Merchants Moving & Storage has been a trusted expert in the moving industry for more than 70 years. With a passion and dedication to world-class service, it has grown from a single-van relocation company to a successful and highly-rated business that continues to exceed clients’ expectations in every job. Established in Boise, Idaho, the family-owned and operated Merchants Moving & Storage takes pride in being a one-stop-shop for on-budget and on-time services for local, intrastate, interstate, and international relocations. Featuring state-of-the-art tools, equipment, and trucks, it provides easy and convenient solutions to your residential, commercial, warehousing, and logistics challenges. Experience the advantages of working with quality moving companies in Boise, ID, as your relocation partner.
Merchants Moving & Storage
About Merchants Moving & Storage
Additional Cities Served: Meridian, Nampa, Idaho Falls, Caldwell, Eagle, JeromeShow More >
Moving Services
- Local Moving
- Long Distance Moving
- International Relocation
- Office Moving
- Storage/Household Goods
- Corporate Relocations
- Interstate Relocations
- International Relocation
- Move Management
- Lump Sum Moving
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 12/20/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
Have feedback for Merchants Moving & Storage?
Error. Please try again later.
Summarized Review of Merchants Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Merchants Moving & Storage is overwhelmingly praised for their professionalism and excellent service, despite a few instances of customer dissatisfaction involving property damage and poor experiences.
Recent Reviews Mention...
“they make it easy and professionally done”
“poor overall experience with extensive property damage”
“some unprofessional behaviors and mishandling described”
2. Punctuality
Nationwide Average: 8.07/10
Merchants Moving & Storage typically receives high praise for timely arrivals and departures, with rare instances of tardiness or lack of communication regarding delays.
Recent Reviews Mention...
“arrived 3 hours late”
“Dan and Christian were on time, early even”
“On time”
3. Affordability
Nationwide Average: 7.69/10
Merchants Moving & Storage generally offers competitive and fair pricing, providing great value and affordable options according to customer feedback, although there is a mention of a dissatisfying cost for a short job.
Recent Reviews Mention...
“The price was great too”
“charged me $925.00 for a 2-hour job”
“excellent value for the hard work”
4. Communication
Nationwide Average: 7.53/10
Merchants Moving & Storage generally provides excellent and responsive service while being helpful and attentive, though there have been a few instances of negative experiences regarding response to insurance claims and staff attitude.
Recent Reviews Mention...
“Dealing with the office and billing staff was fantastic”
“poor response to insurance claim and status inquiries”
“coordinator was rude and condescending”
5. Stick to Prices
Nationwide Average: 5.99/10
Merchants Moving & Storage has received mixed feedback with some customers reporting issues with the company not honoring their initial estimates, while others praise the company for keeping their promises and not introducing unexpected charges.
Recent Reviews Mention...
“they changed the contract despite the agreement”
“tried to charge extra despite a binding agreement”
“pressured to pay more than the binding agreement”
6. Speed
Nationwide Average: 8.58/10
Merchants Moving & Storage generally receives praise for efficient and quick services, despite a few concerns regarding the careful handling of items and occasional reports of slower than expected performance.
Recent Reviews Mention...
“concerned with offloading items quickly without care”
“worked quickly”
“was moving faster than them and waiting”
7. Friendliness
Nationwide Average: 8.91/10
Merchants Moving & Storage is overwhelmingly applauded by customers for their professional, courteous, and kind interactions, only marred by a single complaint about the lack of mask-wearing etiquette.
Recent Reviews Mention...
“they are friendly”
“professional, courteous”
“Shea and Matt were kind”
8. Will Hire Again
Nationwide Average: 8.18/10
Merchants Moving & Storage generally comes highly recommended by many satisfied customers who express a strong desire to use their services again, with a few exceptions of strong dissatisfaction.
Recent Reviews Mention...
“would recommend them to anyone”
“will never use or recommend again”
“would not hire again due to negative experience”
9. Professionalism
Nationwide Average: 8.31/10
Merchants Moving & Storage receives high praise for exceptional performance and professionalism, with numerous clients expressing satisfaction and admiration for their respectful, efficient, and professional teams, although there are a few reports criticizing unprofessional behavior.
Recent Reviews Mention...
“both moving out and back in were professionally done”
“equated to sleazy car dealer tactics”
“not very professional at all”
10. Conflict Handling
Nationwide Average: 4.07/10
Merchants Moving & Storage shows a mixed response, with instances of negligence and unresolved issues contrasted by numerous accounts of responsive support, timely problem-solving, and dedicated service from the team.
Recent Reviews Mention...
“ignored requests and prolonged claim settlement”
“did not correct wrongs regarding additional charges and furniture reassembly”
“refused to reassemble furniture unless additional costs were covered”
11. Precision & Care
Nationwide Average: 8.01/10
Merchants Moving & Storage generally receives high praise for their cautious and respectful approach to customer belongings, with numerous positive reports of careful packing and handling, despite a few instances of damage and mishandling according to some customers.
Recent Reviews Mention...
“major furniture damage and artwork pieces damaged”
“antique furniture and items were improperly handled”
“antique furniture taken apart, items handled improperly”
Customer Insights
Local Move Duration: 5 hours from 4 reviews
Great Crew Members
| Noah, Dustin | Noah and Dustin were fantastic |
| Shea, Matt | the most professional and helpful humans ever |
| Justin, Beth | wonderful to work with |
| Dan, Christian | On time, friendly, professional, worked efficiently |
| Matt, Charlie, Daniel, Bree | so helpful and professional during the move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Merchants Moving & Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Boise Moving Services
Nearby Cities
