As an industry leader, PODS Moving & Storage has been providing unique, personalized moving and storage solutions for over 20 years. The company offers flexibility and control with built-in storage, adjustable scheduling, and the convenient option for customers to load and unload their belongings. Their comprehensive moving experience includes offering a variety of container sizes, packing supplies, and connection to trusted local labor providers. The best part? They even handle car shipping. Serving 46 states and 6 provinces across the United States and Canada, with 245+ storage center locations, they are truly expansive. They take pride in serving diverse communities, including offering movers in Boise, ID. PODS Moving & Storage also extends their services to businesses, offering commercial moving and storage solutions.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Meridian, Caldwell, Twin Falls, Eagle, Kuna, BurleyShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage appears to generally provide an exceptional service experience, despite a handful of significantly dissatisfied customers.
Recent Reviews Mention...
“Using PODS was easier than expected”
“negative experience and dissatisfaction expressed”
“Excellent service all around”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally performs well with most customers praising its timely deliveries and pickups, though there are notable instances of significant delays and missed pickups.
Recent Reviews Mention...
“they failed to pick up on the scheduled day”
“Deliveries were prompt”
“No one showed up for pickup”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed feedback, with some customers finding it expensive but worth the convenience and others appreciating its clear costs, competitive pricing, and overall value despite some instances of overcharging or price changes.
Recent Reviews Mention...
“it's very expensive for storage”
“Not the least expensive but worth the extra expense”
“Very clear about costs and timing”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has received mixed reviews highlighting excellent service and support from staff and drivers for many, while a number of customers experienced significant difficulties and frustrations when dealing with customer service.
Recent Reviews Mention...
“Easy to change move dates”
“difficulty in communication with customer service”
“staff and driver were helpful”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage generally faces criticism for not consistently honoring their quotes, despite some customers experiencing clear and exact billing.
Recent Reviews Mention...
“order details were confirmed but not executed”
“charges withdrawn from my account without my consent”
“Very clear about costs and billing”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage receives mixed reviews with customers experiencing significant delays and failures in scheduled pickups, while others praise its fast delivery and prompt loading and unloading services.
Recent Reviews Mention...
“experienced significant delays”
“They failed to pick up the pod as scheduled”
“Fast delivery”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage consistently receives praise for their staff and drivers' friendly, helpful, and customer-service-oriented approach, despite a few isolated reports of indifference or rudeness.
Recent Reviews Mention...
“staff and driver were friendly”
“Everyone was amazing”
“drivers are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage experiences mixed feedback with a notable number of customers expressing strong discontent and a refusal to rehire, while a significant portion highly recommend the company, indicating polarized customer experiences.
Recent Reviews Mention...
“expressed strong discontent and would not hire again”
“Would definitely use the service again”
“Would definitely not hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives high commendation, despite a couple of negative remarks regarding their customer service and crew knowledge.
Recent Reviews Mention...
“Conducted themselves professionally”
“Drivers were very professional”
“Their customer service is very poor for such a high profile company”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage generally seems to struggle with effectively addressing and resolving customer issues, despite isolated high praise for accommodating specific needs.
Recent Reviews Mention...
“there was no attempt to rectify the situation”
“Did not attempt to resolve the issue”
“Every time I call I get a different story and stalling technique”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally demonstrates careful handling and protection of belongings, though there have been notable exceptions of property damage.
Recent Reviews Mention...
“Care was taken for the surroundings and items in the POD”
“careful with all my belongings”
“my door was damaged and unable to open”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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