North American Van Lines

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MoversChevron RightGeorgiaChevron RightAlpharettaChevron RightNorth American Van Lines
based on 249+ data points
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About North American Van Lines

North American Van Lines, an established name in the moving industry since 1933, boasts an expansive network with over 500 agent locations throughout the United States. The company offers a personalized moving experience and covers both local and long-distance moves. As one of the longstanding movers in Alpharetta, GA, North American Van Lines extends its services to international relocation, corporate shifts, and office moving. Additionally, the company provides packing, loading, and transporting services and specializes in managing fragile items. They also offer systematic loading and unloading, debris removal, and moving storage facilities. The company prides itself on its cutting-edge use of technology, being the first to utilize WorldTrac satellite connections for tracking shipments and interactive driving simulators for driver safety.

Moving Services

  • Cheap moving services
  • Local moving services
  • Long distance moving services
  • Cross-country moving services
  • International moving services
  • Small moving services
  • Piano moving services
  • Pool table moving services
  • Appliance moving services
  • Last-minute moving services

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Summarized Review of North American Van Lines

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

6.63/10

Nationwide Average: 8.44/10

Comment Dots

North American Van Lines generally receives positive feedback for professionalism, courteous service, and efficient moving experiences, though there are significant concerns regarding poor service, communication issues, and handling of possessions among unsatisfied customers.

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Recent Reviews Mention...

pretty good and well organized

Excellent crew made the move smooth

Larry and Cynthia made moving process smooth and easy

2. Punctuality

4.54/10

Nationwide Average: 8.07/10

Comment Dots

North American Van Lines generally struggles with consistent on-time services, as evidenced by multiple accounts of significant delays and late deliveries.

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Recent Reviews Mention...

they were even a little early

delayed delivery and were late

never going to show up

3. Affordability

6.02/10

Nationwide Average: 7.69/10

Comment Dots

North American Van Lines receives mixed reviews, with several customers finding their pricing competitive and worth the expense, while others criticize the company for high costs not reflective of quality service.

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Recent Reviews Mention...

because of the price, I will have money left over

worth the expense

they were in the middle of three quotes

4. Communication

5.69/10

Nationwide Average: 7.53/10

Comment Dots

North American Van Lines appears to have mixed feedback, with several customers reporting exceptional support and diligence from specific team members, while a notable number of others experienced significant communication breakdowns, lack of follow-up, and misinformation.

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Recent Reviews Mention...

very little follow-up or concern shown

passed around, no direct assistance provided

excellent communication

5. Stick to Prices

5.28/10

Nationwide Average: 5.99/10

Comment Dots

North American Van Lines exhibits mixed performance with some customers praising their accuracy and honesty in pricing, while others experience significant discrepancies and unfulfilled promises.

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Recent Reviews Mention...

Prices quoted were accurate

real about their pricing

guaranteed cost quoted was not the final cost

6. Speed

5.86/10

Nationwide Average: 8.58/10

Comment Dots

North American Van Lines receives mixed feedback, with complaints about delays and disorganized operations overshadowing praise for quick and smooth service.

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Recent Reviews Mention...

Packer's delay caused stress about move timeline.

loading took forever

Packing, loading, and unloading went quickly and smoothly

7. Friendliness

8.44/10

Nationwide Average: 8.91/10

Comment Dots

North American Van Lines typically exhibits a high level of courtesy and helpfulness, though there are isolated instances of disrespectful behavior.

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Recent Reviews Mention...

employees to be very pleasant and helpful

He was kind

crew did so with good humor

8. Will Hire Again

6.21/10

Nationwide Average: 8.18/10

Comment Dots

North American Van Lines receives mixed feedback, with many customers expressing strong loyalty and satisfaction leading to repeated hires, while a significant portion also have negative experiences deterring them from using the service again.

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Recent Reviews Mention...

would definitely not hire again

would hire again

would hire again for another move

9. Professionalism

7.19/10

Nationwide Average: 8.31/10

Comment Dots

North American Van Lines generally receives high praise for their team’s professionalism, efficiency, and respect, despite a few reports of unprofessional behavior and misconduct.

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Recent Reviews Mention...

unprofessional behavior noted

crew was highly professional

John Postell is extremely professional

10. Conflict Handling

2.82/10

Nationwide Average: 4.07/10

Comment Dots

North American Van Lines generally demonstrates a poor effort in addressing and rectifying customer grievances, despite a few instances where they exceeded expectations.

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Recent Reviews Mention...

no concern shown about the losses

went above and beyond to ensure happiness

refused to address the robbery properly

11. Precision & Care

4.24/10

Nationwide Average: 8.01/10

Comment Dots

North American Van Lines has a notable inconsistency, with several instances of commendable attentiveness contrasted starkly by numerous reports of significant damage and carelessness.

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Recent Reviews Mention...

belongings were handled with care

furniture arrived broken and damaged

Packers were careless, resulting in potential damage.

Customer Insights icon

Customer Insights

Interstate Move Duration: 3 days from 3 reviews

Great Crew Members icon

Great Crew Members

Larry, CynthiaLarry and Cynthia made moving process smooth and easy
Ian,Tyeefah,Sammade my move smooth and happy
JohnJohn Postell went above and beyond
DaveDave and his team did an excellent job
JimJim went above and beyond
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact North American Van Lines

Location
4897 Lewis Rd # 300, Stone Mountain, GA, 30083
Phone
(470) 210-0890
Link
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