equipped with climate-controlled units, indoor units, and secure entry access, with month-to-month leases and online rental availability. Compass Self Storage focuses on customer satisfaction and boasts a wide range of storage features for an easy and convenient storage experience.

Additional Cities Served: Suwanee

Moving Services

  • Packing Supplies
  • Truck Rental

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Summarized Review of Compass Self Storage

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

8.99/10

Nationwide Average: 8.44/10

Comment Dots

Compass Self Storage is highly regarded for its excellent service, efficient process, and friendly staff, despite a few negative reviews.

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Recent Reviews Mention...

Moves are stressful

will definitely tell family & friends

great experience with rental and storage process

2. Punctuality

6.99/10

Nationwide Average: 8.07/10

Comment Dots

Compass Self Storage generally meets expectations with timely service, though there has been an incident of a significant wait.

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Recent Reviews Mention...

Josie pulled up just in time

Got my reservation on time

stood outside for an hour

3. Affordability

8.24/10

Nationwide Average: 7.69/10

Comment Dots

Compass Self Storage generally offers very competitive and attractive prices, although a few customers have raised concerns over increased rates and discrepancies in pricing for new versus existing customers.

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Recent Reviews Mention...

received a very good deal

this was by far the best deal

Fair price.

4. Communication

9.09/10

Nationwide Average: 7.53/10

Comment Dots

Compass Self Storage generally receives high praise for exceptional customer service and the helpfulness of its staff, though there are a few reports of unresponsiveness and unprofessionalism.

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Recent Reviews Mention...

Josie is absolutely amazing and helped me with everything

great customer service

Great customer service

5. Stick to Prices

3.6/10

Nationwide Average: 5.99/10

Comment Dots

Compass Self Storage frequently increases prices and often adds charges without customer approval, though there is mention of straightforward final numbers.

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Recent Reviews Mention...

rent increases every 6 months without fail

They frequently increase the price by a lot.

charged a full month's payment with no prorating

6. Speed

9.21/10

Nationwide Average: 8.58/10

Comment Dots

Compass Self Storage consistently impresses customers with their quick, efficient, and easy service, ensuring a swift moving and rental process.

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Recent Reviews Mention...

helped us quickly and efficiently

move was quick

very quick process

7. Friendliness

9.63/10

Nationwide Average: 8.91/10

Comment Dots

Compass Self Storage consistently receives high praise for its staff's helpful, polite, and exceptionally welcoming demeanor, making customers feel appreciated and well-served.

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Recent Reviews Mention...

Josie is always so helpful and nice

Josie is absolutely amazing

the person on duty was awesome

8. Will Hire Again

8.01/10

Nationwide Average: 8.18/10

Comment Dots

Compass Self Storage enjoys overwhelmingly positive feedback with a vast majority of customers eager to do business with them again, despite a few instances of dissatisfaction.

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Recent Reviews Mention...

Will definitely do business here again

Will be back

Should've cancelled when they converted to self serve.

9. Professionalism

8.54/10

Nationwide Average: 8.31/10

Comment Dots

Compass Self Storage generally receives high praise for their professional and helpful demeanor, though there are a few isolated instances of perceived unprofessionalism.

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Recent Reviews Mention...

the attendant was super professional

provided pointers on truck and equipment

entire staff was very professional

10. Conflict Handling

2.94/10

Nationwide Average: 4.07/10

Comment Dots

Compass Self Storage generally shows a lack of effort in resolving customer issues, with notable exceptions where they are willing to engage with customers about specific concerns.

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Recent Reviews Mention...

did not make amends for missing items

no effort to retain a long-term customer at a fair price

handled issue irresponsibly with hitch equipment

Great Crew Members icon

Great Crew Members

Josiehelped me with everything I needed
JosieJosie is always so helpful and nice
JosieJosie is wonderful and very helpful
JosieThankyou Josie!!
JosieJosie always goes above and beyond.
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact Compass Self Storage

Location
1800 Sullivan Dr NW, Duluth, GA, 30096
Phone
(770) 676-3161
Link
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