PODS Moving & Storage has been a pioneer in the moving and storage industry for close to 25 years. The company has completed over six million moves, including 1.5 million long-haul ones. It prides itself on offering flexible and personalized solutions, providing various container sizes and built-in storage. PODS also offers adjustable scheduling, allowing customers the time they need to load and unload their belongings. The company's services are wide-ranging, from packing supplies to local labor providers and even car shipping. As a significant international operation, PODS has over 3,000 associates across the U.S. and Canada and services in the UK, Australia, and Canada. With a substantial presence in Georgia, these Johns Creek, GA movers are equipped to serve you in the best possible way.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Gainesville, Lawrenceville, Duluth, Sugar Hill, Suwanee, WinderShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage experiences divided opinions, with some customers praising their exceptional and helpful service, whereas others recount frustrating experiences characterized by poor customer service and logistical issues.
Recent Reviews Mention...
“Had to get another mover due to delivery issue”
“made moving a long distance easy and successful”
“great work by PODS”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage experiences a significant divide between customers who praise their timely service and those who report frequent no-shows, delays, and missed delivery dates.
Recent Reviews Mention...
“No shows and delays”
“Don't expect them to stick to delivery window”
“On time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives a mixed response, with numerous customers praising its competitive pricing and upfront costs, while a significant portion criticizes it for being overly expensive with unexpected charges.
Recent Reviews Mention...
“not as expensive as some other movers”
“good price”
“WAY too expensive for what they offer”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences a polarized reception, with multiple reports of excellent customer service encounters balanced against significant complaints about poor communication, responsiveness, and customer support issues.
Recent Reviews Mention...
“lots of trouble getting it out and no refund communication”
“shouldn't take 30 min to get someone on the phone”
“customer service and driver communication needs improvement”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently faces criticism for not adhering to their initial quotes, incorporating unexpected charges, and lacking transparency, despite some instances of customer satisfaction with their pricing practices.
Recent Reviews Mention...
“they charge you for their screw ups”
“Hidden costs as well.”
“Did not stick to the quoted prices.”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage generally provides quick and prompt service, though there has been an occasional delivery failure.
Recent Reviews Mention...
“2nd POD delivery FAILED to show”
“Fast”
“fast and prompt”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for their courteous, professional, and genuinely caring interactions, despite a few criticisms regarding unprofessional and rude behavior.
Recent Reviews Mention...
“Mike and PODS team made me feel like a VIP”
“The driver was very courteous”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage experiences mixed feedback, with several customers expressing dissatisfaction and unwillingness to use their services again due to various issues, while an equally vocal group praises the company and intends to rehire or recommend their services.
Recent Reviews Mention...
“would not hire again due to the significant inconvenience”
“recommend this company and would hire again”
“Would not hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed feedback, with some customers praising the high standards and professionalism, while others report experiences of unprofessional behavior and lack of responsiveness.
Recent Reviews Mention...
“incompetence and pitiful interaction”
“Mike's professionalism set a high standard”
“lost my POD and have not resolved it”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage generally demonstrates a lack of effort and effectiveness in addressing and resolving customer issues, despite a few instances of satisfactory service recovery.
Recent Reviews Mention...
“requested a refund but got no response”
“promised to fix issues free of charge but didn't”
“Mike addressed every issue with grace and ease”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage receives mixed feedback, with several customers applauding their conscientious service and safe item delivery, while others report damage and poor handling practices.
Recent Reviews Mention...
“No damages”
“very conscientious of home, driveway, bushes, grass”
“my items arrived safely”
Customer Insights
Cost: $ 1926.00 from 6 reviews
Great Crew Members
| Mike Petersen | Mike sets a high standard in customer service |
| Phil | Phil was very helpful and courteous |
| Jason | Jason was very skilled, polite, and helped beyond expectation |
| Christopher Bedgood | made sure I was able to open the pod |
| Jason | maneuvered the POD expertly and perfectly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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