North American Van Lines, an established name in the moving industry since 1933, boasts an expansive network with over 500 agent locations throughout the United States. The company offers a personalized moving experience and covers both local and long-distance moves. As one of the longstanding movers in Alpharetta, GA, North American Van Lines extends its services to international relocation, corporate shifts, and office moving. Additionally, the company provides packing, loading, and transporting services and specializes in managing fragile items. They also offer systematic loading and unloading, debris removal, and moving storage facilities. The company prides itself on its cutting-edge use of technology, being the first to utilize WorldTrac satellite connections for tracking shipments and interactive driving simulators for driver safety.
North American Van Lines

About North American Van Lines
Additional Cities Served: Brookhaven, Stonecrest, Tucker, Lawrenceville, Chamblee, SnellvilleShow More >
Moving Services
- Cheap moving services
- Local moving services
- Long distance moving services
- Cross-country moving services
- International moving services
- Small moving services
- Piano moving services
- Pool table moving services
- Appliance moving services
- Last-minute moving services
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Summarized Review of North American Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
North American Van Lines generally receives positive feedback for professionalism, courteous service, and efficient moving experiences, though there are significant concerns regarding poor service, communication issues, and handling of possessions among unsatisfied customers.
Recent Reviews Mention...
“pretty good and well organized”
“Excellent crew made the move smooth”
“Larry and Cynthia made moving process smooth and easy”
2. Punctuality
Nationwide Average: 8.07/10
North American Van Lines generally struggles with consistent on-time services, as evidenced by multiple accounts of significant delays and late deliveries.
Recent Reviews Mention...
“they were even a little early”
“delayed delivery and were late”
“never going to show up”
3. Affordability
Nationwide Average: 7.69/10
North American Van Lines receives mixed reviews, with several customers finding their pricing competitive and worth the expense, while others criticize the company for high costs not reflective of quality service.
Recent Reviews Mention...
“because of the price, I will have money left over”
“worth the expense”
“they were in the middle of three quotes”
4. Communication
Nationwide Average: 7.53/10
North American Van Lines appears to have mixed feedback, with several customers reporting exceptional support and diligence from specific team members, while a notable number of others experienced significant communication breakdowns, lack of follow-up, and misinformation.
Recent Reviews Mention...
“very little follow-up or concern shown”
“passed around, no direct assistance provided”
“excellent communication”
5. Stick to Prices
Nationwide Average: 5.99/10
North American Van Lines exhibits mixed performance with some customers praising their accuracy and honesty in pricing, while others experience significant discrepancies and unfulfilled promises.
Recent Reviews Mention...
“Prices quoted were accurate”
“real about their pricing”
“guaranteed cost quoted was not the final cost”
6. Speed
Nationwide Average: 8.58/10
North American Van Lines receives mixed feedback, with complaints about delays and disorganized operations overshadowing praise for quick and smooth service.
Recent Reviews Mention...
“Packer's delay caused stress about move timeline.”
“loading took forever”
“Packing, loading, and unloading went quickly and smoothly”
7. Friendliness
Nationwide Average: 8.91/10
North American Van Lines typically exhibits a high level of courtesy and helpfulness, though there are isolated instances of disrespectful behavior.
Recent Reviews Mention...
“employees to be very pleasant and helpful”
“He was kind”
“crew did so with good humor”
8. Will Hire Again
Nationwide Average: 8.18/10
North American Van Lines receives mixed feedback, with many customers expressing strong loyalty and satisfaction leading to repeated hires, while a significant portion also have negative experiences deterring them from using the service again.
Recent Reviews Mention...
“would definitely not hire again”
“would hire again”
“would hire again for another move”
9. Professionalism
Nationwide Average: 8.31/10
North American Van Lines generally receives high praise for their team’s professionalism, efficiency, and respect, despite a few reports of unprofessional behavior and misconduct.
Recent Reviews Mention...
“unprofessional behavior noted”
“crew was highly professional”
“John Postell is extremely professional”
10. Conflict Handling
Nationwide Average: 4.07/10
North American Van Lines generally demonstrates a poor effort in addressing and rectifying customer grievances, despite a few instances where they exceeded expectations.
Recent Reviews Mention...
“no concern shown about the losses”
“went above and beyond to ensure happiness”
“refused to address the robbery properly”
11. Precision & Care
Nationwide Average: 8.01/10
North American Van Lines has a notable inconsistency, with several instances of commendable attentiveness contrasted starkly by numerous reports of significant damage and carelessness.
Recent Reviews Mention...
“belongings were handled with care”
“furniture arrived broken and damaged”
“Packers were careless, resulting in potential damage.”
Customer Insights
Interstate Move Duration: 3 days from 3 reviews
Great Crew Members
Larry, Cynthia | Larry and Cynthia made moving process smooth and easy |
Ian,Tyeefah,Sam | made my move smooth and happy |
John | John Postell went above and beyond |
Dave | Dave and his team did an excellent job |
Jim | Jim went above and beyond |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?

Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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