5Star Pack And Move is a residential and commercial moving company servicing the Greater Atlanta area. Since 2001, this Lithonia-based mover has provided customers with quality relocation service while still keeping their budget in mind. For a wide range of movers in Stonecrest, GA, consider options like 5Star Pack And Move. It offers complete packing and unpacking options and a full line of packaging supplies. 5Star Pack And Move is licensed and insured with experienced and uniformed employees who are all background-checked for your safety. Its trucks are suitable to handle your belongings and furniture, so you don’t need to worry about your items as they’re transported to your new home or office. With flexible scheduling and reasonable rates, 5Star Pack And Move is an excellent choice for your next move in Atlanta. It charges no travel fees for household moves of 15 miles or less.
5Star Pack And Move
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 5Star Pack And Move
Additional Cities Served: Decatur, Tucker, Stockbridge, Decatur, Snellville, Forest ParkShow More >
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of 5Star Pack And Move
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
5Star Pack And Move is exceptionally well-regarded for its professionalism, moving skills, and customer service, with clients frequently highlighting their efficient, careful, and friendly approach, despite a very rare expression of dissatisfaction.
Recent Reviews Mention...
“quick and careful with my items”
“Absolutely amazing customer service and moving skills”
“great job by the moving company”
2. Punctuality
Nationwide Average: 8.07/10
5Star Pack And Move generally receives high praise for consistently arriving on time, though there are rare instances of tardiness.
Recent Reviews Mention...
“they were on time”
“they arrived on time”
“they were punctual”
3. Affordability
Nationwide Average: 7.69/10
5Star Pack And Move is highly praised for its very affordable and competitive pricing, though there is an isolated concern about the final cost being higher than expected.
Recent Reviews Mention...
“very affordable”
“pricing is amazing”
“fair price indicates affordability”
4. Communication
Nationwide Average: 7.53/10
5Star Pack And Move consistently receives high praise for its excellent, professional, and personable interactions with customers, ensuring thorough and constant contact throughout the moving process, despite a rare mention of coordination issues within the crew.
Recent Reviews Mention...
“From initial conversation to final handshake, communication was excellent”
“great communication”
“Nita provided excellent communication”
5. Stick to Prices
Nationwide Average: 5.99/10
5Star Pack And Move generally maintains the prices quoted with only a few exceptions where customers have experienced significant increases from the initial charge.
Recent Reviews Mention...
“stuck to the quoted price”
“they did everything that was agreed upon”
“bill increased significantly from initial charge”
6. Speed
Nationwide Average: 8.58/10
5Star Pack And Move is highly praised for their quick, efficient service and ability to complete moves expediently, although there are rare instances of moves taking longer than expected.
Recent Reviews Mention...
“they were quick”
“Moved in under 4 hours”
“worked hard and fast”
7. Friendliness
Nationwide Average: 8.91/10
5Star Pack And Move is consistently described as professional, congenial, and akin to family by customers, who report overwhelmingly positive experiences with the team's courteous and personable demeanor, despite a single report of uncooperative behavior.
Recent Reviews Mention...
“felt like family was moving my stuff”
“Professional and kind describes their friendliness”
“the team was very friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
5Star Pack And Move boasts an exceptionally high likelihood of repeat business, evidenced by the plethora of customers expressing keen intent to re-engage their services, except for a singular instance of dissatisfaction.
Recent Reviews Mention...
“will absolutely use them again”
“Would definitely recommend”
“enjoyed the move and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
5Star Pack And Move is consistently described as very professional, courteous, and efficient, with numerous customers noting the team's expertise and respectful demeanor, despite isolated incidents of unprofessional behavior.
Recent Reviews Mention...
“very professional”
“Professional from start to finish”
“the crew was very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
5Star Pack And Move has inconsistent feedback, with a dispatcher taking action to resolve issues, but also instances of failure to return for left items and not returning all missing items.
Recent Reviews Mention...
“dispatcher ensured issues were resolved”
“promised to return for left items but never did”
“did not return all missing items”
11. Precision & Care
Nationwide Average: 8.01/10
5Star Pack And Move generally maintains a high standard of precision and respect towards customers' belongings, though a rare incident of carelessness has been reported.
Recent Reviews Mention...
“careful with my items”
“stuff was loaded correctly and undamaged”
“took so much good care on our personal items”
Great Crew Members
| Nita | Nita was part of an excellent initial conversation |
| Al, Gabriel | outstanding and quick, efficient in the move |
| Nita | Nita was fabulous and her team did a great job |
| Nita | Nita provided an immediate quote and was helpful |
| Nita | Nita ensured amazing service and communication |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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