US Express Relocation is a professional moving company specializing in both local and long-distance moves. They are based in Norcross, Georgia, and provide cost-effective and efficient services to their customers. Those planning a move can take comfort in the fact that they have the option of choosing among a myriad of other movers in Dunwoody, GA, enhancing their chances of finding the exact services they need. Customers praise the company's team members for their promptness, professionalism, and careful handling of items. Moreover, they provide customers with fast and easy quotes for their moving needs. The company neither discloses its year of establishment nor whether it is family-owned. However, customers' positive reviews indicate their top-quality service, attention to detail, and professionalism, which sets them apart from other moving companies.
Us Express Relocation
Moving Services
- Local Moving
- Long Distance Moving
- Residential Moving
- Fast Price Quote Moving
- Competitive Pricing Moving
- Efficient Moving
- Professional Moving
- Reliable Moving
- Furniture Moving
- Customer Support for Moving
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/11/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Us Express Relocation
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Us Express Relocation has garnered predominantly positive reviews praising their excellent and professional moving services, despite a minority of reports indicating dissatisfaction with their services due to issues such as professionalism and additional fees.
Recent Reviews Mention...
“Excellent service”
“Exceptional Service from Us Express Relocation”
“they went over and beyond to get us done in a timely manner”
2. Punctuality
Nationwide Average: 8.07/10
Us Express Relocation generally has a mixed record, with numerous customers praising their timeliness and adherence to schedules, while a significant portion reports frustrating delays and missed delivery promises.
Recent Reviews Mention...
“the crew was punctual”
“pick up and delivery in time”
“they were punctual”
3. Affordability
Nationwide Average: 7.69/10
Us Express Relocation receives mixed reviews, with many customers finding their services to be very competitively priced and offering significant savings, while a notable portion of clients experience unexpected and significantly higher charges than initially quoted, leading to dissatisfaction.
Recent Reviews Mention...
“reasonably priced”
“total ended up being $600 more”
“Great price”
4. Communication
Nationwide Average: 7.53/10
Us Express Relocation displays a polarizing performance with numerous instances of exceptional responsiveness and clarity, yet equally as many complaints of poor communication, lack of updates, and rudeness, leading to a divided customer experience.
Recent Reviews Mention...
“customer service was responsive, knowledgeable, and friendly”
“Good communication”
“they accommodated us last minute”
5. Stick to Prices
Nationwide Average: 5.99/10
Us Express Relocation displays a mixed performance, with several customers praising their transparency and adherence to initial quotes, while a significant number report experiencing unexpected charges and discrepancies between quoted and final prices.
Recent Reviews Mention...
“transparent in pricing - no surprises”
“quoted price did not change”
“total was $600 more than quoted”
6. Speed
Nationwide Average: 8.58/10
Us Express Relocation generally receives positive feedback for being quick and efficient, though there are notable exceptions of significant delays and dissatisfaction.
Recent Reviews Mention...
“got us done in a timely manner”
“efficient”
“they worked very quickly”
7. Friendliness
Nationwide Average: 8.91/10
Us Express Relocation generally receives praise for the courteous and professional demeanor of their staff, though there are significant concerns related to instances of unprofessional and rude behavior from a few members.
Recent Reviews Mention...
“crew... friendly”
“Courteous and professional”
“one mover was oddly flirtatious”
8. Will Hire Again
Nationwide Average: 8.18/10
Us Express Relocation has a predominantly positive reception, with many customers expressing a high likelihood of rehiring and recommending their services despite a few negative experiences.
Recent Reviews Mention...
“recommend this company and would hire again”
“recommend this company and would hire again”
“would absolutely recommend them”
9. Professionalism
Nationwide Average: 8.31/10
Us Express Relocation generally receives high praise for their professional conduct, despite some significant complaints regarding unprofessionalism that affect their overall perception.
Recent Reviews Mention...
“very professional”
“professional moving experience”
“team was incredibly professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Us Express Relocation overwhelmingly demonstrates a lack of effort and reluctance to address and rectify customers' grievances or compensate for damages and losses, with very few instances of attempted resolution.
Recent Reviews Mention...
“never heard back about missing mirror”
“Referred to trash insurance for damages”
“did not attempt to rectify the issue”
11. Precision & Care
Nationwide Average: 8.01/10
Us Express Relocation receives mixed reviews, with numerous customers praising their meticulous packing and safe delivery, while a significant portion reports issues such as damage, missing items, and careless handling.
Recent Reviews Mention...
“handled my belongings with great care”
“Everything was loaded and wrapped perfectly”
“meticulously packed and wrapped all my furniture with great care”
Customer Insights
Cost: $ 4655.00 from 4 reviews
Interstate Move Duration: 5 days from 16 reviews
Great Crew Members
| Ben | 5 stars for this relocation |
| Ruben | led the crew outstandingly |
| Ben | Ben did wonderful job, clean and organized. Super smart and intelligent |
| Ben berito, Miguel | quick and efficient with my move |
| Ben | handled everything very smoothly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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