Collegeboxes, a division of U-Haul, has been providing full-service storage and shipping services to thousands of students since its establishment as a student-run business at Duke University in 1999. Based in Honolulu, HI, the company offers a seamless moving experience for students and schools across the United States, including in-room pickup and delivery for items that need to be shipped or stored. Their services include storage and shipping at the end of semesters, study abroad storage and shipping, shipments to schools, direct shipping, and international shipping. Collegeboxes utilizes industry-leading U-Haul technology to ensure students' items are safe, secure, and stored nearby, and the company aims to reduce CO2 emissions and encourage sustainability through their operations.
Collegeboxes at U-Haul Moving & Storage of Honolulu
Moving Services
- Storage & Shipping
- Study Abroad
- Ship to School
- Direct Shipping
- International Shipping
- Pickup & Delivery
- Barcode Tracking & Live Updates
- Declared Valuation Protection
- Collegeboxes Supply Kit
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Summarized Review of Collegeboxes at U-Haul Moving & Storage of Honolulu
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Collegeboxes at U-Haul Moving & Storage of Honolulu receives a mixed reception with several customers highly recommending their services for great rates, customer service, and efficiency, while a significant number of others report poor service, bad experiences, and issues with cleanliness and professionalism.
Recent Reviews Mention...
“A+ review and highly recommend this company”
“van was good but could be cleaner”
“great rates and better customer service speak to high quality”
2. Punctuality
Nationwide Average: 8.07/10
Collegeboxes at U-Haul Moving & Storage of Honolulu generally struggles with delays and scheduling issues, though some experiences highlight efficient and fast service.
Recent Reviews Mention...
“waited an hour and a half”
“got to our destination and back fast”
“check-in process was super easy and fast”
3. Affordability
Nationwide Average: 7.69/10
Collegeboxes at U-Haul Moving & Storage of Honolulu garners mixed reviews, with many customers praising its reasonable rates and discounts, while others criticize it for being expensive and having additional charges.
Recent Reviews Mention...
“it's only $20 a day”
“mentioned great rates”
“reasonably priced too”
4. Communication
Nationwide Average: 7.53/10
Collegeboxes at U-Haul Moving & Storage of Honolulu presents a mixed sentiment, with some customers praising exceptional customer service and clarity, while many others criticize poor communication, unhelpfulness, and rudeness from employees.
Recent Reviews Mention...
“Jordan provided top-notch customer service”
“customer service is not good”
“employees are rude”
5. Stick to Prices
Nationwide Average: 5.99/10
Collegeboxes at U-Haul Moving & Storage of Honolulu frequently had issues with charging extra fees beyond initial quotes, leading to dissatisfaction among many customers, despite a few reports of clear pricing and issue resolution.
Recent Reviews Mention...
“charged extra beyond insurance and mileage”
“wasn't informed about extra charges for early Saturday rental”
“charged extra despite the fuel being filled”
6. Speed
Nationwide Average: 8.58/10
Collegeboxes at U-Haul Moving & Storage of Honolulu receives mixed reviews, with customers praising its efficiency and quick service in some instances, while others experienced significant delays and slow service.
Recent Reviews Mention...
“service was slow”
“got to destination and back fast”
“return process was easy and fast”
7. Friendliness
Nationwide Average: 8.91/10
Collegeboxes at U-Haul Moving & Storage of Honolulu receives mixed reviews with several customers praising the accommodating and professional nature of the staff while others criticize the employees for being rude and unprofessional.
Recent Reviews Mention...
“Jordan was friendly, helpful and accommodating”
“employees are rude”
“employees had snarky attitudes”
8. Will Hire Again
Nationwide Average: 8.18/10
Collegeboxes at U-Haul Moving & Storage of Honolulu has received mixed feedback, with a notable number of customers expressing reluctance or outright refusal to use their services again, amidst a smaller group of highly satisfied repeat customers.
Recent Reviews Mention...
“highly recommend this branch with no reservations”
“Would not come here”
“would not recommend renting here again”
9. Professionalism
Nationwide Average: 8.31/10
Collegeboxes at U-Haul Moving & Storage of Honolulu received mixed reviews, but the predominant sentiment points towards dissatisfaction with numerous reports of unprofessional behavior.
Recent Reviews Mention...
“customer service from Jordan, Gershom, and Levante was great”
“employees were unprofessional”
“employees displayed unprofessional behavior”
10. Conflict Handling
Nationwide Average: 4.07/10
Collegeboxes at U-Haul Moving & Storage of Honolulu predominantly fails to address concerns and rectify mistakes, with limited instances of satisfactory resolution efforts.
Recent Reviews Mention...
“did not rectify charging for old damage”
“issue was not resolved despite multiple calls”
“they told me "you used it, so no refunds or replacements"”
11. Precision & Care
Nationwide Average: 8.01/10
Collegeboxes at U-Haul Moving & Storage of Honolulu consistently receives negative feedback, including charges for pre-existing damage and receiving damaged parts from the manufacturer.
Recent Reviews Mention...
“charged for old damage on a truck”
“the front bumper end was hanging off”
“parts came damaged from the manufacturer”
Great Crew Members
| Jordan,Gershom,Levante | provided top-notch customer service and great accomodation |
| Felicia | Felicia was very accommodating and quick |
| Falica | Falica provided great customer service and was very helpful |
| Rodney | very helpful and accommodating during storage service |
| Derek | Derek did a fantastic job |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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