U-Pack is a moving company that offers easy and convenient long-distance moving solutions. Established in 1997, their service options include door-to-door delivery, storage, and guaranteed transit, catering to homes of all sizes and diverse moving situations. U-Pack's experienced consultants provide exceptional customer support, helping customers through each moving step and answering questions. They also offer useful resources like checklists and how-to guides for a hassle-free moving experience. U-Pack's services cover long-distance moving, military moves, cross-country moves, senior moving, student moves, job relocation, and small moves. As one of the experienced movers serving Boise, ID, the company's rates include fuel costs, allowing customers to manage their budget effectively.
U-Pack
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack generally provides excellent service and fulfills its agreements well, despite a few instances of dissatisfaction related to high costs and improper loading.
Recent Reviews Mention...
“price was way better than "big name" movers”
“delighted with the service”
“U-Pack made our 700 mile move so much easier”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally maintains good time management with prior notifications for any delays, despite occasional inconsistencies in scheduling.
Recent Reviews Mention...
“they do it on time”
“Drop off and pick up was on time”
“on time even early for delivery and pick up”
3. Affordability
Nationwide Average: 7.69/10
U-Pack generally provides great value and competitive pricing according to most reviews, though a few customers have reported concerns over high costs and service quality in cheaper options.
Recent Reviews Mention...
“still less than half of the big names”
“ideal mix between saving money and getting help”
“Was actually cheaper than a uhaul”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally excels in providing helpful information, being easily accessible, and offering regular updates, though there are notable criticisms regarding their responsiveness to complaints and answering calls.
Recent Reviews Mention...
“representatives were professional and helpful”
“Great customer service, text and email communication”
“Impressed with customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack consistently upholds their commitments with no issues of overcharging, genuinely staying true to their word and fulfilling every aspect of their agreements.
Recent Reviews Mention...
“they do everything they say they're going to do”
“Charged only for the Relocubes used.”
“NO hidden fees”
6. Friendliness
Nationwide Average: 8.91/10
U-Pack receives unanimous praise for its exceptionally kind and helpful service from everyone involved, including drivers and staff.
Recent Reviews Mention...
“nice to work with”
“customer service and delivery people were friendly”
“drivers...were professional and friendly”
7. Will Hire Again
Nationwide Average: 8.18/10
U-Pack is highly regarded and likely to be recommended for repeat use, though there are notable exceptions due to issues such as damages and poor customer service.
Recent Reviews Mention...
“fine option and more reliable than budget movers”
“highly recommend using this service”
“would use them again”
8. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives praise for friendly, helpful service and going above and beyond, although there was a noted exception concerning loaders lacking proper training and skill.
Recent Reviews Mention...
“crew was professional”
“team is courteous”
“cust svc reps were very professional”
9. Conflict Handling
Nationwide Average: 4.07/10
U-Pack demonstrates a mixed performance, ranging from being accommodating with delivery date changes to providing minimal compensation for damages and showing varied levels of customer support.
Recent Reviews Mention...
“accommodating with delivery date changes”
“Minimal compensation for extensive damage.”
“no effort shown to rectify the delay or provide information”
10. Precision & Care
Nationwide Average: 8.01/10
U-Pack has received mixed feedback with some customers experiencing damage and loss of items while others reported their belongings arrived in the same condition as packed.
Recent Reviews Mention...
“items got water stained due to trailer leak”
“nothing was damaged”
“trailers are beat up and filthy”
Customer Insights
Interstate Move Duration: 9 days from 6 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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