Compass Self Storage is a storage and moving services company with neighborhood locations across the United States. Their services include providing packing and moving supplies, arranging truck rentals, and contacting moving companies in Smyrna, GA on behalf of their customers. The company offers personal, business, boat, RV, and pharmaceutical storage, including climate-controlled units. Compass Self Storage prioritizes customer satisfaction, making the storage process hassle-free with an emphasis on expert service, clean and secure facilities, and convenient access. Their facilities are equipped with various amenities like contactless rentals, digital surveillance, and secure entry access.
Compass Self Storage
Moving Services
- Truck Rental
- Packing Supplies
- Contact Moving Services
- Personal Storage
- Business Storage
- Boat & RV Storage
- Climate Controlled Units
- Indoor Units
- Boxes & Moving Supplies
- Month to Month Leases
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.16/10
Nationwide Average: 8.44/10
Compass Self Storage is highly praised for its service, professionalism, and efficient processes, although a few reports of poor experiences slightly temper the overwhelmingly positive feedback.
Recent Reviews Mention...
“lovely service”
“Quick and easy process”
“great work by movers”
2. Punctuality
7.51/10
Nationwide Average: 8.07/10
Compass Self Storage generally receives praise for their promptness and efficiency, though there have been a few instances of significant delays and technical issues.
Recent Reviews Mention...
“they were prompt”
“was able to pick up on time”
“Check-in was very fast and I was on the road in no time”
3. Affordability
6.37/10
Nationwide Average: 7.69/10
Compass Self Storage receives mixed reviews, with many customers finding their prices and value good, while others criticize the frequent price increases and hidden fees.
Recent Reviews Mention...
“great prices”
“saved us some money”
“price keeps going up”
4. Communication
9.21/10
Nationwide Average: 7.53/10
Compass Self Storage overwhelmingly receives praise for exceptional customer service and helpful staff, although there are a few isolated reports of online booking issues and inadequate assistance.
Recent Reviews Mention...
“the ladies at the front have always been so helpful”
“Customer Service rep was very helpful”
“very good front desk people”
5. Stick to Prices
2.09/10
Nationwide Average: 5.99/10
Compass Self Storage consistently fails to honor initial quotes, often charging customers more than initially stated and frequently adjusting rates post-agreement.
Recent Reviews Mention...
“they increase their monthly rates on current customers”
“quoted for a bigger unit than received”
“charged more than double the quote”
6. Speed
9.51/10
Nationwide Average: 8.58/10
Compass Self Storage consistently provides fast, efficient, and quick service, ensuring a seamless and satisfactory moving experience.
Recent Reviews Mention...
“quickest pick up experience”
“Quick fast service”
“super quick process”
7. Friendliness
9.67/10
Nationwide Average: 8.91/10
Compass Self Storage is highly regarded for its helpful, pleasant, and friendly staff, making customers' experiences delightful and comfortable with special mentions of personnel like Melinda and Maria exemplifying this warmth, despite a couple of dissenting opinions.
Recent Reviews Mention...
“everyone inside is so helpful”
“very Friendly”
“the ladies at the front have always been pleasant”
8. Will Hire Again
8.66/10
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly receives praise for its service, indicating a high probability that the majority of customers would choose to use their services again despite a few dissatisfactions.
Recent Reviews Mention...
“best experience with Malinda”
“lovely service”
“Highly recommend and would hire again”
9. Professionalism
8.18/10
Nationwide Average: 8.31/10
Compass Self Storage predominantly showcases a highly professional and helpful staff, with a few isolated incidents of unprofessional behavior.
Recent Reviews Mention...
“Trinity was very professional”
“very professional”
“Absolutely amazing service”
10. Conflict Handling
2.98/10
Nationwide Average: 4.07/10
Compass Self Storage has shown a predominantly poor effort, with numerous reports of denied assistance and a lack of accountability, despite an isolated instance of exceptional help.
Recent Reviews Mention...
“went out of her way to help”
“requests for financial assistance were denied”
“"We can't help you" attitude when problem arose”
11. Precision & Care
5.88/10
Nationwide Average: 8.01/10
Compass Self Storage has mixed feedback, with reports of careless handling resulting in damaged items, though some staff members, like Maria and Melinda, show careful attention to customers' belongings.
Recent Reviews Mention...
“Careless employees”
“Maria and Melinda were careful with my belongings”
“mold on items indicates poor care in handling”
Great Crew Members
| Malinda | made the process easy and quick |
| Karen | Karen was awesome |
| Malinda | Mrs Malinda was amazing and so helpful |
| Karen,Melinda | provided great service to me |
| Karen | Karen had excellent customer service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Smyrna Moving Services
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