Based in Cleveland, Ohio, Compass Self Storage is a nationwide provider of premium self-storage and moving services, with multiple locations across the United States. They fulfill a unique role in the moving and storage industry as a storage concierge service. Compass Self Storage takes care of providing packing and moving supplies, arranging truck rentals, and even contacts moving services in Kennesaw, GA on behalf of their customers. With a focus on satisfying a diverse range of customer requirements, Compass Self Storage offers personal storage, business storage, boat and RV storage, pharmaceutical storage, and climate-controlled storage options. Unique to their facilities are a host of features such as climate-controlled units, digital surveillance, secure entry access, and contactless rentals available on a month-to-month basis.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage receives overwhelmingly positive feedback for their exceptional service, professionalism, and helpful staff, despite a few dissatisfied accounts regarding management and the move-out process.
Recent Reviews Mention...
“felt fully satisfied with the service”
“excellent customer service and very professional”
“Compass Kennesaw is the greatest”
2. Affordability
Nationwide Average: 7.69/10
Compass Self Storage generally boasts positive perceptions for offering reasonable and competitive rates, though there are notable mentions of dissatisfaction related to unexpected fees and pricing practices.
Recent Reviews Mention...
“affordable”
“She gave me a great price on the unit last minute”
“Offered up a bigger truck for the same price”
3. Communication
Nationwide Average: 7.53/10
Compass Self Storage evidently excels, with overwhelmingly positive feedback highlighting attentive, friendly, and helpful customer service, though there are a few mentions of dissatisfaction regarding professionalism and responsiveness.
Recent Reviews Mention...
“staff was very attentive to my concerns”
“staff was very hospitable”
“Mary Anne provided clear and thorough customer service”
4. Stick to Prices
Nationwide Average: 5.99/10
Compass Self Storage seems to often not honor initial quotes, causing dissatisfaction among several customers.
Recent Reviews Mention...
“May imply sticking to quoted prices”
“make up charges to keep business open”
“1st Month Free means First Month Free”
5. Speed
Nationwide Average: 8.58/10
Compass Self Storage is highly praised for providing exceptionally fast and efficient moving services.
Recent Reviews Mention...
“speedy”
“amazingly fast service”
“move was quick”
6. Friendliness
Nationwide Average: 8.91/10
Compass Self Storage consistently demonstrates exceptional warmth and approachability, with numerous reviews praising their hospitable, helpful staff, including specific mentions of individuals like April, Maryann, Samantha, and others, making customers feel like family.
Recent Reviews Mention...
“they are friendly”
“staff was very hospitable”
“they are friendly and helpful”
7. Will Hire Again
Nationwide Average: 8.18/10
Compass Self Storage demonstrates a highly positive customer sentiment, with the vast majority indicating a strong likelihood of using their services again and recommending them to others.
Recent Reviews Mention...
“would definitely hire them again”
“would hire again”
“would hire again”
8. Professionalism
Nationwide Average: 8.31/10
Compass Self Storage receives high praise for their efficiency, helpfulness, and professional conduct, though there are a few concerns regarding professionalism in handling inquiries and management issues.
Recent Reviews Mention...
“very professional”
“very professional and efficient”
“staff super helpful”
9. Conflict Handling
Nationwide Average: 4.07/10
Compass Self Storage demonstrates a polarized performance with staff members being either highly commended for their prompt and helpful responses or criticized for their lack of effort to address and amend issues.
Recent Reviews Mention...
“April quickly made it right”
“eager/helpful when it came to taking care of issues”
“did not attempt to resolve the issue fairly”
Great Crew Members
| Mary Anne | praised for wonderful customer service |
| Maryann | was so helpful with my uhaul rental |
| MaryAnn | MaryAnn was absolutely amazing and very helpful |
| Maryann | Front desk was friendly and helpful |
| April | April assisted us pleasantly and efficiently |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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