U-Pack is a moving company that has been in business since 1997, providing a convenient and affordable solution for long-distance moving. Based in Fort Smith, Arkansas, the company offers a wide range of services, including door-to-door moves for homes of all sizes and situations, long-distance moving, military moves, cross-country moves, senior moving, student moves, job relocation, and small moves. U-Pack distinguishes itself from other moving companies by offering flexible service options like door-to-door delivery, storage, and guaranteed transit to fit both your needs and budget. The company also provides access to experienced customer support consultants and various moving resources to help guide you through each step of the process. If you're considering a move to or from Honolulu, don't miss checking our comprehensive list of trusted Honolulu, HI movers for more options and information.
U-Pack
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- U-Pack vs Full Service (Comparison)
- U-Pack vs Portable Storage (Comparison)
- U-Pack vs Truck Rental (Comparison)
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack appears to have mostly provided a great, efficient, and customer-friendly moving experience, with high levels of satisfaction although a few customers reported extremely negative experiences.
Recent Reviews Mention...
“Great experience using U Pack”
“awesome moving experience”
“can't recommend them enough”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally receives high praise for being on time and prompt with their pick-ups and deliveries, although there have been a few mentions of significant delays.
Recent Reviews Mention...
“on time for pick up and delivery”
“they were excellent and on time”
“quoted timeline was only a day off”
3. Affordability
Nationwide Average: 7.69/10
U-Pack generally receives praise for its competitive pricing and being considered one of the most affordable options, though there are a few mentions of unexpectedly high costs in specific circumstances.
Recent Reviews Mention...
“costing an ADDITIONAL $2500 and not affordable”
“Best prices”
“prices are far better than POD”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally excels with numerous instances of exceptional customer service and helpful interactions, though a few customers experienced issues with information accuracy and tracking updates.
Recent Reviews Mention...
“quick to find details of my move when I called”
“miscommunication about accessibility”
“Best customer service I ever had”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally maintains its initial quotes, providing all-inclusive pricing with no hidden fees, honoring pricing commitments even when offering reduced rates, and commonly not charging for unused space, despite occasional lapses in consistency.
Recent Reviews Mention...
“did not stick to quoted prices”
“all inclusive quote with no hidden or added fees”
“only paid for what I used, not charged for extra relocube”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally receives high praise for their quick and efficient service, fast shipping times, and on-schedule arrivals, although there has been an occasional report of delays.
Recent Reviews Mention...
“they were quick and efficient”
“Fast service indicates speediness of move”
“fright time was very quick”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently receives praise for its exceptionally friendly and helpful staff, alongside notable mentions of their courtesy, kindness, and professional demeanor in customer interactions.
Recent Reviews Mention...
“Everyone was super friendly and helpful”
“everyone was super friendly”
“top notch and genuine people”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally receives high praise and is frequently recommended, with customers expressing a strong likelihood of using their services for future moves, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“Thanks for making my move so much easier”
“thanks for making my move a great experience”
“can't recommend them enough”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack consistently receives praise for their top-notch, genuine, and courteous staff who deliver excellent and professional service throughout the customer experience.
Recent Reviews Mention...
“top notch and genuine people”
“very professional”
“very professional to talk to”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack has received mixed feedback, with some customers appreciating their flexibility and efforts to accommodate changes, while others have expressed dissatisfaction with inadequate resolutions and assistance for incurred costs and damages.
Recent Reviews Mention...
“offered only $100 after a $2500 extra cost incurred”
“Mr. car shipper would not help with damage issue”
“made changing destination last minute stress free”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally protects and secures customers' belongings well, although there has been an incident of theft without resolution.
Recent Reviews Mention...
“none of our stuff was damaged”
“Items stolen and no accountability.”
“Our things were very protected”
Customer Insights
Interstate Move Duration: 6 days from 6 reviews
Great Crew Members
| Chris | Chris was great, friendly, and professional |
| Excellent CDL and forklift drivers | A+++ driving skills |
| Marissa | Provided great customer service |
| Elaine Jackson | Elaine was very accommodating and personable |
| Sanchez | Sanchez very nice and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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