Compass Self Storage provides a hassle-free storage concierge service, offering packing and moving supplies, truck rental, and moving services. With multiple locations throughout the United States, this nationwide company can fulfill various residential and business storage needs. It ensures customer satisfaction by offering amenities such as climate-controlled units, indoor units, contactless rentals, and secure entry access. If you're interested in finding other moving options in the area, you might want to check out the list of quality moving companies in Newnan, GA. Compass Self Storage's facilities focus on ease and convenience, prioritizing dependable security and accessibility for their customers.
Compass Self Storage
About Compass Self Storage
Additional Cities Served: Peachtree City, Union City, Fairburn
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.82/10
Nationwide Average: 8.44/10
Compass Self Storage overwhelmingly receives high praise for its professional, courteous service and exceptional customer experiences, despite a few dissatisfactions.
Recent Reviews Mention...
“Great experience made it a smooth move”
“Had a wonderful experience”
“great service”
2. Affordability
6.39/10
Nationwide Average: 7.69/10
Compass Self Storage receives mixed feedback with many clients appreciating the great rates and deals offered, while a significant number criticize the frequent and unjustified price increases.
Recent Reviews Mention...
“Great rates”
“flexible fees made my choice warranted”
“They offer us a good deal”
3. Communication
8.59/10
Nationwide Average: 7.53/10
Compass Self Storage generally receives high praise for its exceptional customer service and staff's helpfulness, despite a few reports of communication issues such as unanswered calls and unhelpfulness in certain situations.
Recent Reviews Mention...
“staff was very helpful and answered all my questions”
“Jessica was very nice and handled my situation”
“Sterling was very helpful and informative.”
4. Stick to Prices
2.38/10
Nationwide Average: 5.99/10
Compass Self Storage consistently fails to meet expectations, often raising rates unexpectedly, levying charges after belongings are moved out, providing misleading discount information from corporate offices, and applying extra fees without prior notification.
Recent Reviews Mention...
“expect rate increases after signing up”
“charged after belongings moved out”
“corporate office misinformation about discounts”
5. Speed
8.81/10
Nationwide Average: 8.58/10
Compass Self Storage consistently delivers fast and efficient service, ensuring a quick process and handling customers with remarkable speed.
Recent Reviews Mention...
“Fast and efficient”
“Really fast process”
“quick”
6. Friendliness
9.55/10
Nationwide Average: 8.91/10
Compass Self Storage consistently demonstrates exceptional customer service, with numerous mentions of staff members being polite, welcoming, helpful, and creating a friendly atmosphere, making customers feel respected, safe, and like family.
Recent Reviews Mention...
“Jessica was full of smile”
“Jessica was a delight and provided awesome customer service”
“Lisa and Sterling provided great customer service.”
7. Will Hire Again
8.08/10
Nationwide Average: 8.18/10
Compass Self Storage predominantly receives enthusiastic endorsements for repeat business, with a multitude of customers expressing a strong intention to use their services again, despite a few exceptions of dissatisfaction.
Recent Reviews Mention...
“would hire again”
“recommend this company and would hire again”
“would absolutely recommend this facility”
8. Professionalism
8.18/10
Nationwide Average: 8.31/10
Compass Self Storage is highly regarded for their responsible, knowledgeable, and helpful staff, though a few reports of unprofessionalism slightly mar an otherwise stellar reputation.
Recent Reviews Mention...
“very professional and helpful”
“Sterling was professional”
“Makiya demonstrated impeccable professionalism”
9. Conflict Handling
3.33/10
Nationwide Average: 4.07/10
Compass Self Storage shows inconsistency, with some customers highlighting exceptional efforts to address issues, while a significant number express dissatisfaction due to unaddressed complaints and a perceived lack of accountability.
Recent Reviews Mention...
“Jessica got me squared”
“no one has reached out to rectify”
“Management has yet to release a statement”
Great Crew Members
| Charles & Jessica | very helpful and answered all my questions |
| Jessica | handled my situation and was very nice |
| Jessica | Jessica's customer service was awesome |
| Jessica,Sterling | Jessica was more than helpful, Sterling keeps smiling |
| Sterling | Sterling was very helpful and informative. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Newnan Moving Services
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