Based in Atlanta, GA, Star USA Moving LLC is a full-service moving and storage company. The company provides both residential and commercial clients with stress-free packing and unpacking services, all while maintaining a high level of professionalism and attention to detail. Star USA Moving LLC is fully licensed, bonded, and insured, and it operates a well-maintained fleet of moving trucks. They cater to local and long distance moves within the Atlanta area. Further, for those in need of a secure and safe environment for their belongings, the company also offers storage services. Quality service and commitment to customer satisfaction are what sets them apart. If you happen to be looking for more options, feel free to check movers in Sandy Springs, GA.
Star USA Moving LLC
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Star USA Moving LLC
Additional Cities Served: Roswell, Johns Creek, Alpharetta, Brookhaven, Dunwoody, Peachtree CornersShow More >
Moving Services
- Full Service Moving Company
- Stress Free Packing Services
- Long Distance Moves
- Storage Services
- Local Moves
- Commercial Moves
- Hourly Moving Services
- Packing Services
- Cheap Moving Services
- Furniture Moving Services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Star USA Moving LLC
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Star USA Moving LLC receives highly polarized feedback, with numerous customers describing extremely negative experiences, including claims of being overcharged and receiving terrible service, alongside a significant number of glowing reviews praising exceptional service and professionalism.
Recent Reviews Mention...
“Terrible service overall.”
“terrible experience overall”
“the furniture move went off without a hitch”
2. Punctuality
Nationwide Average: 8.07/10
Star USA Moving LLC generally struggles with on-time arrivals and meeting scheduled pickup and delivery dates, though there are notable exceptions where their timing was praised.
Recent Reviews Mention...
“showed up within the promised 3-day pickup window”
“arrived 4 hours late with no notice”
“only a 15 minute heads up on arrival time”
3. Affordability
Nationwide Average: 7.69/10
Star USA Moving LLC receives mixed feedback, with numerous complaints of significantly higher than quoted prices outweighing praises for its cost-efficiency and reasonable rates.
Recent Reviews Mention...
“expensive short of what the price was”
“cheaper than most”
“charged twice the quote”
4. Communication
Nationwide Average: 7.53/10
Star USA Moving LLC has received overwhelmingly negative feedback for issues such as poor responsiveness, disrespect, and miscommunication, although there are a few instances of positive experiences highlighting friendly and professional customer service.
Recent Reviews Mention...
“Rude and made excuses.”
“very friendly and customer service oriented”
“poor communication about callbacks and service issues”
5. Stick to Prices
Nationwide Average: 5.99/10
Star USA Moving LLC appears to consistently fail in honoring their initial estimates, leading to widespread customer dissatisfaction due to significant price increases and unexpected charges.
Recent Reviews Mention...
“overcharged on the truck capacity compared to quote”
“charged more than 2x the original quote”
“implied scamming behavior”
6. Speed
Nationwide Average: 8.58/10
Star USA Moving LLC displays a polarized performance, with numerous reviews praising their rapid and efficient service, while a significant fraction of feedback criticizes delays, unprofessionalism, and inefficiency in their moving process.
Recent Reviews Mention...
“he moves stuff fast”
“left messes, packed items haphazardly”
“failed to deliver items”
7. Friendliness
Nationwide Average: 8.91/10
Star USA Moving LLC experiences a sharp divide in customer experiences with several reports of rude and unprofessional behavior, countered by numerous emphatic praises for their friendly, professional, and respectful staff.
Recent Reviews Mention...
“Unacceptable and rude behavior.”
“very friendly”
“shrugged responsibility, didn't address issues properly”
8. Will Hire Again
Nationwide Average: 8.18/10
Star USA Moving LLC faces significant customer resistance, with numerous clients expressing a strong preference against using their services again, despite a small contingent of highly satisfied customers advocating for future engagements.
Recent Reviews Mention...
“Would definitely not hire again.”
“Don't use this company”
“would definitely give props and thank again”
9. Professionalism
Nationwide Average: 8.31/10
Star USA Moving LLC seems to have mixed reviews, with numerous clients complaining about unprofessional behavior and poor service, but also a significant number of customers praising their professionalism and hard work.
Recent Reviews Mention...
“Unprofessional behavior, almost fought my son.”
“inexperienced movers and unprofessional”
“awesome service reflects professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
Star USA Moving LLC overwhelmingly demonstrates a lack of effort to address and correct issues, though there are a few reports of satisfactory resolutions.
Recent Reviews Mention...
“reimbursements for damages were minimal and delayed”
“signed for inadequate insurance coverage”
“implied unwillingness to right a wrong”
11. Precision & Care
Nationwide Average: 8.01/10
Star USA Moving LLC has a stark contrast in customer experiences, with numerous reports of damaged or broken items, alongside many customers praising their meticulous care and protection of belongings.
Recent Reviews Mention...
“several items of furniture broken”
“not a scratch, break, or tear in sight”
“not a single scratch on furniture”
Customer Insights
Cost: $ 4685.00 from 14 reviews
Local Move Duration: 2.75 hours from 5 reviews
Interstate Move Duration: 3 days from 16 reviews
Great Crew Members
| Raymond | Raymond made me feel good and was very helpful |
| Alex | was the only point of contact and provided updates |
| Wayne, Malcolm, Reshaun, Mitch | great job, professional and timely |
| Raymond | worked out any day I needed |
| Alex | runs a great team |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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