PODS Moving & Storage has been providing moving and storage services for nearly 25 years. The company was consecrated as the #1 moving and storage company of 2023 by Move.org. It offers flexibility through pay-as-you-go pricing and convenient date changes. Its turn-key solutions include the delivery, loading, storage, and moving of customers' containers. Additionally, they connect customers to local packing and loading companies. PODS provides different container sizes for storage and moving purposes and also facilitates both local and long-distance transitions. They even provide car shipping services for long-distance moves. The company is headquartered in the U.S. with services extending internationally across Canada, Australia, and the United Kingdom. For more details on these type of services in the Sandy Springs area, you may want to check out the list of Sandy Springs, GA movers to get more information.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Marietta, Smyrna, Rome, Kennesaw, Douglasville, CarrolltonShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Safely ship your vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage garners predominantly positive feedback for their professionalism, efficiency, and customer service, though it's not without a few significant criticisms regarding service inconsistencies and customer dissatisfaction.
Recent Reviews Mention...
“highly recommend using PODS”
“great service by PODS”
“Eli did an amazing job!”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally receives positive feedback for their on-time delivery and pick-up, though there are a few instances of significant delays and scheduling issues.
Recent Reviews Mention...
“drop off and delivery were rescheduled more than once”
“they arrived on time”
“Slight delays were mentioned”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage has received mixed reactions, with several customers finding their services to be cost-efficient and significantly cheaper than alternatives, while a considerable number express concerns over high costs, inflated prices, and additional fees.
Recent Reviews Mention...
“ended up costing me”
“cost efficient way to assist with my move”
“extremely costly and seemed artificially inflated”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has received mixed reviews, with many customers praising their excellent customer service and responsiveness, while a significant number of others have highlighted issues such as long wait times, poor communication, and difficulty in reaching customer service.
Recent Reviews Mention...
“Eli was courteous and professional”
“waited on hold for a very long time”
“all employees were super nice and helpful”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to honor their initial quotes, often charging customers more than agreed upon and not fulfilling promises regarding refunds and fees.
Recent Reviews Mention...
“refused to honor their insurance”
“contract did not include important details”
“promises to refund costs not honored”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage generally receives praise for their quick and efficient service, although there have been some instances of significant delays.
Recent Reviews Mention...
“So quick and efficient.”
“dropped it off with efficiency”
“got it taken care of faster than expected”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage overwhelmingly receives praise for the courteous, professional, and kind demeanor of its staff, despite a few isolated reports of disrespectful or rude behavior.
Recent Reviews Mention...
“Eli was extremely courteous”
“Eli was kind.”
“super nice and helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has received a generally positive response with the majority of customers expressing high satisfaction and a desire to use their services again, despite a noticeable portion experiencing issues that would prevent them from rehiring.
Recent Reviews Mention...
“would highly recommend”
“would highly recommend using PODS”
“Thanks so much for making this experience easy!”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage consistently receives high praise for their professional conduct, though there are a few reports of issues with unprofessional behavior or disorganization.
Recent Reviews Mention...
“Eli was professional”
“drivers were excellent”
“drivers are very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a lack of effort and accountability, despite a few instances where they notably exceeded expectations.
Recent Reviews Mention...
“went above and beyond to ensure doors opened”
“they refused to honor their commitments”
“lost my dispute”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has received mixed feedback, with some customers praising the condition of their items upon delivery, while others report significant damage and loss.
Recent Reviews Mention...
“belongings were well taken care of”
“thousands of dollars in damages from a leaking POD”
“some items were broken”
Customer Insights
Cost: $ 4708.00 from 5 reviews
Great Crew Members
| Eli | Eli solved the challenging drop zone problem |
| Eli | Eli did an amazing job, was quick, efficient, and kind. |
| Paul | Paul went above and beyond to assist |
| John | patient and kind driver |
| Eli | Eli provided great communication and snapped pictures |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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