U-Pack is a fast and easy service that makes your long-distance move a breeze. It provides metal, waterproof containers you can pack and load on your own before they are driven to your destination. These containers are durable and can withstand any weather. Whether you’re looking to store your belongings during a move or keep them safe from the elements, U-Pack is the convenient solution. U-Pack containers are also easy to load and park. They sit flat on the ground and fit right in a typical driveway. U-Pack is an excellent option if you’re an active-duty serviceman relocating your family to another state, a student moving into a college dorm, or a senior citizen retiring in an assisted living facility. This company has a 24/7 shipment tracking system, which lets you know when your items will arrive. U-Pack has a service center in Lawrenceville, GA, offering guaranteed transit and door-to-door delivery.
U-Pack
About U-Pack
Additional Cities Served: Lawrenceville, Duluth, Sugar Hill, Suwanee, Snellville, WinderShow More >
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack generally provides excellent service and easy, cost-effective moves, although some customers report dissatisfaction regarding professionalism, organization, and expense for smaller loads.
Recent Reviews Mention...
“expense seemed unnecessary for fewer items”
“Moved long distance smoothly and was very pleased”
“everything went so seamlessly”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally receives positive feedback for on-time deliveries and pickups, though they do have several instances of delays and scheduling issues that have caused inconvenience for some customers.
Recent Reviews Mention...
“be flexible with the dates and expectations”
“they were a day late delivering”
“Deliveries and pickups were always timely”
3. Affordability
Nationwide Average: 7.69/10
U-Pack receives overwhelmingly positive recognition for their cost-effectiveness, being frequently noted as cheaper than competitors, providing great value with only a few mentions of it being overpriced.
Recent Reviews Mention...
“only pay for space used”
“had the best price”
“price was amazing”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally receives praise for responsive, kind, and professional customer service, though there are notable instances of unprofessionalism and poor communication that mar the overall experience.
Recent Reviews Mention...
“company was very responsive to frustrations”
“very easy to schedule”
“Had to call a few times to obtain the payment link.”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally receives praise for adhering to their initial quotes and providing clear, upfront pricing without surprises, although there were isolated instances of dissatisfaction regarding contract terms and quote accuracy.
Recent Reviews Mention...
“did not stick to the contract of 1 to 3 days”
“everything was spelled out in the contract, no surprises”
“final cost included everything”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally receives high praise for their quick service, including fast pickups, timely deliveries, and moving items ahead of schedule, with only an occasional report of delays.
Recent Reviews Mention...
“trailers were picked up the next business day”
“got my furniture moved ahead of schedule”
“moved things in a timely manner”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack generally receives praise for their staff's courteous and professional behavior, although there are a few instances of negative interactions reported.
Recent Reviews Mention...
“drivers were friendly and helpful”
“Drivers were super cool, professional”
“drivers were friendly and courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally receives high praise for its service, indicating that many customers would readily use their services for future moves despite a few expressing dissatisfaction and unwillingness to rehire due to experienced issues.
Recent Reviews Mention...
“only complaint is the delay in picking up trailer”
“would not use this company again”
“would definitely use u-pack again”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives high praise for their professionalism across multiple touchpoints, although there are noted instances of management issues and unprofessional behavior that impact customer experiences.
Recent Reviews Mention...
“crew was professional”
“crew was not managed well”
“Customer service individuals were unprofessional.”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack shows a polarized customer experience where some praise the exceptional service and problem-solving attitude, but a notable number of customers report a stark unwillingness to resolve issues, particularly concerning billing and property care.
Recent Reviews Mention...
“amazing customer service by the local freight line”
“driver made it happen despite issues”
“refused to adjust my billing”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally receives high praise for delivering items without damage, though there are isolated incidents of property damage reported.
Recent Reviews Mention...
“None of our items were damaged.”
“nothing was damaged”
“no damage to any of my stuff”
Customer Insights
Cost: $ 1237.00 from 3 reviews
Interstate Move Duration: 6 days from 6 reviews
Great Crew Members
| Bobby H | helped me unload my things, amazing customer service |
| Francisco, Jerry | Francisco kept an eye out, Jerry understood customer service |
| Mike | supper patient and helpful |
| Dan | Dan was accommodating to last minute schedule change |
| Terminal 089 | thanked by name implies great work |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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