Compass Self Storage is a moving and storage company with multiple locations across the United States. They offer a range of services, including personal storage, business storage, boat and RV storage, and more. Compass acts as a storage concierge service, providing packing and moving supplies, arranging truck rentals, and contacting moving services on behalf of their customers. Their facilities offer various features such as climate-controlled units, indoor units, contactless rentals, digital surveillance, and secure entry access. If you are considering a move and are in need of services like these, take some time to compare others in the area to be well informed. Visit the Carrollton, GA movers page. Customer satisfaction is their top priority, and they strive to make the storage experience hassle-free and convenient.
Compass Self Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage appears to be exceptionally well-regarded by the vast majority of reviewers for its excellent service, professional staff, and efficient processes, despite a few dissatisfactions.
Recent Reviews Mention...
“excellent service provided”
“Alicia made the process quick and easy”
“had an amazing experience”
2. Punctuality
Nationwide Average: 8.07/10
Compass Self Storage generally exhibits prompt and efficient service, with most customers experiencing quick setup and readiness at reservation times, despite one report of a trailer not being available as scheduled.
Recent Reviews Mention...
“Got me set up in 15 minutes on a Sunday”
“they rebooked me even after being an hour late”
“Everything was ready at the time of my reservation”
3. Affordability
Nationwide Average: 7.69/10
Compass Self Storage is generally viewed as offering competitive prices and value for money, despite a few complaints about price increases and perceived overpricing.
Recent Reviews Mention...
“helped me get the best pricing”
“paying triple what we were last year”
“even better price”
4. Communication
Nationwide Average: 7.53/10
Compass Self Storage consistently provides excellent customer service, with numerous mentions of helpful, friendly, and informative staff, despite a couple of complaints about difficulty reaching the office by phone.
Recent Reviews Mention...
“Alicia was very helpful”
“very informative and helpful”
“Alicia is very helpful and kind”
5. Stick to Prices
Nationwide Average: 5.99/10
Compass Self Storage frequently fails to honor their initial quotations, leading to widespread dissatisfaction among customers.
Recent Reviews Mention...
“increased the price of the unit”
“offered to keep the truck for no extra charge”
“Terri gave a different price than originally quoted”
6. Speed
Nationwide Average: 8.58/10
Compass Self Storage consistently provided exceptionally fast and efficient service, making the moving process quick and easy for its customers.
Recent Reviews Mention...
“Everything was done quickly”
“service was fast”
“super fast with the process”
7. Friendliness
Nationwide Average: 8.91/10
Compass Self Storage consistently demonstrates exceptional customer service with staff members being highlighted for their courteousness, helpful attitudes, and personal touches, making the environment welcoming and positive.
Recent Reviews Mention...
“very helpful and courteous”
“employees are top notch”
“extremely positive can do attitude”
8. Will Hire Again
Nationwide Average: 8.18/10
Compass Self Storage garners overwhelmingly positive feedback, with customers frequently expressing their intentions to use their services again, offer recommendations, and appreciate the excellent customer service.
Recent Reviews Mention...
“recommend this company and would hire again”
“would hire again because of good services”
“Thanks very much for the assistance”
9. Professionalism
Nationwide Average: 8.31/10
Compass Self Storage consistently demonstrates high levels of professionalism, with numerous commendations for their staff's professional conduct, except for a rare mention of unprofessionalism.
Recent Reviews Mention...
“employees conducted themselves professionally”
“Alicia was very professional”
“very nice and experienced”
10. Conflict Handling
Nationwide Average: 4.07/10
Compass Self Storage demonstrates a concerning level of inconsistency, with multiple instances of negligence and indifference overshadowing their occasional efforts to accommodate and rectify issues for their customers.
Recent Reviews Mention...
“did not right the wrong of leaking roof”
“took care of me after a cancellation”
“Always go above and beyond”
11. Precision & Care
Nationwide Average: 8.01/10
Compass Self Storage generally ensures items remain undamaged and employs careful staff, though there have been isolated incidents of damage due to leaks.
Recent Reviews Mention...
“half my stuff was ruined due to a leak”
“nothing was damaged or ruined”
“careful staff”
Great Crew Members
| Alicia | Alicia was very helpful |
| Alicia | Alicia came to the rescue and solved our problems |
| Alicia | made the process quick and easy |
| Alicia | very helpful and kind, came back after hours to help |
| Maria | Maria was helpful and kind |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Carrollton Moving Services
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