Compass Self Storage is a storage company that offers comprehensive and tailored solutions to meet a variety of storage needs for personal, business, boat, and RV storage. With multiple locations across the United States, the company strives to provide a one-stop-shop solution for customers. Compass Self Storage prides itself on being a storage concierge service, assisting in arranging truck rentals and contacting movers in Milton, GA on behalf of their clients. The company's facilities boast numerous amenities to support a hassle-free storage experience, including climate-controlled units, secure entry access, digital surveillance, and month-to-month leases.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Moving Services
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.39/10
Nationwide Average: 8.44/10
Compass Self Storage is highly regarded for its professionalism, exceptional customer service, and the excellent performance of its staff and movers, creating a notably positive experience for its customers.
Recent Reviews Mention...
“10/10 service”
“very professional establishment”
“Staffs are doing an excellent job”
2. Punctuality
8.21/10
Nationwide Average: 8.07/10
Compass Self Storage consistently demonstrates exceptional timing, with staff members being prompt, on time, and even ahead of schedule.
Recent Reviews Mention...
“Mr.Bates was on time”
“prompt”
“he was there before time”
3. Affordability
9.25/10
Nationwide Average: 7.69/10
Compass Self Storage is highly praised for its competitive and reasonable prices, offering great value and consistent favorable rates, despite a few comments about price increases.
Recent Reviews Mention...
“The prices were great”
“competitive discounts and affordability”
“best prices”
4. Communication
9.78/10
Nationwide Average: 7.53/10
Compass Self Storage overwhelmingly receives praise for its excellent customer service, with staff members like India, Andre Bates, Lana, London, Sarah, Lynnea, Alexis, Lisa, Leiza, and Guyana frequently highlighted for being informative, helpful, professional, and responsive, making the overall customer experience exceptionally positive.
Recent Reviews Mention...
“India was so pleasant, informative, and helpful”
“Great customer service”
“communicative and supportive”
5. Stick to Prices
4.77/10
Nationwide Average: 5.99/10
Compass Self Storage has mixed reviews, with some customers appreciating adjustments and honored deals, while others criticize significant price increases and mandatory insurance policies.
Recent Reviews Mention...
“Leiza adjusted my rate to counter the increase”
“go up on their prices too high”
“Actually received the deal I was expecting”
6. Speed
8.81/10
Nationwide Average: 8.58/10
Compass Self Storage consistently delivers a fast and efficient service, making the process quick, easy, and hassle-free for their customers.
Recent Reviews Mention...
“total easy and fast process”
“fast service”
“Quick, fast, easy”
7. Friendliness
9.84/10
Nationwide Average: 8.91/10
Compass Self Storage overwhelmingly receives praise for its courteous, professional, and engaging staff, making it evident that they prioritize creating a warm and welcoming environment for their customers.
Recent Reviews Mention...
“India was so pleasant”
“The property was clean and well-maintained”
“India was extremely helpful, knowledgeable, patient”
8. Will Hire Again
9.58/10
Nationwide Average: 8.18/10
Compass Self Storage demonstrates overwhelmingly positive feedback for its service, with numerous customers expressing their intent to use its services again, recommend it to others, and praise for its customer service and efficiency.
Recent Reviews Mention...
“would definitely recommend my friends and family here”
“would definitely recommend this storage”
“would hire again”
9. Professionalism
9.66/10
Nationwide Average: 8.31/10
Compass Self Storage is overwhelmingly praised for its professional, helpful, and efficient team, with numerous mentions of individual staff members going above and beyond for customers, despite a singular note of unprofessional behavior.
Recent Reviews Mention...
“India was professional”
“managers personality matched her appearance”
“dedication and professionalism”
10. Conflict Handling
7.96/10
Nationwide Average: 4.07/10
Compass Self Storage consistently demonstrates strong commitment and effort to resolve issues and treat customers with respect, as evidenced by actions such as rectifying discrepancies and diligently working to fix customers’ situations.
Recent Reviews Mention...
“management made it right and treated me with respect”
“Leiza stuck with it until she could get me the additional days and miles”
“Miss Lisa's call about the keys shows willingness to right a wrong”
Great Crew Members
| India | helped me with multiple units |
| India | great to work with |
| India | Ms. India was very helpful |
| India | Thank you to Ms. India for helping me |
| India | India was pleasant, informative, and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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